Apple iCloud vs SugarSync | TrustRadius

What users are saying about

Score 8.1 out of 10

Based on 413 reviews and ratings

Score 7.2 out of 10

Based on 25 reviews and ratings

Feature Rating Comparison

Apple iCloud

SugarSync

Versioning

Video files

Audio files

Document collaboration

Access control

File search

Device sync

Apple iCloud

SugarSync

User and role management

File organization

Device management

Apple iCloud

SugarSync

Performance

Reliability

Storage Reports

Pros

Apple iCloud integrates beautifully with the entire Apple ecosystem. Whether you are using a MacBook, iPhone, and/or iPad they will all sync at a moments notice through iCloud.
As a company, Apple has a strong reputation for security. Many cloud storage providers share huge amounts of user data, however, Apple prides themselves on avoiding that.
Even though Apple iCloud is optimized for Apple devices, data stored on the cloud can be accessed through a web browser on a computer running essentially any operating system.

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Verified User

Professional in Other

Hospital & Health Care Company, 1001-5000 employees

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Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.

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CEO (Chief Executive Officer)

AnnAs ByråMarketing and Advertising, 1-10 employees

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Cons

You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.

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Verified User

Team Lead in Other

Computer Software Company, 11-50 employees

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I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.

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President

Foster Management & Holdings, LLCVenture Capital & Private Equity, 1-10 employees

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Likelihood to Renew

Apple iCloud 9.4

Based on 3 answers

It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.

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Verified User

Director in Information Technology

Computer Software Company, 11-50 employees

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SugarSync 9.0

Based on 3 answers

1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse

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Verified User

Professional in Information Technology

Education Management Company, 1-10 employees

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Usability

Apple iCloud 8.4

Based on 20 answers

Apple iCloud overall performs well for me. Obviously, it is more suited for the pure Apple/Mac environment (as I believe OneDrive is for the pure Windows environment). However, it has worked well for me as I added Windows-based systems to my business. Since I initially had only Apple/Mac devices and computers I give Apple a high-five for making the service available to Windows-based and multi-based environments so that I didn't have to migrate my files.

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Owner

HighRoad AccountingAccounting, 1-10 employees

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No score

No answers yet

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Performance

Apple iCloud 8.2

Based on 12 answers

Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.

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Senior Digital Strategist

LullabotInternet, 51-200 employees

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No score

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Support

Apple iCloud 6.6

Based on 3 answers

Apple gives pretty miserable support unless you pay a lot to have the support packages. Usually, it is more helpful to do a Google search of the issue, but at that point, it isn't product support, it's just me doing the job myself. Other programs seem to have much better, and free, support.

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Graduate Research Assistant

Western Kentucky UniversityHigher Education, 1001-5000 employees

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SugarSync 10.0

Based on 1 answer

Customer service is amazing, they are always fast to respond and very helpful.

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Samantha Crawford

Owner

All Occasion PhotographyPhotography, 1-10 employees

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Alternatives Considered

NCommand was awful. It didn't work well for us, things went missing and tended to be clunky. iCloud has been great with a cleaner interface, more options to collaborate on a document within a single URL, and just being all around simpler. iCloud also hasn't gone down and been inaccessible as often as NCommand would.

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Verified User

Project Manager in Other

Education Management Company, 201-500 employees

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SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market tendency (increasing value). The only tool they have against the competition is taking their customers prisoners to avoid their migration to the competing technologies.

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Verified User

Consultant in Product Management

Computer Software Company, 1-10 employees

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Return on Investment

Awesome for when I get a new device and just want to set it up like I had it before
Great for keeping data synced between all devices
Forces me to stay in the Apple ecosystem and use their apps even if there are better alternatives

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Software Engineer

Earth NetworksComputer Software, 1-10 employees

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There were some opensource alternatives but we wanted something with better support which SugarSync offers.
We achieved faster project collaboration with SugarSync.

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Alan Matson, CCNA:S, MCP

Senior Security Engineer

InsightInformation Technology and Services, 5001-10,000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Apple iCloud

SugarSync

Apple iCloud

SugarSync

Apple iCloud

SugarSync

Apple iCloud

SugarSync

Apple iCloud

SugarSync

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