What users are saying about
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Top Rated
161 Ratings
13 Ratings

Appian

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Top Rated
161 Ratings
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Score 7.6 out of 101
13 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
No photo available

ProcessMaker

I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold
Patrick Stephens profile photo

Feature Rating Comparison

Low-Code Development

Appian
7.6
ProcessMaker
Visual Modeling
Appian
7.1
ProcessMaker
Drag-and-drop Interfaces
Appian
7.5
ProcessMaker
Platform Security
Appian
8.8
ProcessMaker
Platform User Management
Appian
7.8
ProcessMaker
Reusability
Appian
7.8
ProcessMaker
Platform Scalability
Appian
6.4
ProcessMaker

Reporting & Analytics

Appian
ProcessMaker
9.2
Dashboards
Appian
ProcessMaker
9.6
Standard reports
Appian
ProcessMaker
8.9
Custom reports
Appian
ProcessMaker
9.0

Process Engine

Appian
ProcessMaker
9.1
Process designer
Appian
ProcessMaker
9.8
Process simulation
Appian
ProcessMaker
9.8
Business rules engine
Appian
ProcessMaker
8.4
SOA support
Appian
ProcessMaker
9.0
Process player
Appian
ProcessMaker
8.9
Support for modeling languages
Appian
ProcessMaker
8.7
Form builder
Appian
ProcessMaker
9.6
Model execution
Appian
ProcessMaker
8.9

Collaboration

Appian
ProcessMaker
7.5
Social collaboration tools
Appian
ProcessMaker
7.5

Content Management Capabilties

Appian
ProcessMaker
9.0
Content management
Appian
ProcessMaker
9.0

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® profile photo

ProcessMaker

  • We can write PHP and Javascript code to handle the way the ProcessMaker does. It makes the ProcessMaker more flexible to meet our requests on our workflow.
  • The Processmaker provides a What-You-See-Is-What-You-Get flowchart design tool, we can draw our process very easy like Visio. And, We can use the flowchart to implement our workflow.
  • Also, the Dynaform, the electronic form function of Processmaker, is WYSIWYG form design tool, help us design forms participated in the process.
Simon Huang profile photo

Cons

Appian

  • Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
  • Graphical user interface could use some additional improvements but it has come a long way already.
  • Sites could use some additional modifications. Currently, the News Feed is not available on a site.
Helmut Arnold profile photo

ProcessMaker

  • I am still not able to achieve complicated workflows. May be a developer to create a plugin is required.
  • The UI can be more attractive and colourful.
Hussain Jawadwala profile photo

Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo

ProcessMaker

No score
No answers yet
No answers on this topic

Usability

Appian

Appian 8.0
Based on 32 answers
The interface is as difficult to use as you make it. We like to follow the KISS principle and automate the mundane so that our staff can concentrate on their day job and not have to worry about what happens next.
Paul Cabrelle profile photo

ProcessMaker

No score
No answers yet
No answers on this topic

Support

Appian

Appian 8.4
Based on 55 answers
We have Appian support here full time who are always helpful and understand both the products and our needs. They help guide the product to help it stay stable.On the odd occasion we need to call Appian themselves, they have always been responsive and genuinely want to help us solve the issue.Recently I've needed to send in quite a few support tickets for various issues, none of them were critical and 2 or 3 of them were just questions. Each time I got a response very quickly and each time the help was what was needed.
No photo available

ProcessMaker

No score
No answers yet
No answers on this topic

Implementation

Appian

Appian 8.2
Based on 3 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam profile photo

ProcessMaker

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
No photo available

ProcessMaker

Before making the decision to get ProcessMaker, we assessed different and best options in the market, which are also quite competitive. KiSSFLOW, Blueworks Live, and Bizagi, being the most relevant and ADONIS, to mention the ones we consider the most relevant and capable of meeting our needs.In the end, we went for ProcessMaker because of mainly three things as described before:1. Real-time process status tracking.2. Metrics and dashboards. 3. Ease of use for constructing diagrams.
HUMBERTO RAMIREZ SANCHEZ HIDALGO profile photo

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston profile photo

ProcessMaker

  • This would have been the easiest program to implement. It would have been the quickest, and the one that most of the employees would have been able to master. That alone would have saved countless dollars in time investment.
  • Unfortunately, the environment doesn't support knowledge of coding. So, they would never be able to advance further than a certain degree before having to bring someone else in again. It would have saved money at first, but then would have ended up costing in the long run.
Patrick Stephens profile photo

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ProcessMaker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Appian
8.6
ProcessMaker
9.1

Likelihood to Renew

Appian
9.0
ProcessMaker

Usability

Appian
8.0
ProcessMaker

Support

Appian
8.4
ProcessMaker

In-Person Training

Appian
9.0
ProcessMaker

Online Training

Appian
10.0
ProcessMaker

Implementation

Appian
8.2
ProcessMaker

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