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Top Rated
159 Ratings

Salesforce

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Top Rated
2116 Ratings
Top Rated
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Score 8.3 out of 101

Salesforce

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Top Rated
2116 Ratings
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Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Appian

Surely Appian is not a Site Development Tool. So we should avoid the use of a system for just UX development. We should look for process automation as much as we can mature the use cases.
Ravi Joshi, PMI-ACP® profile photo

Salesforce

Salesforce applies industry leading functionality for medium to large companies. Cost is always a factor, and Salesforce does have per user licensing for differing versions that increase the capabilities of the CRM depending on business needs. I would suggest that a company consider whether third party applications will be important or whether they have internal resources to create custom solutions that may be outside of the "box" implementation. If the need for apps is necessary and internal resources are low, Salesforce has all that you could ever ask for in terms of apps from the best partners. The next priority question is around use case. For customer cases, lead management, and information sharing, you will find that Salesforce is ready for you out of the box. If you need to use it with your call center, consider the costs to implement a CTI into your decision making process. Finally, the marketing applications for Salesforce are nearly endless. It has the built in ability for email templates and mass emailing of your contacts and leads
Brian Boggs profile photo

Feature Rating Comparison

Sales Force Automation

Appian
Salesforce
8.3
Customer data management / contact management
Appian
Salesforce
8.7
Workflow management
Appian
Salesforce
8.1
Territory management
Appian
Salesforce
8.4
Opportunity management
Appian
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Appian
Salesforce
8.0
Contract management
Appian
Salesforce
7.7
Quote & order management
Appian
Salesforce
8.0
Interaction tracking
Appian
Salesforce
9.0
Channel / partner relationship management
Appian
Salesforce
8.1

Customer Service & Support

Appian
Salesforce
8.5
Case management
Appian
Salesforce
9.0
Call center management
Appian
Salesforce
8.4
Help desk management
Appian
Salesforce
8.3

Marketing Automation

Appian
Salesforce
7.7
Lead management
Appian
Salesforce
8.2
Email marketing
Appian
Salesforce
7.2

CRM Project Management

Appian
Salesforce
7.8
Task management
Appian
Salesforce
8.4
Billing and invoicing management
Appian
Salesforce
6.7
Reporting
Appian
Salesforce
8.3

CRM Reporting & Analytics

Appian
Salesforce
8.4
Forecasting
Appian
Salesforce
8.0
Pipeline visualization
Appian
Salesforce
8.6
Customizable reports
Appian
Salesforce
8.5

Customization

Appian
Salesforce
8.0
Custom fields
Appian
Salesforce
8.3
Custom objects
Appian
Salesforce
8.3
Scripting environment
Appian
Salesforce
7.6
API for custom integration
Appian
Salesforce
7.9

Security

Appian
Salesforce
8.7
Single sign-on capability
Appian
Salesforce
8.7
Role-based user permissions
Appian
Salesforce
8.7

Social CRM

Appian
Salesforce
7.0
Social data
Appian
Salesforce
7.1
Social engagement
Appian
Salesforce
6.9

Integrations with 3rd-party Software

Appian
Salesforce
7.9
Marketing automation
Appian
Salesforce
8.4
Compensation management
Appian
Salesforce
7.5

Platform

Appian
Salesforce
7.5
Mobile access
Appian
Salesforce
7.5

Pros

  • Repeatable process. Once implemented in Appian, you have an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.
  • Great integration with other applications. Appian allows you to integrate with many other applications to provide a seamless process flow.
  • Reporting capability. Appian has the ability to report on information from any connected system to provide real-time data. Very nice graphical and textual reports can be created.
  • Sites. The ability to create a place for a user to be able to perform their required job without having to see all of the other applications, reports and records. This allows a very focused approach for a user to interact with the system.
Helmut Arnold profile photo
  • Highly customizable
  • Intuitive administration tools
  • Robust application catalogue
  • Advanced process automation capability
  • Robust reporting capabilities
Brent Booth profile photo

Cons

  • Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
  • Graphical user interface could use some additional improvements but it has come a long way already.
  • Sites could use some additional modifications. Currently, the News Feed is not available on a site.
Helmut Arnold profile photo
  • Customization was a factor with the way that we use Salesforce. If your business sales cycle tends to be complex, you may need to think about hiring a Salesforce Admin to essentially customize your product. Salesforce is not easily customize-able for the everyday user.
  • If you are unfamiliar with the way that Salesforce reports gather information or what information you are looking to pull, then the reporting feature may be confusing. It would be helpful if Salesforce provided users with simplified instructions for some of the most highly used reports.
  • Salesforce updates may cause errors on customized triggers or work flows. Often times, if the CRM is updated to the newest edition, customized work flows that were created by your Salesforce admin may not function correctly. Time is spent finding the code and fixing the error on the back end.
Whitney Slothower profile photo

Likelihood to Renew

Appian9.5
Based on 11 answers
The amount of time and effort that we have spent on our applications with Appian almost guarantees that we will be renewing our licenses. The ROI of Appian has been very benfical
Helmut Arnold profile photo
Salesforce10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli profile photo

Usability

Appian8.8
Based on 28 answers
The usability is quite high thanks to the modern appeal of the platform. In general, the possibility to build the form in a flexible way, lets the designers thinking about UX design principles and mostly co-design the front-end with users that will use it. By the last release, Appian added a lot of new items for form design that are improving a lot the possibilities designers have. The only doubt I have is in the evolution of the Record, Report and News section that sometimes can solve the same problem and you should choose only one of them.
No photo available
Salesforce8.0
Based on 34 answers
Salesforce delivers standard forms with standard fields with each object (Campaign, Lead, Opp, etc.). By nature, this cloud-based application is relatively intuitive. A proper implementation - the way you add fields, configure forms, assign permissions and develop workflows - can greatly increase usability, enabling each role to efficiently and effectively manage their day.
Rob Gottschalk profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

No score
No answers yet
No answers on this topic
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

Appian8.4
Based on 52 answers
We have Appian support here full time who are always helpful and understand both the products and our needs. They help guide the product to help it stay stable.On the odd occasion we need to call Appian themselves, they have always been responsive and genuinely want to help us solve the issue.
No photo available
Salesforce4.9
Based on 30 answers
Customer services was friendly. For development objects and for business process adjustments, you are better served by a 3rd party Salesforce consulting partner.
Rob Gottschalk profile photo

In-Person Training

Appian9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
No photo available
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

Appian10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
No photo available
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

Appian8.0
Based on 1 answer
No answer on this topic is available.
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

Did not participate in selection process
Greg Crellin profile photo
Salesforce is was better because they provided more functionality.
Stratford Canning profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • Master data process increased speed of processes 50%.
  • Product management processes increased timely information by 25% faster with decision making.
  • Improved accuracy of data across the enterprise as reduced issues by 20%.
Keith Currie, B. Sc., PMP profile photo
  • We never measured the actual ROI but it definitely saves a lot of time with the reports instead of manually pulling them together.
Jayne Pearce profile photo

Pricing Details

Appian

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Appian More Information

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Salesforce More Information