What users are saying about
Top Rated
159 Ratings
13 Ratings
Top Rated
159 Ratings
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Score 8.3 out of 101
13 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

ProcessMaker

I loved it. You will not get an easier interface. You can develop workflow processes in a simple way, one which allows anyone to understand what you are trying to accomplish; however, you will get into some issues if your employees are scared of coding (when you get to the advanced features). For some, this will never be an issue as the knowledge you need is very basic. But for the school I was working with, it would have stopped them cold
Patrick Stephens profile photo

Feature Rating Comparison

Reporting & Analytics

Appian
ProcessMaker
8.7
Dashboards
Appian
ProcessMaker
8.9
Standard reports
Appian
ProcessMaker
8.5
Custom reports
Appian
ProcessMaker
8.6

Process Engine

Appian
ProcessMaker
8.8
Process designer
Appian
ProcessMaker
9.4
Process simulation
Appian
ProcessMaker
9.0
Business rules engine
Appian
ProcessMaker
8.7
SOA support
Appian
ProcessMaker
8.6
Process player
Appian
ProcessMaker
8.6
Support for modeling languages
Appian
ProcessMaker
8.0
Form builder
Appian
ProcessMaker
9.3
Model execution
Appian
ProcessMaker
8.6

Collaboration

Appian
ProcessMaker
7.2
Social collaboration tools
Appian
ProcessMaker
7.2

Content Management Capabilties

Appian
ProcessMaker
8.7
Content management
Appian
ProcessMaker
8.7

Pros

  • Appian is great for sharing information across processes. The platform is designed such that objects from one application can be simply referenced in another (if your security permits it, of course.) This makes information sharing across processes quite simple from a technical implementation perspective.
  • Development cycles on Appian are shorter as compared to traditional methods. We're able to churn out solutions at a higher velocity.
  • Building a user interface is fast and simple. It has limited widgets but meets our needs 95% of the time out of the box.
No photo available
  • User interface. It is clean and easy to understand. You won't get overwhelmed the second you log in.
  • The workflow maker. With a drag and drop interface, you can easily visualize and implement what you want on the screen. Out of all the programs we tested, this one had the easiest process maker and designer.
  • Ease of understanding. My biggest recommendation would be that this program is easy to access for anyone. There are complications (see negatives) but this program can be implemented quickly and efficiently, and nearly anyone can learn to use it. You will not feel like you are in the dark with it.
Patrick Stephens profile photo

Cons

  • Because of the low numbers employed by our organisation, our ability to make use of an enterprise licence model has been restricted. To their credit, Appian have come up with mutually beneficial solutions to help contain costs and allow us to grow our numbers.
Paul Cabrelle profile photo
  • Complications when you get to the more advanced pieces. When trialing, I found that the more advanced a process got, the more complicated it got for me in coding. When you begin using the more advanced features, you will find that you need to have a basic knowledge of coding - otherwise you won't go any further. This was my sole issue. Unfortunately, it was one that would have brought the school to a grinding halt if they were to ever get more complicated than they were.
Patrick Stephens profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo
No score
No answers yet
No answers on this topic

Usability

Appian8.8
Based on 28 answers
The interface is as difficult to use as you make it. We like to follow the KISS principle and automate the mundane so that our staff can concentrate on their day job and not have to worry about what happens next.
Paul Cabrelle profile photo
No score
No answers yet
No answers on this topic

Support

Appian8.4
Based on 52 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Paul Cabrelle profile photo
No score
No answers yet
No answers on this topic

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
No score
No answers yet
No answers on this topic

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Our approach to selecting Appian was more of a solution based approach to an existing problem. Since then, our Enterprise Architect has been instrumental in mapping out where we will be taking Appian and how it can be applied across the organisation.
Paul Cabrelle profile photo
In the short run, ProcessMaker blows KiSSFLOW away. It is easy to understand and use. But in the long run, once you get into more complicated actions, they equal out. The price was right, and while we eventually went for another option, ProcessMaker would have been the next choice had it not implied a future where they would stand still in the face of more advanced options
Patrick Stephens profile photo

Return on Investment

  • Reduced headcount by removing manual processing and cross checking.
  • Reduced errors by automatically inputting data rather than manually keying.
  • Simplified training as processes are now standardised and far easier to use than previously.
No photo available
  • Measurable improvement in employees' efficiency in terms of time and cost.
  • Trackable customer satisfaction levels through faster and optimized responsiveness to their needs, due to more efficient processes.
  • Better management: Useful insights on team management due to timely and appropriate metrics.
HUMBERTO RAMIREZ SANCHEZ HIDALGO profile photo

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

ProcessMaker

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

ProcessMaker More Information