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Wise words from a Sales Ops Lead in a Small Company
July 21, 2021

Wise words from a Sales Ops Lead in a Small Company

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiff

Spiff is only being used by our sales team. We have it integrated with our CRM, Salesforce. It pulls fields from Salesforce and populated the commissions/bonuses underneath specific users. The users are pulled from Salesforce by pulling the USER IDs.

  • Account managers are very good at responding back to you.
  • They work with you to find a solution to the problem you are facing.
  • The user interface is exceptionally well done
  • The integration with Salesforce is a little complex. I wish there were things we could do on our end to fix issues.
  • The pricing is a little to much for a smaller business
  • I wish there were more ways to categorize commissions.
  • Exporting data could be done in a neater way. The exported file is a little awkward.
  • There's been a few issues with integration with our Salesforce instance

Do you think Spiff delivers good value for the price?

No

Are you happy with Spiff's feature set?

Yes

Did Spiff live up to sales and marketing promises?

Yes

Did implementation of Spiff go as expected?

Yes

Would you buy Spiff again?

No

I think it should be evaluated for any companies that are looking for an easy way to set up commissions. The pricing is decent, but the customer service is fantastic. I only know about its integration with Salesforce, but I imagine it can integrate with almost every CRM as it pulls from fields and has custom formulas on the backend to reference those fields.

Spiff Feature Ratings

Sales ICM
6.3
Sales compensation plan creation
7
Complex sales crediting
3
Sales compensation process automation
8
Incentive auditing/regulation compliance
6
Incentive modeling
6
Agile incentive strategy
8
ICM mobile visibility
6

Spiff Training

  • Online training
The training was conducted by our Spiff Account Manager and they would even create recorded videos we could send to the sales team so when they log in, they would understand how to use Spiff. Account managers at Spiff are a huge reason why I like that company.