Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.
$79.99
one-time fee
LogMeIn Resolve
Score 8.9 out of 10
N/A
LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.
$29
per month
Pricing
Apple Remote Desktop
LogMeIn Resolve
Editions & Modules
No answers on this topic
Remote Access
$29
per month
Remote Support Plus
$55
per month
Standard Endpoint Management
$70
per month
Premium Endpoint Management
$78
per month
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Contact Sales
Offerings
Pricing Offerings
Apple Remote Desktop
LogMeIn Resolve
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20%
I would rate this higher if I was confident that Apple is continuing to develop this utility. It has only received minor updates for quite a long time, and is not featured much in any of Apple's online material. It really is a useful utility, but it is starting to show its age and is fraying a bit around the edges in some respects. It could be very useful when integrated with the various MDM solutions (in our case, Jamf Pro) especially when an engineer needs to force something immediately and can't wait for a check-in, and also can't depend on the end user being able to (for instance) do a sudo jamf policy or sudo jamf recon.
LogMeIn Resolve has been useful in supporting users working on-site or remotely, and with the unattended agent, allows for a quick and easy way to start a support session. With the integrated Help Desk system, LogMeIn Resolve allows for a seamless support experience without having to bounce from a ticketing platform to a remote support platform, giving us the ability to reduce ticket sprawl and save time overall.
Allows easy, comprehensive access to Apple products via web-based applet. (It does require customer input and cooperation.)
It allows me to resolve issues remotely, most times within minutes instead of hours, without a physical location visit.
It allows the customer to view my activity, giving them peace of mind that nothing untoward occurs during my interaction. I also use the record feature so all sessions are recorded, especially on rare occasions when there is an issue or question from the session.
I would like to see more included Unix scrips that can be pushed to clients.
Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
The user interface is clunky and difficult to use in terms of CRITICAL functions that lie at the core of any remote access solution.
ctrl + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
And now - in a recent development - SHIFT + key combos are currently terribly implemented and difficult to use - since this is one of the most common keys used in Windows - this presents MASSIVE usability issues that impede my workflow all day every single day.
Things like frequently used key combos and shortcuts should work the same via remote access solutions as they do on a hardware keyboard. Anything else is an annoyance and an impediment to workflow and productivity.
It is a fairly unique tool in the level of integration it has with Apple Desktop products. It definitely needs some engineering attention, and it should be expanded to the iOS arena. It is not perfect, but it is very useful and fills an otherwise fairly empty niche in the support toolkit realm. The built-in screen sharing app in macOS handles the direct screen control or viewing function fairly well, but it does not have all of the other mass control features that Apple Remote Desktop supplies.
I would say yes, we would definitely renew, everyone likes it in the IT dept, and there are more features we have yet to put to use. I am expanding the Windows update / Endpoint features as I get time, and the remote PowerShell console is unbeatable for me at present when facing remote computers that are not letting create a new remote PSSession.
It can be more usable, and if you are not in the Apple ecosystem, most likely you haven't even heard of it. Does it need improvements? Absolutely. Will it get improved? Most likely not. I believe this app is just part of the system app, which is nice to have, but any user will most likely choose some other option from the available apps.
We were able to get up and running quickly after our initial implementation, and the monthly feature update webinars are a great way to keep up with new features and how we can use them to our benefit. We can also request features we would like to see in the future, and can vote on other users’ submittals.
Usually available without a problem, although sometimes calls get dropped or users sit in empty meeting rooms while waiting for an admin to arrive, while the call is actually going on.
If you are connected to someone with proper bandwidth, there are no issues at all. With all things, if you connect to someone with dial-up (yes, it still exists), the performance is terrible.
Ive used their tech support a handful of times, and each time they have been able to help me sort out any hiccups or kinks that arise. They have a resourceful knowledge base, and have experts available for training and troubleshooting. I often recommend them to my other coworkers and colleagues because of the ease of use and security
GoToAssist SeeIt was very easy to implement. As long as your techs have a basic understanding of most remote support tools they will be able to understand this product easily.
I would feel much more comfortable having one of these alternative solutions as our Remote Desktop management tools. Each has their drawbacks and expenses associated with them, but we simply have too large of a deployment to not be considering alternatives. If it is the only solution you can afford, it is OK to start here. I could see where this would have a return on investment, but it is really only suitable for a very small and localized scale. If employees are at all mobile, the duct taping of products necessary (VPN, distribution points, script repositories) would be very cumbersome.
Go to offer all-in-one functionalities without compromising organizational security and policy. Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Like web meetings, conversational ticketing, etc., other software does not offer the combination of all, like video calls.
Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into workstations, but with camera share we can utilize end user and customer phones to visually see physical setups to troubleshoot some situations on the fly.
Unattended support now requires the agent to enter in a signature key as an extra layer of security before accessing a device, which further improves the safety of all devices registered for unattended.
