Apple iCloud vs SugarSync | TrustRadius

What users are saying about

Score 7.9 out of 10

Based on 378 reviews and ratings

Score 5.8 out of 10

Based on 23 reviews and ratings

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Feature Rating Comparison

Apple iCloud

8.1

SugarSync

7.2

Versioning

7.9

5.0

Video files

8.4

8.2

Audio files

8.5

8.2

Document collaboration

7.2

5.6

Access control

7.6

8.4

File search

8.2

7.6

Device sync

9.3

7.2

Apple iCloud

8.0

SugarSync

8.1

User and role management

7.8

7.4

File organization

7.9

8.7

Device management

8.1

8.3

Apple iCloud

8.4

SugarSync

8.1

Performance

8.5

8.0

Reliability

9.1

7.0

Storage Reports

7.7

9.3

Pros

Efficiency. Apple iCloud can be set up to automatically place your files for mobile access. I have needed to access a file from my office computer countless times and iCloud has made that possible.
Security. I know security is always an issue and I have never felt that any of my files have been compromised. I believe Apple has a reputation to uphold and works hard to maintain secure cloud-based storage.
Multi-platform. I use Apple iCloud on my devices, my personal Mac computer and my Windows based office computer. I love how I can save or retrieve a personal or work file at any time on any of my devices.

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Owner

HighRoad AccountingAccounting, 1-10 employees

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Excellent transfer speed.
Able to synchronize multiple disjoint folders.
Excellent retention of deleted files. They can be restored by using their web interface.

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Verified User

Consultant in Product Management

Computer Software Company, 1-10 employees

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Cons

Price. As much as I love the overall functionality of Apple iCloud, the price I pay is fairly steep in comparison and amount of storage.
Web Interface is below par. I don't even try to create new files from the web with iCloud. Much easier from a device and then use iCloud just for storage.

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Owner

HighRoad AccountingAccounting, 1-10 employees

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A free version, 30 days is sometimes not long enough to see if it is suited for a project or business.

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Alan Matson, CCNA:S, MCP

Senior Security Engineer

InsightInformation Technology and Services, 5001-10,000 employees

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Likelihood to Renew

Apple iCloud9.4

Based on 3 answers

It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.

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Verified User

Director in Information Technology

Computer Software Company, 11-50 employees

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SugarSync9.0

Based on 3 answers

Very intuitive to use and solves our problems with collaboration.

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Alan Matson, CCNA:S, MCP

Senior Security Engineer

InsightInformation Technology and Services, 5001-10,000 employees

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Usability

Apple iCloud8.7

Based on 12 answers

It does what it does behind the scenes. Whenever you do use the interface online, its functions are very simple to use

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Verified User

Director in Information Technology

Computer Software Company, 11-50 employees

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Performance

Apple iCloud8.5

Based on 6 answers

Apple iCloud is definitely a reliable storage and data management system. We haven't experienced many lags in loading or sharing, and they very quickly sync once you upload them into your personal iCloud. I haven't noticed any slowing down of other software or systems while using Apple iCloud - and they have great customer service.

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Executive Director

Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees

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Support

Apple iCloud9.0

Based on 1 answer

Apple support is quick to respond and know their product well. They will follow up with you to make sure your issue has been resolved and case can be closed.

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Technology Architect and Team Lead

CGIInformation Technology and Services, 10,001+ employees

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Alternatives Considered

Apple iCloud works as well or almost as well as OneDrive. I also use OneDrive fairly extensively because I have free storage and it came along with my other Microsoft software. I only pay for additional storage on iCloud. I suppose it's because I operate in both Windows and Apple computer environments it just makes it easier and more versatile for me. I used to work only on Mac devices but when it became necessary for me to use a Windows-based system, that's when I started using One Drive. My mobile devices have access to both online storage options. I don't use or need Google Drive.

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Owner

HighRoad AccountingAccounting, 1-10 employees

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We use Amazon Web Services, WorkZone and Wiredrive to have multiple backups

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Broadcast Operations

GoConvergenceEntertainment, 51-200 employees

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Return on Investment

Mobility. Apple iCloud along with other online storage options has given me the ability to access files and data while away from my office.
Security. I don't worry about security with my files in Apple iCloud. Of course, I don't generally store highly sensitive files in the cloud.
Simplicity. I can set up my file folders so that when I know I will need access to certain types of files away from my office, I save time with decision making or moving the files later when I may need to take a trip or visit a client.

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Owner

HighRoad AccountingAccounting, 1-10 employees

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Heck of a lot cheaper than having to purchase and maintain a file server
Great for remote employees

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Verified User

Administrator in Professional Services

Information Technology and Services Company, 1-10 employees

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Pricing Details

Apple iCloud

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

SugarSync

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

Rating Summary