What users are saying about
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160 Ratings
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Top Rated
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Appian

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Score 8 out of 101

Salesforce

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Score 8.3 out of 101

Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

Salesforce

The Salesforce App is ideal for tracking status of opportunities, being able to access already entered contacts and their relevant information, keeping track of conversations and details for a refresher as well as mapping information. Due to the nature of sales and the many meetings to keep track of, I was entering "notes" from my meetings upon returning to my vehicle before heading to the next appointment, which was of extreme value. It allowed my to clear my thoughts before my next meeting.It is less appropriate for entering accounts, contacts and so forth. This is all easier executed with a regular computer in my experience.
Leslie Bradford profile photo

Feature Rating Comparison

Low-Code Development

Appian
7.6
Salesforce
Visual Modeling
Appian
7.1
Salesforce
Drag-and-drop Interfaces
Appian
7.5
Salesforce
Platform Security
Appian
8.8
Salesforce
Platform User Management
Appian
7.8
Salesforce
Reusability
Appian
7.8
Salesforce
Platform Scalability
Appian
6.4
Salesforce

Sales Force Automation

Appian
Salesforce
8.3
Customer data management / contact management
Appian
Salesforce
8.8
Workflow management
Appian
Salesforce
8.1
Territory management
Appian
Salesforce
8.3
Opportunity management
Appian
Salesforce
8.7
Integration with email client (e.g., Outlook or Gmail)
Appian
Salesforce
8.1
Contract management
Appian
Salesforce
7.9
Quote & order management
Appian
Salesforce
8.0
Interaction tracking
Appian
Salesforce
8.7
Channel / partner relationship management
Appian
Salesforce
8.2

Customer Service & Support

Appian
Salesforce
8.5
Case management
Appian
Salesforce
9.0
Call center management
Appian
Salesforce
8.4
Help desk management
Appian
Salesforce
8.3

Marketing Automation

Appian
Salesforce
7.8
Lead management
Appian
Salesforce
8.1
Email marketing
Appian
Salesforce
7.5

CRM Project Management

Appian
Salesforce
7.9
Task management
Appian
Salesforce
8.5
Billing and invoicing management
Appian
Salesforce
6.7
Reporting
Appian
Salesforce
8.5

CRM Reporting & Analytics

Appian
Salesforce
8.5
Forecasting
Appian
Salesforce
8.1
Pipeline visualization
Appian
Salesforce
8.8
Customizable reports
Appian
Salesforce
8.7

Customization

Appian
Salesforce
8.2
Custom fields
Appian
Salesforce
8.3
Custom objects
Appian
Salesforce
8.4
Scripting environment
Appian
Salesforce
7.9
API for custom integration
Appian
Salesforce
8.2

Security

Appian
Salesforce
8.7
Single sign-on capability
Appian
Salesforce
8.6
Role-based user permissions
Appian
Salesforce
8.8

Social CRM

Appian
Salesforce
7.5
Social data
Appian
Salesforce
7.5
Social engagement
Appian
Salesforce
7.4

Integrations with 3rd-party Software

Appian
Salesforce
8.2
Marketing automation
Appian
Salesforce
8.5
Compensation management
Appian
Salesforce
8.0

Platform

Appian
Salesforce
7.5
Mobile access
Appian
Salesforce
7.5

Pros

Appian

  • Appian allows us to link systems together with data being automatically obtained from different areas of different databases. This has removed the requirement for the user to go to a screen and manually input data which then needs to be re-checked by a Supervisor.
  • Appian enables us to react quickly to an ever changing regulatory environment.
  • The re-useable components within Appian enable us to build and deploy new, straightforward, processes quickly.
No photo available

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn profile photo

Cons

Appian

  • Limitation of objects capability such as 'Date / Calendar' object.
  • Limitation on the number of pages to be displayed. Here, total / max. number is 5 main pages / tabs.
  • Limitation on displaying / positioning of sub-tabs below each main page / tab. it is only possible to display the sub-tabs below the main page / main top level tab, and if the number of tabs are increased, the UI / sub-tab display becomes busy / cluttered with the title.
Kaisar Hossain (MBA PMP, 6 Sigma, Scurm/ profile photo

Salesforce

  • It is a very intimidating platform to new users. It's not at all intuitive or user friendly and definitely requires some training and help.
  • No customer service. If you only pay for the basic license good luck figuring out problems as customer service just refers you to the community boards to search for it there.
John Cupoli profile photo

Likelihood to Renew

Appian

Appian 9.1
Based on 16 answers
If given the chance I would use Appian again. It was a good tool and they are constantly improving it. It was fairly easy to use and any developer who knows JavaScript can customize it to their hearts desire. Once I got used to how it operated my creativity increased and I began thinking of many different types of workflows I could create both for the company and for myself.
Galen Chock profile photo

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli profile photo

Usability

Appian

Appian 8.2
Based on 32 answers
  • limitation in the UI development
  • lack of client scripting language
  • lack of better debugging and tracing tools
Mina Labib profile photo

Salesforce

Salesforce 7.5
Based on 36 answers
Because there's no other comparable solution in the market which offers the same level of flexibility to customize. There's usually quite a trade off between easy and flexible, with Salesforce you get enough of both.
Irene Chivily Von Toussaint profile photo

Reliability and Availability

Appian

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger profile photo

Performance

Appian

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

Appian

Appian 8.4
Based on 55 answers
There are lots of materials online. However, it would be easier for users to have specific training and/or specific videos based on the projects they are working on.However, we are having 3rd party vendor (Bits in Glass Inc.) to provide us with support in Appian development. We are also going through various Appian training videos available online such as YouTube.
Kaisar Hossain (MBA PMP, 6 Sigma, Scurm/ profile photo

Salesforce

Salesforce 5.8
Based on 32 answers
I understand you can pay more to get support but as I stated, I feel strongly that if you are paying for SAAS technology like Salesforce you should be afforded the courtesy of the company explaining how to use it's features. I like to refer to the basic license as the "Figure It Out Yourself" license.
John Cupoli profile photo

In-Person Training

Appian

Appian 9.0
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

Appian

Appian 10.0
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

Appian

Appian 8.2
Based on 3 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam profile photo

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

Appian

Against programming languages like .NET and Java, Appian is faster to design and develop applications, but it lacks the flexibility in UI and advanced debugging tools. Against Pega, Appian is easier to use and less expensive.
Mina Labib profile photo

Salesforce

I've most heavily used the now defunct QuotaFactory for prospecting activity, which was better than Salesforce in that area. It was geared specifically towards prospecting activity and definitely feel it was a better option for business development. As an all in one solution Salesforce definitely is far superior as you can manage all aspects of the sales process.
John Cupoli profile photo

Scalability

Appian

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

Appian

  • Master data process increased speed of processes 50%.
  • Product management processes increased timely information by 25% faster with decision making.
  • Improved accuracy of data across the enterprise as reduced issues by 20%.
Keith Currie, B. Sc., PMP profile photo

Salesforce

  • Being able to efficiently manage your pipeline and prospects definitely helps increase conversions.
  • I've worked off of Excel sheets in the past and the time you save when using a well organized Salesforce is invaluable.
John Cupoli profile photo

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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