What users are saying about
510 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 510 reviews and ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.8 out of 100
Based on 27 reviews and ratings
Feature Set Ratings
- SugarSync ranks higher in 3 feature sets: File Sharing & Management, Cloud Storage Security & Administration, Cloud Storage Platform
File Sharing & Management
8.6
Apple iCloud
86%

9.4
SugarSync
94%
SugarSync ranks higher in 5/7 features
SugarSync ranks higher in 5/7 features
Versioning
8.2
82%
50 Ratings

8.0
80%
6 Ratings
Video files
9.1
91%
70 Ratings

9.0
90%
5 Ratings
Audio files
8.9
89%
67 Ratings

10.0
100%
5 Ratings
Document collaboration
8.5
85%
63 Ratings

10.0
100%
7 Ratings
Access control
7.9
79%
61 Ratings

10.0
100%
8 Ratings
File search
8.6
86%
66 Ratings

9.0
90%
8 Ratings
Device sync
9.0
90%
73 Ratings

10.0
100%
8 Ratings
Cloud Storage Security & Administration
8.2
Apple iCloud
82%

9.7
SugarSync
97%
SugarSync ranks higher in 3/3 features
SugarSync ranks higher in 3/3 features
User and role management
7.9
79%
54 Ratings

10.0
100%
7 Ratings
File organization
8.1
81%
66 Ratings

9.0
90%
8 Ratings
Device management
8.5
85%
67 Ratings

10.0
100%
8 Ratings
Cloud Storage Platform
8.6
Apple iCloud
86%

10.0
SugarSync
100%
SugarSync ranks higher in 3/3 features
SugarSync ranks higher in 3/3 features
Performance
8.8
88%
74 Ratings

10.0
100%
8 Ratings
Reliability
9.1
91%
74 Ratings

10.0
100%
8 Ratings
Storage Reports
7.9
79%
58 Ratings

10.0
100%
6 Ratings
Attribute Ratings
- Apple iCloud is rated higher in 1 area: Likelihood to Renew
- SugarSync is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.6
Apple iCloud
86%
74 Ratings

10.0
SugarSync
100%
10 Ratings
Likelihood to Renew
10.0
Apple iCloud
100%
4 Ratings

9.0
SugarSync
90%
3 Ratings
Usability
9.9
Apple iCloud
99%
21 Ratings

SugarSync
N/A
0 Ratings
Performance
8.2
Apple iCloud
82%
24 Ratings

SugarSync
N/A
0 Ratings
Support Rating
7.5
Apple iCloud
75%
40 Ratings

10.0
SugarSync
100%
2 Ratings
Likelihood to Recommend
Apple iCloud
iCloud is also great to keep access to photos synced across devices. Ex: I can snap a photo at a job site and have access to that photo on my desktop when I return to my office. I can then drop the photo into a document that is stored in iCloud and have instant access to that document on my iPad at a client's office later in the day. Seamless transitions make life much easier.
Finance Director
Navigate BookkeepingFinancial Services, 1-10 employees
SugarSync
When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.

Verified User
Team Lead in Information Technology
Education Management Company, 51-200 employeesPros
Apple iCloud
- Syncing files, appointments, Notes and contacts. If I'm away from home, and set an appointment using my phone, that appointment automatically updates real time to my home laptop and vice-versa.
- It stores files (e.g photos) nicely
- Once it's set up, it's fairly easy to use.
Learning & Organizational Development Manager
My personal lifeFinancial Services, 5001-10,000 employees
SugarSync
- Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
- Works in the background - although this is true for all
- You can share with others - including those who do not use SugarSync
Founder
DeskLodgeFacilities Services, 1-10 employees
Cons
Apple iCloud
- Customization - iCloud is great at the stuff it does well. But it lacks features that some competitors (in Google Drive or Dropbox) do really well. API support for third-party apps is really great for some other people.
- Remote use - Managing or accessing information from iCloud while not on one of your logged-in apple devices can sometimes be an issue. From a work computer for example. It doable, but the experience is much less user-friendly.
- Ability to edit documents on the cloud similar to google docs or some other competitors
IT Consultant
Self-EmployedInformation Technology and Services, 1-10 employees
SugarSync
- Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
CEO (Chief Executive Officer)
AnnAs ByråMarketing and Advertising, 1-10 employees
Pricing Details
Apple iCloud
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0.99 per month
Apple iCloud Editions & Modules
Edition
50GB | $0.991 |
---|---|
200GB | $2.991 |
2TB | $9.991 |
- per month
Additional Pricing Details
—SugarSync
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$7.5 per month
SugarSync Editions & Modules
Edition
100 GB | $7.491 |
---|---|
250 GB | $9.991 |
500 GB | $18.951 |
- per month
Additional Pricing Details
—Likelihood to Renew
Apple iCloud
Apple iCloud 10.0
Based on 4 answers
It's so seamless that I can't imagine another product doing a better job synchronizing all of my devices. I simply do not think about it at all. Everything happens behind the scenes and I'm confident that Apple keeps my data safe and secure. I'm a happy customer as far as this is concerned. I have not had a bad experience with this service.

Verified User
Director in Information Technology
Computer Software Company, 11-50 employeesSugarSync
SugarSync 9.0
Based on 3 answers
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse

Verified User
Professional in Information Technology
Education Management Company, 1-10 employeesUsability
Apple iCloud
Apple iCloud 9.9
Based on 21 answers
While it may be great to use with other Apple products, I find it's an absolutist-style workflow to be debilitating and to lead to many problems. When you sign into the cloud, it completely takes over your device in many ways that you don't notice at first until there is a problem.
Graduate Research Assistant
Western Kentucky UniversityHigher Education, 1001-5000 employees
SugarSync
No score
No answers yet
No answers on this topic
Performance
Apple iCloud
Apple iCloud 8.2
Based on 24 answers
Occasionally, large files that haven't yet been synced require a few minutes to pull down but I've rarely noticed delays. It does a good job of keeping data cached on my local machines while updating them with changes from other machines transparently.
Senior Digital Strategist
LullabotInternet, 51-200 employees
SugarSync
No score
No answers yet
No answers on this topic
Support Rating
Apple iCloud
Apple iCloud 7.5
Based on 40 answers
Apple customer service is fantastic. iCloud is built with Apple in mind and its design is extremely intuitive and user-friendly. Additionally, whenever our team has encountered issues, the speed of Apple support has been more than timely in addressing our issues and solving our request. We have encountered relatively few issues in my time with the platform and this only improves our overall score for those who keep the platform stable.
Customer Account Manager
QuadPrinting, 10,001+ employees
SugarSync
SugarSync 10.0
Based on 2 answers
Customer service is amazing, they are always fast to respond and very helpful.
Owner
All Occasion PhotographyPhotography, 1-10 employees
Alternatives Considered
Apple iCloud
Apple does offer an alternative to Office & the Google Docs family but trusting to use it with both internal and external parties is tough. Google is more universal and easier for 3rd parties to collaborate with. Apple works well for a closed internal group that is native to Apple's ecosystem.Google offers more storage space than Apple

Verified User
Team Lead in Other
Computer Software Company, 11-50 employeesSugarSync
SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
President
Foster Management & Holdings, LLCVenture Capital & Private Equity, 1-10 employees
Return on Investment
Apple iCloud
- If I lose track of my credentials or my continuing education documentation, I could end up not being able to renew my certification. This would lead to a major loss in revenue.
- Time is money and having all of my required documents easily accessible in iCloud saves me time and allows me to work more efficiently.
- My Apple devices were certainly not cheap purchases. iCloud has allowed me to maximize my productivity through synchronizing my work no matter which device I'm working on.

Verified User
Professional in Other
Hospital & Health Care Company, 1001-5000 employeesSugarSync
- There were some opensource alternatives but we wanted something with better support which SugarSync offers.
- We achieved faster project collaboration with SugarSync.
Senior Security Engineer
InsightInformation Technology and Services, 5001-10,000 employees