Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appian
Score 8.3 out of 10
N/A
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
$0
Freshsales
Score 8.6 out of 10
N/A
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…
$11
per month per user
Power Apps
Score 7.9 out of 10
N/A
PowerApps is a low code / rapid application development product from Microsoft that allows users to quickly build apps.
$20
per month per user
Pricing
AppianFreshsalesPower Apps
Editions & Modules
Appian Community Edition
$0
Application - Input-Only
$2
per month per user
Application - Infrequent
$9
per month per user
Application - Standard
$75
per month per user
Platform
Custom Quote Priced per user with unlimited apps.
minimum 100 users, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
unlimited
Platform
Custom Quote Priced per user with unlimited apps.
Minimum 100, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
Unlimited
Growth
$11
per month per user
Pro
$47
per month per user
Enterprise
$71
per month per user
Power Apps Premium
$20
per month per user
Offerings
Pricing Offerings
AppianFreshsalesPower Apps
Free Trial
YesYesYes
Free/Freemium Version
YesYesNo
Premium Consulting/Integration Services
YesYesNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsA discount is offered for annual billing.
More Pricing Information
Community Pulse
AppianFreshsalesPower Apps
Considered Multiple Products
Appian
Chose Appian
Appian surpasses Microsoft PowerApps because of how much easier it is to code. I found Appian easier to code than the competitor because of how you could access the code behind the scene (SAIL). This allowed for even greater customization and helps with debugging when you have …
Chose Appian
Appian is a robust framework more suitable for the "heavy lifting" complicated projects.
Freshsales

No answer on this topic

Power Apps
Chose Power Apps
I think Appian has all major features and my Manager gives this 2 tools to choose one from that. I found Power Apps is easy to learn and develop, but I feel Appian is realy complex. I strugles to learn something in Appian but that didn;t works well. Power Apps gives me …
Chose Power Apps
Power Apps is great for rapid app development and internal business solutions. It helps build user-friendly applications quickly and is a great, cost-effective option for existing Microsoft customers like us. Even non-developers can get started on using Power Apps without much …
Features
AppianFreshsalesPower Apps
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
Appian
9.1
75 Ratings
8% above category average
Freshsales
-
Ratings
Power Apps
8.0
24 Ratings
5% below category average
Visual Modeling8.873 Ratings00 Ratings8.022 Ratings
Drag-and-drop Interfaces8.972 Ratings00 Ratings7.823 Ratings
Platform Security9.271 Ratings00 Ratings8.723 Ratings
Platform User Management8.872 Ratings00 Ratings8.123 Ratings
Reusability9.575 Ratings00 Ratings7.423 Ratings
Platform Scalability9.573 Ratings00 Ratings7.622 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Appian
-
Ratings
Freshsales
9.7
54 Ratings
21% above category average
Power Apps
-
Ratings
Customer data management / contact management00 Ratings10.054 Ratings00 Ratings
Workflow management00 Ratings8.952 Ratings00 Ratings
Territory management00 Ratings10.041 Ratings00 Ratings
Opportunity management00 Ratings10.046 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings10.053 Ratings00 Ratings
Quote & order management00 Ratings8.92 Ratings00 Ratings
Interaction tracking00 Ratings9.453 Ratings00 Ratings
Channel / partner relationship management00 Ratings10.039 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Appian
-
Ratings
Freshsales
10.0
51 Ratings
25% above category average
Power Apps
-
Ratings
Lead management00 Ratings10.049 Ratings00 Ratings
Email marketing00 Ratings10.050 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Appian
-
Ratings
Freshsales
8.6
52 Ratings
11% above category average
Power Apps
-
Ratings
Task management00 Ratings8.949 Ratings00 Ratings
Reporting00 Ratings8.351 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Appian
-
Ratings
Freshsales
8.5
53 Ratings
10% above category average
Power Apps
-
Ratings
Forecasting00 Ratings8.345 Ratings00 Ratings
Pipeline visualization00 Ratings8.953 Ratings00 Ratings
Customizable reports00 Ratings8.347 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Appian
-
Ratings
Freshsales
8.7
51 Ratings
13% above category average
Power Apps
-
Ratings
Custom fields00 Ratings8.251 Ratings00 Ratings
Custom objects00 Ratings7.841 Ratings00 Ratings
API for custom integration00 Ratings10.038 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Appian
-
Ratings
Freshsales
10.0
47 Ratings
17% above category average
Power Apps
-
Ratings
Single sign-on capability00 Ratings10.040 Ratings00 Ratings
Role-based user permissions00 Ratings10.047 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Appian
-
Ratings
Freshsales
9.0
47 Ratings
17% above category average
Power Apps
-
Ratings
Mobile access00 Ratings9.047 Ratings00 Ratings
Best Alternatives
AppianFreshsalesPower Apps
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Creatio
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Score 9.1 out of 10
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Score 10.0 out of 10
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Score 9.1 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.9 out of 10
Creatio
Creatio
Score 9.1 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
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User Ratings
AppianFreshsalesPower Apps
Likelihood to Recommend
9.4
(139 ratings)
10.0
(54 ratings)
9.3
(23 ratings)
Likelihood to Renew
8.5
(19 ratings)
-
(0 ratings)
-
(0 ratings)
Usability
8.7
(95 ratings)
10.0
(9 ratings)
9.0
(4 ratings)
Support Rating
8.4
(118 ratings)
7.0
(6 ratings)
9.7
(6 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
-
(0 ratings)
Online Training
6.0
(2 ratings)
-
(0 ratings)
-
(0 ratings)
Implementation Rating
1.0
(5 ratings)
-
(0 ratings)
-
(0 ratings)
User Testimonials
AppianFreshsalesPower Apps
Likelihood to Recommend
Appian
Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
Read full review
Freshworks Inc
Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
Read full review
Microsoft
Power Apps is ideal for scenarios that are neither too complex nor too large. It is easy to begin development in Power Apps, as it is one of the best tools for low-code development. Power Apps can be implemented for complex scenarios as well, provided there is strong knowledge of the tool and ample time for planning. Our applications benefit from Power Apps' cross-platform support, making it easy to use on any device, including desktops, laptops, and mobile devices.
Read full review
Pros
Appian
  • Allows at a glance workflow documentation which assists in the need we have for information readiation.
  • Drag and drop interface for workflow development greatly speeds our apps time to market.
  • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
Read full review
Freshworks Inc
  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Read full review
Microsoft
  • Power Apps has formats that are pre-built that don't require any coding which makes it easier to achieve your vision. This does become a challenge if your App needs don't fit into that format.
  • We deal with a ton of data so the fact that you can connect to any data source in addition to their pre-stablished data connections makes the process a breeze.
  • The online learning resources and tutorials are helpful as well for those who are tech savvy.
Read full review
Cons
Appian
  • Search issues when type ahead and database search are used in the same field.
  • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
  • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
Read full review
Freshworks Inc
  • Leads and Contacts do not seem to be adequately defined.
  • Reporting is not as robust as we would like it to be
  • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
Read full review
Microsoft
  • Sometimes the cost of solutions is greater than the benefit. Licensing is expensive relative to the scope of some business user-created personal or team-level solutions.
  • While there is a starter-kit for Governance, it is complicated to stand up and requires dedicated resources to provide on-going governance operations. Many organizations are not going to be able to dedicate resources to governance and this causes the sprawl, solution duplication, silos, unneeded and unplanned licensing expenses, and a general "wild wild west" environment.
  • There needs to be better direction and best practices given around Power Platform Environment utilization and optimization.
  • The accessibility to the platform and ease for business partners to independantly create solutions is both a benefit and a negative. When the business outcome needed is a good fit for PowerApps it is a quick win, but when not a good fit it becomes a frustration for the business partner attempting to make the platform do something it is not well-suited for. The business partner entangles tech teams in the effort which drains resources and provides a lack-luster solution. All of this to say, it would be beneficial to have some tools that business partners could leverage to determine\understand if the type of business outcome they need is well suited to PowerApps or not.
Read full review
Likelihood to Renew
Appian
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Read full review
Freshworks Inc
No answers on this topic
Microsoft
No answers on this topic
Usability
Appian
Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
Read full review
Freshworks Inc
I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
Read full review
Microsoft
PowerApps is a great solution and I have spent the last year familiarizing myself with the platform and building custom applications to complete a whole range of tasks such as asset management, custom invoice generation, and item restriction tracking. We as a company have barely begun to scratch the surface of what can be achieved with PowerApps.
Read full review
Support Rating
Appian
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
Read full review
Freshworks Inc
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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Microsoft
The community forums are extremely responsive to questions asked, there is a good body of online documentation and many community posts to draw from. Although the platform has changed, which means some of the posts are out of date and the solutions provided aren't relevant. Of relevance, I read over 400 articles plus documentation to get this first app built in SharePoint, move it to SQL and make it work exactly the way it should.
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In-Person Training
Appian
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
Read full review
Freshworks Inc
No answers on this topic
Microsoft
No answers on this topic
Online Training
Appian
Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
Read full review
Freshworks Inc
No answers on this topic
Microsoft
No answers on this topic
Implementation Rating
Appian
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Read full review
Freshworks Inc
No answers on this topic
Microsoft
No answers on this topic
Alternatives Considered
Appian
Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
Read full review
Freshworks Inc
We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
Read full review
Microsoft
1. PowerApps functionality comes with E1 over E3 License without adding extra costs 2. For Nintex you pay (at the beginning) for each workflow, so my intention would be, to do no workflows to prevent additional costs, but I want a platform with a fair price that allows me to create workflows without thinking about the price for each workflow and we use only some workflow and relative easy workflows and forms as a medium-sized company. 3. PowerApps provides a lot of functionality without needing to invest in premium features directly.
Read full review
Return on Investment
Appian
  • I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
  • The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
  • There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
Read full review
Freshworks Inc
  • Increased visibility of open deals, as well as encouraging 'clean' data
  • Faster data updating (if Freshsales is used as our sole source of data)
  • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
Read full review
Microsoft
  • Automation of manual processes brings an ROI on labor costs.
  • Intake of data provides clean database design.
  • Connectivity to data-lake provides insights and trends into the data.
  • Able to scale operations with efficiencies provided by the app.
  • Can mature the process and workflows to do more.
Read full review
ScreenShots

Appian Screenshots

Screenshot of Low-Code DevelopmentScreenshot of Business Process Management SuiteScreenshot of Dynamic Case ManagementScreenshot of Mobile App DevelopmentScreenshot of Appian RPA with Blue Prism

Freshsales Screenshots

Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc