What users are saying about
Top Rated
448 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 448 reviews and ratings
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.4 out of 100
Based on 26 reviews and ratings
Likelihood to Recommend
Apple iCloud
Apple iCloud works extremely well for individuals that are subscribed to the Apple ecosystem of products. The ability to seamlessly sync across devices with one account has helped me prepare, access, and share important documents quickly and effectively across platforms. Additionally, Apple's cloud infrastructure is quite robust and I have rarely encountered issues with reliability over the five years+ of using the service.
Customer Account Manager
QuadPrinting, 10,001+ employees
SugarSync
As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
Founder
DeskLodgeFacilities Services, 1-10 employees
Feature Rating Comparison
File Sharing & Management
Apple iCloud
8.0
SugarSync
10.0
Versioning
Apple iCloud
7.5
SugarSync
10.0
Video files
Apple iCloud
8.4
SugarSync
10.0
Audio files
Apple iCloud
8.3
SugarSync
10.0
Document collaboration
Apple iCloud
7.3
SugarSync
10.0
Access control
Apple iCloud
7.6
SugarSync
10.0
File search
Apple iCloud
7.8
SugarSync
10.0
Device sync
Apple iCloud
9.2
SugarSync
10.0
Cloud Storage Security & Administration
Apple iCloud
7.4
SugarSync
10.0
User and role management
Apple iCloud
6.7
SugarSync
10.0
File organization
Apple iCloud
8.0
SugarSync
10.0
Device management
Apple iCloud
7.6
SugarSync
10.0
Cloud Storage Platform
Apple iCloud
8.2
SugarSync
10.0
Performance
Apple iCloud
8.4
SugarSync
10.0
Reliability
Apple iCloud
8.9
SugarSync
10.0
Storage Reports
Apple iCloud
7.3
SugarSync
10.0
Pros
Apple iCloud
- Speed - As soon as the transfer is complete you immediately have all the information backed up to access on any computer that you desire to log into. Transferring information from your phone to this service is seamless and easy to understand.
- Reliability - I have used iCloud ever since I've had an iPhone (over 5 years) and I never once have lost a file or document due to Apple's failure.
IT Consultant
Self-EmployedInformation Technology and Services, 1-10 employees
SugarSync
- Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
- Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
- Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.
CEO (Chief Executive Officer)
AnnAs ByråMarketing and Advertising, 1-10 employees
Cons
Apple iCloud
- You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
- Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
- iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.

Verified User
Team Lead in Other
Computer Software Company, 11-50 employeesSugarSync
- I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
- On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.
President
Foster Management & Holdings, LLCVenture Capital & Private Equity, 1-10 employees
Likelihood to Renew
Apple iCloud
Apple iCloud 9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.

Verified User
Director in Information Technology
Computer Software Company, 11-50 employeesSugarSync
SugarSync 9.0
Based on 3 answers
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse

Verified User
Professional in Information Technology
Education Management Company, 1-10 employeesUsability
Apple iCloud
Apple iCloud 7.8
Based on 20 answers
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Graduate Research Assistant
Western Kentucky UniversityHigher Education, 1001-5000 employees
SugarSync
No score
No answers yet
No answers on this topic
Performance
Apple iCloud
Apple iCloud 8.2
Based on 13 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Senior Digital Strategist
LullabotInternet, 51-200 employees
SugarSync
No score
No answers yet
No answers on this topic
Support Rating
Apple iCloud
Apple iCloud 7.5
Based on 36 answers
I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.
Associate
C21 Myers LakelandReal Estate, 51-200 employees
SugarSync
SugarSync 10.0
Based on 1 answer
Customer service is amazing, they are always fast to respond and very helpful.
Owner
All Occasion PhotographyPhotography, 1-10 employees
Alternatives Considered
Apple iCloud
Google Drive is great and it offers way more free storage than Apple iCloud, however, Google is known for sharing their user's data much more freely than Apple. To some people, this might not be a big deal. I prefer to pay a few dollars for added security. Dropbox is a different situation in that it offers less free storage space than Apple. Dropbox also integrates very well with many different services, but Apple has been rapidly improving in this area.

Verified User
Professional in Other
Hospital & Health Care Company, 1001-5000 employeesSugarSync
SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market tendency (increasing value). The only tool they have against the competition is taking their customers prisoners to avoid their migration to the competing technologies.

Verified User
Consultant in Product Management
Computer Software Company, 1-10 employeesReturn on Investment
Apple iCloud
- Mobility. Apple iCloud along with other online storage options has given me the ability to access files and data while away from my office.
- Security. I don't worry about security with my files in Apple iCloud. Of course, I don't generally store highly sensitive files in the cloud.
- Simplicity. I can set up my file folders so that when I know I will need access to certain types of files away from my office, I save time with decision making or moving the files later when I may need to take a trip or visit a client.
Owner
HighRoad AccountingAccounting, 1-10 employees
SugarSync
- There were some opensource alternatives but we wanted something with better support which SugarSync offers.
- We achieved faster project collaboration with SugarSync.
Senior Security Engineer
InsightInformation Technology and Services, 5001-10,000 employees
Pricing Details
Apple iCloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Apple iCloud Editions & Modules
Edition
50GB | $0.991 |
---|---|
200GB | $2.991 |
2TB | $9.991 |
- Per Month
Additional Pricing Details
—SugarSync
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
SugarSync Editions & Modules
Edition
100 GB | $7.491 |
---|---|
250 GB | $9.991 |
500 GB | $18.951 |
- Per Month