What users are saying about

Appian

Top Rated
159 Ratings

Salesforce

Top Rated
2063 Ratings

Appian

Top Rated
159 Ratings
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Score 8.3 out of 101

Salesforce

Top Rated
2063 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
No photo available

Salesforce

In any scenario where you are managing outreach to clients, prospects, or both, I'm hard pressed to find a solution that better manages all aspects in one place. While it isn't ideal for business development, as it is geared towards managing the sales cycle, you can certainly prospect if you keep your instances organized.
John Cupoli profile photo

Feature Rating Comparison

Sales Force Automation

Appian
Salesforce
8.3
Customer data management / contact management
Appian
Salesforce
8.7
Workflow management
Appian
Salesforce
8.1
Territory management
Appian
Salesforce
8.3
Opportunity management
Appian
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Appian
Salesforce
7.9
Contract management
Appian
Salesforce
7.7
Quote & order management
Appian
Salesforce
8.0
Interaction tracking
Appian
Salesforce
9.0
Channel / partner relationship management
Appian
Salesforce
8.1

Customer Service & Support

Appian
Salesforce
8.5
Case management
Appian
Salesforce
9.0
Call center management
Appian
Salesforce
8.4
Help desk management
Appian
Salesforce
8.3

Marketing Automation

Appian
Salesforce
7.6
Lead management
Appian
Salesforce
8.2
Email marketing
Appian
Salesforce
7.1

CRM Project Management

Appian
Salesforce
7.8
Task management
Appian
Salesforce
8.4
Billing and invoicing management
Appian
Salesforce
6.7
Reporting
Appian
Salesforce
8.2

CRM Reporting & Analytics

Appian
Salesforce
8.4
Forecasting
Appian
Salesforce
8.1
Pipeline visualization
Appian
Salesforce
8.6
Customizable reports
Appian
Salesforce
8.5

Customization

Appian
Salesforce
8.0
Custom fields
Appian
Salesforce
8.3
Custom objects
Appian
Salesforce
8.3
Scripting environment
Appian
Salesforce
7.5
API for custom integration
Appian
Salesforce
7.8

Security

Appian
Salesforce
8.7
Single sign-on capability
Appian
Salesforce
8.8
Role-based user permissions
Appian
Salesforce
8.6

Social CRM

Appian
Salesforce
7.0
Social data
Appian
Salesforce
7.1
Social engagement
Appian
Salesforce
6.9

Integrations with 3rd-party Software

Appian
Salesforce
7.8
Marketing automation
Appian
Salesforce
8.3
Compensation management
Appian
Salesforce
7.3

Platform

Appian
Salesforce
7.5
Mobile access
Appian
Salesforce
7.5

Pros

  • Appian allows us to link systems together with data being automatically obtained from different areas of different databases. This has removed the requirement for the user to go to a screen and manually input data which then needs to be re-checked by a Supervisor.
  • Appian enables us to react quickly to an ever changing regulatory environment.
  • The re-useable components within Appian enable us to build and deploy new, straightforward, processes quickly.
No photo available
  • Salesforce.com is easily customizable and offers the flexibility needed to manage all companies whether small or large.
  • Salesforce.com is always releasing cutting edge technology which affords small businesses with access to the same technological benefits as small companies.
  • Salesforce.com has become so widely used that it helps when hiring folks because in many cases they've had some exposure to the technology.
Irene Chivily Von Toussaint profile photo

Cons

  • Training. While configuration is accessible, being really effective requires either a lot of hands on trial and error and/or the supervision and guidance of an experienced user. Appian training is a forced march overview and not at all effective in getting a user up to speed.
  • Documentation. The online documentation, in the end, seems to be get lucky in finding what you are looking for or asking for help and waiting for an answer that may or may not be responsive. What may work well for their professional service people becomes problematic if you don't have a good understanding of the product in the first place.
  • Sales. it's an impressive product and that makes it easy for anxious salespeople to oversell capabilities to executives who may not be in a position to be critical about promises and implications. This can lead to unfulfilled expectations that limit additional applications.
Greg Crellin profile photo
  • More ability to generate custom rollup summaries beyond the current maximum of 15 fields. Without perfect foresight into future needs of objects that you create, you could find yourself without the ability to create what you need without resorting to APEX coding classes and triggers.
  • Reporting integration with their B2B company Pardot and B2C company ExactTarget, both owed by Salesforce.
  • Scheduling of joined or multi-block reporting.
  • Standard Order and Products objects having the ability to be fully integrated with Accounts object (A full One-to-Many relationship) including master detail relationships.
Brian Boggs profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
The renewal doesn't come down to me, but I know the team that does this does want to renew it
William Arends profile photo
Salesforce10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Usability

Appian8.8
Based on 28 answers
You cannot get low code design in a more intuitive platform than Appian's! I went to developer boot camp and anyone with limited coding experience can get a good start in Appian. A Java developer would excel!
No photo available
Salesforce8.0
Based on 34 answers
Tracks, reports, and makes me money
Christopher Bennett profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

No score
No answers yet
No answers on this topic
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

Appian8.3
Based on 52 answers
Never had any issues - any problems we had were dealt with quickly and efficiently. Suggestions for improvement were always taken on board.
Susan Wilkinson profile photo
Salesforce4.9
Based on 30 answers
Customer services was friendly. For development objects and for business process adjustments, you are better served by a 3rd party Salesforce consulting partner.
Rob Gottschalk profile photo

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

Appian8.0
Based on 1 answer
No answer on this topic is available.
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

In additional to Appian, we evaluated SalesForces and K2. Both either did not handle the use case complexity we needed to address or had issues with deployment/maintenance/regression test issues.
Joy Kongkitisupchai profile photo
Salesforce.com is by far the most versatile solution in the market. There are many choices, but none of them are able to solve as many business problems in totality as Salesforce.com is. Our organization is very disciplined in the sense of governance which is absolutely necessary in order to be successful with such a flexible tool. I have owned Salesforce.com implementations from >10 up to 14,000 users, and Salesforce.com offers the same amount of value no matter whether you're running a small business or expanding an enterprise globally
Irene Chivily Von Toussaint profile photo

Collaboration and Sharing

No score
No answers yet
No answers on this topic
Salesforce8.3
Based on 5 answers
They have a chatter function which is great! You can easily create group dashboards and reports.
Stratford Canning profile photo

Data Integration

No score
No answers yet
No answers on this topic
Salesforce8.4
Based on 5 answers
It’s real-time, quick access, and easily compatible with over systems.
Stratford Canning profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • Appian is agood workflow tool and solves many problems, but for us the main challenge is to train people. So, there should be more support from Appian's side to make learning easy.
  • Appian study videos also should have more examples. I do not see any examples, they just talk about the theory. Now I am seeing some of the newer videos which are better.
  • Appian should work on training videos more, and should provide more support to the community.
PRASOON PANDEY profile photo
  • Better overall understanding of the full client experience as a lead moves through the process. It is really nice to have our internal teams using the same system and we can track how long it takes to move through each phase
  • Collaboration among teams has greatly increased with Chatter. Our remote users have no lag time when sharing updates or files, and our handoff from sales to services is primarily done via the chatter feed
Joy Wallis profile photo

Pricing Details

Appian

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce More Information