What users are saying about
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Top Rated
413 Ratings
25 Ratings

Apple iCloud

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Top Rated
413 Ratings
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Score 8.1 out of 101
25 Ratings
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Score 7.2 out of 101

Likelihood to Recommend

Apple iCloud

It is great if you are a die-hard Apple user. It integrates virtually every aspect of Apple products among different devices, making it super easy to share things. It fails pretty hard when tasked with other product types (such as Microsoft), and I have found it rather difficult to manage since it seems to take over so forcefully.
Shelby Bowden profile photo

SugarSync

As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
Tom Ball profile photo

Feature Rating Comparison

File Sharing & Management

Apple iCloud
7.5
SugarSync
9.6
Versioning
Apple iCloud
6.9
SugarSync
9.3
Video files
Apple iCloud
7.9
SugarSync
9.8
Audio files
Apple iCloud
7.8
SugarSync
9.8
Document collaboration
Apple iCloud
6.6
SugarSync
9.6
Access control
Apple iCloud
7.0
SugarSync
9.7
File search
Apple iCloud
7.3
SugarSync
9.5
Device sync
Apple iCloud
9.1
SugarSync
9.3

Cloud Storage Security & Administration

Apple iCloud
7.4
SugarSync
9.6
User and role management
Apple iCloud
7.3
SugarSync
9.5
File organization
Apple iCloud
7.7
SugarSync
9.7
Device management
Apple iCloud
7.3
SugarSync
9.7

Cloud Storage Platform

Apple iCloud
8.1
SugarSync
9.6
Performance
Apple iCloud
8.3
SugarSync
9.6
Reliability
Apple iCloud
8.6
SugarSync
9.3
Storage Reports
Apple iCloud
7.3
SugarSync
10.0

Pros

Apple iCloud

  • Apple iCloud integrates beautifully with the entire Apple ecosystem. Whether you are using a MacBook, iPhone, and/or iPad they will all sync at a moments notice through iCloud.
  • As a company, Apple has a strong reputation for security. Many cloud storage providers share huge amounts of user data, however, Apple prides themselves on avoiding that.
  • Even though Apple iCloud is optimized for Apple devices, data stored on the cloud can be accessed through a web browser on a computer running essentially any operating system.
No photo available

SugarSync

  • Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
  • Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
  • Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.
AnnA Lundgren profile photo

Cons

Apple iCloud

  • You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
  • Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
  • iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.
No photo available

SugarSync

  • I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
  • On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.
Richard Foster profile photo

Likelihood to Renew

Apple iCloud

Apple iCloud 9.4
Based on 3 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.
No photo available

SugarSync

SugarSync 9.0
Based on 3 answers
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
No photo available

Usability

Apple iCloud

Apple iCloud 8.4
Based on 20 answers
Apple iCloud overall performs well for me. Obviously, it is more suited for the pure Apple/Mac environment (as I believe OneDrive is for the pure Windows environment). However, it has worked well for me as I added Windows-based systems to my business. Since I initially had only Apple/Mac devices and computers I give Apple a high-five for making the service available to Windows-based and multi-based environments so that I didn't have to migrate my files.
Jeff Henkel profile photo

SugarSync

No score
No answers yet
No answers on this topic

Performance

Apple iCloud

Apple iCloud 8.2
Based on 12 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Jeff Eaton profile photo

SugarSync

No score
No answers yet
No answers on this topic

Support

Apple iCloud

Apple iCloud 6.6
Based on 3 answers
Apple gives pretty miserable support unless you pay a lot to have the support packages. Usually, it is more helpful to do a Google search of the issue, but at that point, it isn't product support, it's just me doing the job myself. Other programs seem to have much better, and free, support.
Shelby Bowden profile photo

SugarSync

SugarSync 10.0
Based on 1 answer
Customer service is amazing, they are always fast to respond and very helpful.
Samantha Crawford profile photo

Alternatives Considered

Apple iCloud

NCommand was awful. It didn't work well for us, things went missing and tended to be clunky. iCloud has been great with a cleaner interface, more options to collaborate on a document within a single URL, and just being all around simpler. iCloud also hasn't gone down and been inaccessible as often as NCommand would.
No photo available

SugarSync

SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market tendency (increasing value). The only tool they have against the competition is taking their customers prisoners to avoid their migration to the competing technologies.
No photo available

Return on Investment

Apple iCloud

  • Awesome for when I get a new device and just want to set it up like I had it before
  • Great for keeping data synced between all devices
  • Forces me to stay in the Apple ecosystem and use their apps even if there are better alternatives
Adam Lauer profile photo

SugarSync

  • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
  • We achieved faster project collaboration with SugarSync.
Alan Matson, CCNA:S, MCP profile photo

Pricing Details

Apple iCloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SugarSync

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Apple iCloud
7.8
SugarSync
7.6

Likelihood to Renew

Apple iCloud
9.4
SugarSync
9.0

Usability

Apple iCloud
8.4
SugarSync

Performance

Apple iCloud
8.2
SugarSync

Support

Apple iCloud
6.6
SugarSync
10.0

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