Spiff Review
August 30, 2023

Spiff Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spiff

We use Spiff to automate commissions and at the same time provide visibility to the users of their commission calculation. The product solves a variety of main problems: (1) Accuracy of the commission calculation, (2) Speed of the commission calculation, (3) Visibility of the commission calculation process. In addition, the use case extends to document managements related to commissions.

Pros

  • Automating commission calculation with well-guided formulas and instructions
  • Reporting commission calculations as well as providing visibility to the users on how their commissions were calculated
  • Ability to modify commission metrics / reports

Cons

  • Functionality for document senders to see how the document looks like after sending a document
  • Functionality to download data from designer section
  • Functionality to present YTD commission data on the front end for users
  • Save significant amount of time for calculating commissions
  • Provide transparency on how the commission was calculated and enable users to raise ticket if any error or discrepancy is spotted
  • Provide visibility on the sales rep's important metrics (quota achievement and commission achievement)
Overall, the use cases of Spiff have been helping us to address important problems when it comes to commission calculation: (1) Accuracy of the commission calculation, (2) Transparency over how the commission is calculated, (3) Automation of commission calculation, which in turn saves us significant amount of time and energy and allow us to focus more on more important tasks
I personally feel that with the visibility into how commission calculations are made and that calculates are made accurately, helps me provide trusts with our sales reps and save both of our times. With the transparency over the calculation, there is control and 'check and balances' to the commission balances.
None

Do you think Salesforce Spiff delivers good value for the price?

Yes

Are you happy with Salesforce Spiff's feature set?

Yes

Did Salesforce Spiff live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Spiff go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Spiff again?

Yes

Spiff is well suited for a company that has complex commission structure (e.g tier-based + extra kickers) and that is growing. The reason is because its functionalities allow us to create logic or formulas that are quite flexible and able to accommodate any change in the commission calculations and enable admins to filter the data with sets of logic that Spiff feeds from without having to change the data in the original source.

Salesforce Spiff Feature Ratings

Sales ICM
8.4
Sales compensation plan creation
8
Complex sales crediting
9
Sales compensation process automation
9
Incentive auditing/regulation compliance
8
Sales compensation dashboards & forecasting
7
Incentive modeling
8
Agile incentive strategy
9
ICM mobile visibility
9

Comments

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