ArcGIS vs. Salesforce Spiff

I'm very grateful to be able to use it, and I have a master's degree with a focus in Geospatial Analysis. There can be a bit of a learning curve, and I try to build user-friendly ways for volunteers to see & collect data. Meanwhile, if a colleague is less confident with building such a system, it may be more difficult for them to implement.

Incentivized

Spiff can serve well organizations that regularly pay OTE and performance-based incentives as it takes away the pain for users to track their OTE pay. It is also very convenient to access past reports for comparison or whatever purpose you may need it for. The build-in ticketing system also allows users to easily raise inquiries and for admins to have a single inbox for inquiries that they need to address.

Incentivized

• Enterprise GIS - multi-user, multi-versioned geodatabase access through a host of apps and web tools really help people stay connected to data.
• Cartography - fantastic control and customization available with the ability to automate workflows.
• Training - tons of training videos, seminars, and other learning materials are easily accessed. The help documentation is superb.
• Ability to manage an organization through dashboards is extremely helpful.

Incentivized

• It syncs with your internal systems to show how much you have sold during the current period.
• It tells you how much you should expect to get paid based on your sales.
• It keeps track of how you have performed over the course of the year and tells you when you are in accellerators.
• It also details your organizations sales rules and payout rules so that you just have one place to go for all questions commission related.

Incentivized

• There is a steep learning curve for ArcGIS users.
• It takes a lot of computing power for ArcGIS, as it can't be installed on every computer.
• At times, tools can be outdated and there are many similar competitors making more web-based tools that can replace ArcGIS.

Incentivized

• Although reporting has been improved, it's an area that I feel could use more development (which they are doing).
• Exports are good but to make them great, being able to customize the formatting and data that shows and which data doesn't show would be a great improvement.
• The backend can be somewhat confusing with statements and obligations and which should be used when and so on, just as one example. With that being said they are very willing to teach and also just do the updates for you if needed, but if it was a little more intuitive without that help would make it better.

Incentivized

Simply because the program deserves it. It seems to me that it is a fundamental tool for the storage, analysis, and interpretation of medium and large-scale phenomena, unmanageable with traditional engineering software. Its versatility in the handling of the different "layers" with which the data is handled and interpolation tools, make this software a powerful ally both for companies and for the educational part of the universities.

I enjoy using it and it is easy to see where you stand, the issue is still no live tracking, or at the very least, twice daily updates. You have the update in the morning, but I would like to see where I stand at the end of the day as well

Incentivized

Once set up, the tools are extremely easy to use. I had a staff member develop a tool for field data collection, that included an external and internal dashboards to monitor progress in days. The field workers that collected the data, barely knew how to use a computer, and within minutes they could use the application that was configured for them.

Incentivized

Overall, the use cases of Spiff have been helping us to address important problems when it comes to commission calculation: (1) Accuracy of the commission calculation, (2) Transparency over how the commission is calculated, (3) Automation of commission calculation, which in turn saves us significant amount of time and energy and allow us to focus more on more important tasks

Incentivized

In all my time using Spiff, I only recall it being unoperational (outside the times when there is scheduled maintence. During those times, Spiff does a good job at communicating when their services will be offline and why). The times when I do get a small error, 9 times out a 10 a simple refresh of the browser will fix the issue.

Incentivized

Pages load quickly, dashboards update numerous times throughout the day, and the integrations are seamless and operate without a hitch. On occasion, commissions will be delayed in calculating corrctly by a day or so, but that is quite rare. I don't find that delay to be a huge hinderance anyways.

Incentivized

Unlike other platforms (ex: EMSI), there is no "help desk" new users can easily call into for troubleshooting or errors, and so you have to spend LOTS of time trying workarounds. This is also because the help center blog posts are usually pretty confusing, and many times do not include images or videos to help you along. Any such changes would be immensely useful!

I needed my account to be set up and there seemed to be some technical issues with onboarding and a customer service rep made herself immediately available to liaison with our IT department to get me up and running. I did not expect them to tend to our request with such urgency.

The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.

Incentivized

I wasnt invovled but I heard it went smoothly!

Incentivized

My students love the "drop" feature in Google Maps, but besides that it truly doesn't compare. I love that you can add, delete, or change layers to this map to better understand its larger affect. There are many more ways to manipulate maps on ArcGIS than on Google Maps. I can also add personal details and information if I want to create a specific map, something that I am unable to do with Google

Incentivized

It is a night and day difference between Sheets and Excel. The fact that it is integrated with Salesforce and calculates commission as you close deals make it super transparent and efficient when it comes to tracking your performance and commission. Spiff takes the manual work out of the equation. Reduces human error and increases collaboration.

Incentivized

We have a fairly large Enterprise sales team (200+ people and growing). Back when I first started at my organization this number was actually around 100 people. We've doubled in size since then and we have had zero problems adding these additional users.

Incentivized

• ArcGIS saves us countless hours of manual paperwork by allowing us to conduct inspections in the field.
• Due to the high upfront costs, the ROI will definitely take longer than other competing products
• The PDF export feature allows us to share our maps with the public while maintaining control of the data associated with the map.

Incentivized

• increased transparency, allows me to share with my boss where i am at, i dont have to create a separate document tracking this information myself
• Reassurance on payout and accuracy, i know what is in Salesforce Spiff is already approved and directly translates to the payout of my goals
• reduction in errors and improved/less communication with the finance team for payouts. no other conversation needs to happen

Incentivized