Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Appian
Score 8.2 out of 10
N/A
Appian is a low-code development and business process management platform. It features drag-and-drop design for app building, automated work processes, unified data management, and cloud-based deployment.
$0
IBM Process Mining
Score 9.2 out of 10
N/A
IBM Process Mining is a solution that helps businesses of all sizes by improving visibility, efficiency, and compliance in business processes. IBM Process Mining creates a digital twin of an organization's processes by analyzing data from multiple systems. This creates a clear, real-time picture of how the organization's processes function, helping the user to identify inefficiencies and bottlenecks. With process intelligence assisted by AI, it delivers prescriptive recommendations that align…
$4,250
per month per installation
Pega Platform
Score 8.4 out of 10
N/A
Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.
$0.45
one-time fee per case**
Pricing
AppianIBM Process MiningPega Platform
Editions & Modules
Appian Community Edition
$0
Application - Input-Only
$2
per month per user
Application - Infrequent
$9
per month per user
Application - Standard
$75
per month per user
Platform
Custom Quote Priced per user with unlimited apps.
minimum 100 users, no maximum
Unlimited
Custom Quote Priced per development with unlimited apps.
unlimited
IBM Process Mining via IBM Cloud Pak for Business Automation SaaS
$4,250
per month per installation
IBM Process Mining for Cloud Paks On-Premises
$33,110
per year per installation
IBM Process Mining Standalone SaaS
$51,000
per year per installation
Low-code Factory Edition
$0.45
one-time fee per case**
Standard Edition
$0.80
one-time fee per case**
Enterprise Edition
Custom Quote
Offerings
Pricing Offerings
AppianIBM Process MiningPega Platform
Free Trial
YesYesYes
Free/Freemium Version
YesNoNo
Premium Consulting/Integration Services
YesNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsUnlock process optimization with IBM Process Mining SaaS: 20GB of storage to manage your process data; 2 Business users and 1 Analyst user for seamless collaboration. Leverage IBM Process Mining On-Premises for full control and flexibility: 3 projects with up to 20 million events; 3 Business users and 1 Analyst user for efficient teamwork; 2 Task Mining Agents to uncover actionable insights from workflows.**350,000 cases / year minimum. Additional cases available in blocks of 150,000.
More Pricing Information
Community Pulse
AppianIBM Process MiningPega Platform
Considered Multiple Products
Appian
Chose Appian
All 3 platforms we looked at met our requirements. The Pega Platform was rejected due to lack of ecosystem partners and consultant availability as well as price. The IBM platform was a very strong offering but a little less open on integration to non-IBM databases and …
Chose Appian
Appian compares favorably with other vendors in the space. It is strongest with business workflow automation and to create custom business applications. The tool base for coding is extremely straightforward and allows for faster coding and deployment. Handles very complex …
Chose Appian
We using this from long time. We're quite familiar with them. it's easy to use and understand. and it's documentation is quite helpful.
Chose Appian
ease of use; inter-operability and scalability; great support and customer service
Chose Appian
Appian provided a better IDE for implementation, strategy to upgrade to newer versions, Appian had a simplified model to integrate with APIs and handle their responses as well as providing more robust BMP and RPA capabilities.
Chose Appian
Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
Chose Appian
Perceived as easier to operate and significantly lower cost to implement when originally implemented. I do believe Pega has become more competitive in this regard.
Chose Appian
We found a better cultural fit with Appian and after the experience working with them, we know we made the right choice.
Chose Appian
Not sure what this is, actually. But this is the name of the module we're doing.
Chose Appian
Appian is lighter and easier to get started with.
Chose Appian
[We selected Appiam BPM due to] Cost of ownership and license fee.
Chose Appian
Against programming languages like .NET and Java, Appian is faster to design and develop applications, but it lacks the flexibility in UI and advanced debugging tools. Against Pega, Appian is easier to use and less expensive.
Chose Appian
I was not involved in the initial analysis but I know Appian came close with Pegasystems in the intelligent business process management suite.
Chose Appian
The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
Chose Appian
Limited experience with this product but did find it was harder and took longer to produce a usable product
Chose Appian
We have reviewed Appian against other BPM application/suite such as Pega, Empirica, and so forth. In the end, we found low code with the Appian product to be the most robust and scalable with good performance. Like all evaluation criteria that they have to be balance with cost, …
Chose Appian
Appian is leaner and provides a quicker deployment. Pega has "off-the-shelf" solutions and is more invested in AI and robotics.
IBM Process Mining

No answer on this topic

Pega Platform
Chose Pega Platform
Appian works well but not as robust as Pega and doesn’t scale as well (at least in our experience).
Chose Pega Platform
Good Support from Pega Technical Team, Continuous Improvement of the Platform and faster innovation and inclusion of new features
Chose Pega Platform
Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create …
Chose Pega Platform
It is a complete suite with a clear set of learning courses, which enables faster customer engagement.
Chose Pega Platform

There are lots of BPM products in market like IBM BPM, Lombardi, Appian case 360 but PEGA stands out in terms of multiple capabilities:

  • Support for multiple protocol
  • Federated case management
Features
AppianIBM Process MiningPega Platform
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Appian
8.1
9 Ratings
3% above category average
IBM Process Mining
-
Ratings
Pega Platform
5.3
63 Ratings
37% below category average
Dashboards8.29 Ratings00 Ratings4.062 Ratings
Standard reports8.59 Ratings00 Ratings6.062 Ratings
Custom reports7.69 Ratings00 Ratings6.061 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Appian
7.4
9 Ratings
3% above category average
IBM Process Mining
-
Ratings
Pega Platform
8.0
66 Ratings
4% below category average
Process designer7.99 Ratings00 Ratings8.965 Ratings
Process simulation6.49 Ratings00 Ratings7.957 Ratings
Business rules engine6.49 Ratings00 Ratings9.965 Ratings
SOA support8.29 Ratings00 Ratings7.151 Ratings
Process player7.39 Ratings00 Ratings7.048 Ratings
Form builder7.69 Ratings00 Ratings9.059 Ratings
Model execution8.59 Ratings00 Ratings8.856 Ratings
Support for modeling languages00 Ratings00 Ratings5.46 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Appian
-
Ratings
IBM Process Mining
-
Ratings
Pega Platform
9.0
50 Ratings
8% above category average
Social collaboration tools00 Ratings00 Ratings9.050 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Appian
-
Ratings
IBM Process Mining
-
Ratings
Pega Platform
4.4
9 Ratings
59% below category average
Content management00 Ratings00 Ratings4.49 Ratings
User Ratings
AppianIBM Process MiningPega Platform
Likelihood to Recommend
9.4
(139 ratings)
9.3
(43 ratings)
7.8
(74 ratings)
Likelihood to Renew
8.5
(19 ratings)
9.1
(5 ratings)
10.0
(7 ratings)
Usability
8.7
(95 ratings)
9.0
(1 ratings)
9.0
(2 ratings)
Support Rating
8.4
(118 ratings)
8.8
(40 ratings)
10.0
(7 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
-
(0 ratings)
Online Training
6.0
(2 ratings)
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
1.0
(5 ratings)
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AppianIBM Process MiningPega Platform
Likelihood to Recommend
Appian
Appian works great for automating manual processes and integrating multiple systems through its toolset. It gives great flexibility for establishing rules for approvals, routings, escalations, and the like. Because of the low code toolset, it's very easy to deploy and make changes as needed as processes evolve and as the organization learns to utilize the system better. Minimal maintenance is required to support the applications build on the platform. Some of the automated testing integration with tools like Jenkins is limited so that may be an issue for some.
Read full review
IBM
at real time use I found is easy to use. if your algorithms is up to the point then you can extract a strong data accOrding to your strategy .which required for your R&D.and after using process Mining we converted passive clients into active and now were delivering them best service.
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Pegasystems
Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
Read full review
Pros
Appian
  • Allows at a glance workflow documentation which assists in the need we have for information readiation.
  • Drag and drop interface for workflow development greatly speeds our apps time to market.
  • Using the advanced features of Appian, we are able to create working sites in a fraction of the time it would take to do so using "traditional" development.
Read full review
IBM
  • I like that problems are detected before they become serious, it is a relief for us to have software with a great daily impact on our system.
  • This software identifies bottlenecks very quickly.
  • Real-time monitoring prevents future problems from occurring and is quickly fixed.
  • Professional technical support team attentive to our needs.
Read full review
Pegasystems
  • Quick development time. Much of the Pega "rules" are easy to configure and implement.
  • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
  • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
Read full review
Cons
Appian
  • Search issues when type ahead and database search are used in the same field.
  • Buttons implementation where user is require[d] to click on the button description - if clicks on the button outside that text - button will not work.
  • Problems with using certain off-the-shelf performance tools like WebLoad or Neoload. That is because of different dynamic variables being used internally in Appian - which these tools are unable to correlate. We are still investigating using other tools like Jmeter to overcome dynamic correlation problem for performance testing.
Read full review
IBM
  • It is not software with good scalability, I do not see improvements in its very advanced constants in its updates.
  • The central structure of this tool has made it difficult to use.
  • Everything works as it should when it is implemented for the development of new projects.
Read full review
Pegasystems
  • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
  • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
  • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
Read full review
Likelihood to Renew
Appian
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
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IBM
I think it is the best process mining software that can currently exist, others are similar, but do not meet our expectations, we will use it for a long time, it is a system that makes us productive with minimal manual effort, the quality of the results they are amazing.
Read full review
Pegasystems
Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
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Usability
Appian
Appian is a low code environment, because of this, a very good visual interface is required. Appian is providing a feature-rich dashboard [that] we can use for building the dashboards and other interfaces. Appian also provides patches and releases to enhance these features. A developer can start off development just by going through a basic course from the Appian learning community.
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IBM
The initial integration/configuration is complex and hence takes time. Once integrated it is very easy and nice to use. We can have the analytics with a very user-friendly dashboard. It provides detailed information which helps in finding causes and hence in improvement. I would say it is a very nice and user-friendly tool.
Read full review
Pegasystems
Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
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Support Rating
Appian
Appian is one of the leading low code business automation platforms that support RPA, decision rules, case management, workflow automation, and machine learning all in a single bundle. But it is also harder to implement and replace the traditional business process.
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IBM
We have received all the detailed documentation and requested information even on Friday evenings. The tutorials and examples are great for starting the implementation and optimizing it a long the way to the required custom internal needs. If needed, there is also the option to book a consultation with an IBM specialist which can recommend the proper processes of implementation.
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Pegasystems
It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
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In-Person Training
Appian
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
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IBM
No answers on this topic
Pegasystems
No answers on this topic
Online Training
Appian
Very boring; hard to get through quickly, but rather effective in demonstrating the use of the platform.
Read full review
IBM
No answers on this topic
Pegasystems
The online training is an excellent one, but still it is missing hands on development.
Read full review
Implementation Rating
Appian
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Read full review
IBM
No answers on this topic
Pegasystems
Implementation is totally depend up on the requirement
Read full review
Alternatives Considered
Appian
Appian has enormously transformed and keeps on updating the product every quarter to meet the latest needs of the world with new innovations & technologies being integrated within the platform. What gives more pleasure than a product that keeps on continuous[ly] improv[ing]?
Read full review
IBM
Identify automation opportunities, prioritize by impact and expected ROI, and fast-track implementation with automated RPA bot generation. IBM Process Mining helps us by identifying non-conformant cases to identify the root causes of deviations, stakeholders involved and impact on key performance indicators. Accelerate digital transformation and through data-driven insights we are able to make faster and more informed business decisions.
Read full review
Pegasystems
We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
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Return on Investment
Appian
  • I believe it has negatively impacted our release dates. There may have been a misunderstanding as to the learning curve, even though it is "low code."
  • The look and feel of the applications created using Appian have uniformity and it's easier to have "reuse" between applications.
  • There is less developer control when it comes to features. I think this mainly has to do with the amount of plugins available. I would think there should be many more available plugins. But again, our use case is probably different than most others.
Read full review
IBM
  • Disbursement and vendor payments are only two examples of the kind of routine processes that might benefit greatly from being automated.
  • IBM Process Mining has helped us better understand our consumers by revealing patterns of behavior that can be explained by the use of AI.
  • By automatically detecting, verifying, and bettering workflows, IBM Process Mining helps me locate inefficiencies and opportunities. That makes it simple to distribute assets where they will have the greatest impact, boosting return on investment.
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Pegasystems
  • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
  • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
  • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
Read full review
ScreenShots

Appian Screenshots

Screenshot of Low-Code DevelopmentScreenshot of Business Process Management SuiteScreenshot of Dynamic Case ManagementScreenshot of Mobile App DevelopmentScreenshot of Appian RPA with Blue Prism

IBM Process Mining Screenshots

Screenshot of visualizations that provide analysis on process performance and the associated times and costs, used to automatically discover processes.Screenshot of a visualization that helps locate the best process performance in lead time and costs related to both standard and customized KPIs of running processes to understand where automation will make the biggest impact.Screenshot of analytics that compare a discovered process with a reference process model to locate deviations and their costs, frequency and root cause for targeted fixes.Screenshot of RPA Candidates, that recommends the activities to automated based on ROI and the desired automation level.Screenshot of a simulation comparing as-is and what-if processes to calculate ROI of automation initiatives.