What users are saying about
510 Ratings
27 Ratings
510 Ratings
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Score 8.6 out of 100
27 Ratings
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Score 9.8 out of 100

Feature Set Ratings

  • SugarSync ranks higher in 3 feature sets: File Sharing & Management, Cloud Storage Security & Administration, Cloud Storage Platform

File Sharing & Management

8.6

Apple iCloud

86%
9.4

SugarSync

94%
SugarSync ranks higher in 5/7 features

Versioning

8.2
82%
50 Ratings
8.0
80%
6 Ratings

Video files

9.1
91%
70 Ratings
9.0
90%
5 Ratings

Audio files

8.9
89%
67 Ratings
10.0
100%
5 Ratings

Document collaboration

8.5
85%
63 Ratings
10.0
100%
7 Ratings

Access control

7.9
79%
61 Ratings
10.0
100%
8 Ratings

File search

8.6
86%
66 Ratings
9.0
90%
8 Ratings

Device sync

9.0
90%
73 Ratings
10.0
100%
8 Ratings

Cloud Storage Security & Administration

8.2

Apple iCloud

82%
9.7

SugarSync

97%
SugarSync ranks higher in 3/3 features

User and role management

7.9
79%
54 Ratings
10.0
100%
7 Ratings

File organization

8.1
81%
66 Ratings
9.0
90%
8 Ratings

Device management

8.5
85%
67 Ratings
10.0
100%
8 Ratings

Cloud Storage Platform

8.6

Apple iCloud

86%
10.0

SugarSync

100%
SugarSync ranks higher in 3/3 features

Performance

8.8
88%
74 Ratings
10.0
100%
8 Ratings

Reliability

9.1
91%
74 Ratings
10.0
100%
8 Ratings

Storage Reports

7.9
79%
58 Ratings
10.0
100%
6 Ratings

Attribute Ratings

  • Apple iCloud is rated higher in 1 area: Likelihood to Renew
  • SugarSync is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.6

Apple iCloud

86%
74 Ratings
10.0

SugarSync

100%
10 Ratings

Likelihood to Renew

10.0

Apple iCloud

100%
4 Ratings
9.0

SugarSync

90%
3 Ratings

Usability

9.9

Apple iCloud

99%
21 Ratings

SugarSync

N/A
0 Ratings

Performance

8.2

Apple iCloud

82%
24 Ratings

SugarSync

N/A
0 Ratings

Support Rating

7.5

Apple iCloud

75%
40 Ratings
10.0

SugarSync

100%
2 Ratings

Likelihood to Recommend

Apple iCloud

iCloud is also great to keep access to photos synced across devices. Ex: I can snap a photo at a job site and have access to that photo on my desktop when I return to my office. I can then drop the photo into a document that is stored in iCloud and have instant access to that document on my iPad at a client's office later in the day. Seamless transitions make life much easier.
Doug Fish | TrustRadius Reviewer

SugarSync

When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
Anonymous | TrustRadius Reviewer

Pros

Apple iCloud

  • Syncing files, appointments, Notes and contacts. If I'm away from home, and set an appointment using my phone, that appointment automatically updates real time to my home laptop and vice-versa.
  • It stores files (e.g photos) nicely
  • Once it's set up, it's fairly easy to use.
Michelle Braun | TrustRadius Reviewer

SugarSync

  • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
  • Works in the background - although this is true for all
  • You can share with others - including those who do not use SugarSync
Tom Ball | TrustRadius Reviewer

Cons

Apple iCloud

  • Customization - iCloud is great at the stuff it does well. But it lacks features that some competitors (in Google Drive or Dropbox) do really well. API support for third-party apps is really great for some other people.
  • Remote use - Managing or accessing information from iCloud while not on one of your logged-in apple devices can sometimes be an issue. From a work computer for example. It doable, but the experience is much less user-friendly.
  • Ability to edit documents on the cloud similar to google docs or some other competitors
Gavin Scott-Miller | TrustRadius Reviewer

SugarSync

  • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
AnnA Lundgren | TrustRadius Reviewer

Pricing Details

Apple iCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0.99 per month

Apple iCloud Editions & Modules

Edition
50GB$0.991
200GB$2.991
2TB$9.991
  1. per month
Additional Pricing Details

SugarSync

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$7.5 per month

SugarSync Editions & Modules

Edition
100 GB$7.491
250 GB$9.991
500 GB$18.951
  1. per month
Additional Pricing Details

Likelihood to Renew

Apple iCloud

Apple iCloud 10.0
Based on 4 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
Anonymous | TrustRadius Reviewer

SugarSync

SugarSync 9.0
Based on 3 answers
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
Anonymous | TrustRadius Reviewer

Usability

Apple iCloud

Apple iCloud 9.9
Based on 21 answers
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Shelby Bowden | TrustRadius Reviewer

SugarSync

No score
No answers yet
No answers on this topic

Performance

Apple iCloud

Apple iCloud 8.2
Based on 24 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Jeff Eaton | TrustRadius Reviewer

SugarSync

No score
No answers yet
No answers on this topic

Support Rating

Apple iCloud

Apple iCloud 7.5
Based on 40 answers
Apple customer service is fantastic. iCloud is built with Apple in mind and its design is extremely intuitive and user-friendly. Additionally, whenever our team has encountered issues, the speed of Apple support has been more than timely in addressing our issues and solving our request. We have encountered relatively few issues in my time with the platform and this only improves our overall score for those who keep the platform stable.
Joshua Melder | TrustRadius Reviewer

SugarSync

SugarSync 10.0
Based on 2 answers
Customer service is amazing, they are always fast to respond and very helpful.
Samantha Crawford | TrustRadius Reviewer

Alternatives Considered

Apple iCloud

Apple does offer an alternative to Office & the Google Docs family but trusting to use it with both internal and external parties is tough. Google is more universal and easier for 3rd parties to collaborate with. Apple works well for a closed internal group that is native to Apple's ecosystem.Google offers more storage space than Apple
Anonymous | TrustRadius Reviewer

SugarSync

SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
Richard Foster | TrustRadius Reviewer

Return on Investment

Apple iCloud

  • If I lose track of my credentials or my continuing education documentation, I could end up not being able to renew my certification. This would lead to a major loss in revenue.
  • Time is money and having all of my required documents easily accessible in iCloud saves me time and allows me to work more efficiently.
  • My Apple devices were certainly not cheap purchases. iCloud has allowed me to maximize my productivity through synchronizing my work no matter which device I'm working on.
Anonymous | TrustRadius Reviewer

SugarSync

  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.
Alan Matson, CCNA:S, MCP | TrustRadius Reviewer

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