Apple iCloud vs SugarSync | TrustRadius

What users are saying about

Score 8.5 out of 10

Based on 448 reviews and ratings

Score 6.4 out of 10

Based on 26 reviews and ratings

Feature Rating Comparison

Apple iCloud

SugarSync

Versioning

Video files

Audio files

Document collaboration

Access control

File search

Device sync

Apple iCloud

SugarSync

User and role management

File organization

Device management

Apple iCloud

SugarSync

Performance

Reliability

Storage Reports

Pros

Speed - As soon as the transfer is complete you immediately have all the information backed up to access on any computer that you desire to log into. Transferring information from your phone to this service is seamless and easy to understand.
Reliability - I have used iCloud ever since I've had an iPhone (over 5 years) and I never once have lost a file or document due to Apple's failure.

Read full review

Gavin Scott-Miller

IT Consultant

Self-EmployedInformation Technology and Services, 1-10 employees

View all 70 answers on this topic

Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.

Read full review

CEO (Chief Executive Officer)

AnnAs ByråMarketing and Advertising, 1-10 employees

View all 9 answers on this topic

Cons

You will constantly run into issues where iCloud is optimized or available only for Apple's own product line. That's frustrating.
Apple's Mail app and service are just beleaguered by the likes of Gmail. Perhaps even Zoho does better than them on the web.
iCloud seems optimized more for a mobile user, so desktop apps & services feel a bit force-fitted.

Read full review

Verified User

Team Lead in Other

Computer Software Company, 11-50 employees

View all 70 answers on this topic

I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.

Read full review

President

Foster Management & Holdings, LLCVenture Capital & Private Equity, 1-10 employees

View all 9 answers on this topic

Likelihood to Renew

Apple iCloud 9.4

Based on 3 answers

It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.

Read full review

Verified User

Director in Information Technology

Computer Software Company, 11-50 employees

View all 3 answers on this topic

SugarSync 9.0

Based on 3 answers

1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse

Read full review

Verified User

Professional in Information Technology

Education Management Company, 1-10 employees

View all 3 answers on this topic

Usability

Apple iCloud 7.8

Based on 20 answers

While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.

Read full review

Graduate Research Assistant

Western Kentucky UniversityHigher Education, 1001-5000 employees

View all 20 answers on this topic

No score

No answers yet

No answers on this topic

Performance

Apple iCloud 8.2

Based on 13 answers

Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.

Read full review

Senior Digital Strategist

LullabotInternet, 51-200 employees

View all 13 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Apple iCloud 7.5

Based on 36 answers

I never used Apple iCloud support, but have never needed to do so. It has become more of a personal issue with computers in my organization, where the business solution has been with Dropbox. I do have to admit when my Mac went down, having things on Apple iCloud did help to get things restored. However, since I had more than one photo file for my Business and Personal data, I was not able to recover my Business Photos. Apple iCloud should have been able to do this.

Read full review

Associate

C21 Myers LakelandReal Estate, 51-200 employees

View all 36 answers on this topic

SugarSync 10.0

Based on 1 answer

Customer service is amazing, they are always fast to respond and very helpful.

Read full review

Samantha Crawford

Owner

All Occasion PhotographyPhotography, 1-10 employees

View all 1 answers on this topic

Alternatives Considered

Google Drive is great and it offers way more free storage than Apple iCloud, however, Google is known for sharing their user's data much more freely than Apple. To some people, this might not be a big deal. I prefer to pay a few dollars for added security. Dropbox is a different situation in that it offers less free storage space than Apple. Dropbox also integrates very well with many different services, but Apple has been rapidly improving in this area.

Read full review

Verified User

Professional in Other

Hospital & Health Care Company, 1001-5000 employees

View all 70 answers on this topic

SugarSync has the capability of synchronizing various directories, while some of their most popular competitors don't. However, this differentiator is not sufficient to retain the customers in a market of hyper-competition, as they are not adjusting to decreasing pricing market tendency (increasing value). The only tool they have against the competition is taking their customers prisoners to avoid their migration to the competing technologies.

Read full review

Verified User

Consultant in Product Management

Computer Software Company, 1-10 employees

View all 9 answers on this topic

Return on Investment

Mobility. Apple iCloud along with other online storage options has given me the ability to access files and data while away from my office.
Security. I don't worry about security with my files in Apple iCloud. Of course, I don't generally store highly sensitive files in the cloud.
Simplicity. I can set up my file folders so that when I know I will need access to certain types of files away from my office, I save time with decision making or moving the files later when I may need to take a trip or visit a client.

Read full review

Owner

HighRoad AccountingAccounting, 1-10 employees

View all 70 answers on this topic

There were some opensource alternatives but we wanted something with better support which SugarSync offers.
We achieved faster project collaboration with SugarSync.

Read full review

Alan Matson, CCNA:S, MCP

Senior Security Engineer

InsightInformation Technology and Services, 5001-10,000 employees

View all 9 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Apple iCloud Editions & Modules

Edition

50GB	$0.99¹
200GB	$2.99¹
2TB	$9.99¹

Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

SugarSync Editions & Modules

Edition

100 GB	$7.49¹
250 GB	$9.99¹
500 GB	$18.95¹

Per Month

Additional Pricing Details

—

Rating Summary

Apple iCloud

SugarSync

Apple iCloud

SugarSync

Apple iCloud

SugarSync

Apple iCloud

SugarSync

Apple iCloud

SugarSync

Add comparison