Arcoro HR vs. BrightHR

From sales to implementation, the process was a little oversold. We didn't know the right questions to ask - had we known what to ask, it would have been easier to embrace from the beginning. Once the training begins, it's comfortable with the tools and team. Our Project Manager had changed throughout the implementation process, but we didn't miss a beat. Arcoro takes care of us, and I would recommend them as a Sage partner.

Incentivized

I feel Bright HR is well suited to most small/medium sized businesses where they have a 'straight' forward resource set up. For larger businesses or for complex businesses similar to ourselves, where we operate 24 hours per day, rotational shift patterns, ambulatory staff, locums etc...we have to 'fudge' the way we use the information sometimes to make it work for us.

Incentivized

• Open Enrollment - this is an AWESOME feature. We have over 900 employees and we wouldn't dream of doing this by hand again! Everything legible and every required field filled out.
• Electronic feeds to the insurance carriers/benefit vendors - this is seamless and we have more issues with the vendors than with Arcoro HR!
• ACA reporting is something that they handle and it is one less headache that we have to deal with!
• Applicant tracking that flows into onboarding then into the benefits module!

Incentivized

• BLIP is working very well. Staff find it easy to use and the geo-fencing that can be set up is very useful.
• Reporting, in particular reporting of Absence. We run this monthly and the information we can download is flexible and useful.
• Sick analysis - helps in controlling absence.
• Holiday planning and authorization is very helpful and details including date booked helps manage requests.

Incentivized

• Since we started using the HUB, I have things listed as jobsites that are not jobsites on Exaktime, I'd like them removed such as DO NOT SYNC, JBLMANG, JENSEN, 1 HOME OFFICE, 2 DM OFFICE I guess they are called "locations" but every once in a while one of our guys will clock into one of them by mistake.
• When submitting a ticket, quicker response time would be appreciated. Arbaz is quick to respond but the tickets are not responded to very quickly. I think Arcoro HR is a great product but response time is important! Especially when you have a lot of employees counting on a paycheck every Friday.

Incentivized

• Notifications for requests should be optional based on individual employees. For example an admin won’t necessarily want every staff members leave requests by email and push notification. The settings only currently allow for notifications for everyone or no one. Being assigned as a manager may not allow data viewing required of wider staff.
• Toil should automatically be accrued into a balance if the employees clocked in time amounts to more than the target hours. It shouldn’t have to be calculated and requested.
• When reviewing hours worked for the week, the history calculation should take into account approved leave and sickness etc. I have a staff members target of 37 hours, but if their hours show 29 hours worked then I have to work out why they worked less. It should account for this if the absence is approved.

It is easer to keep someing going then change things out. Our employees have taken 6 months to learn this one, I do not want to reinvent the wheel. Just this week I have seen inprovment as they now know they do not get paid if they do not clock in and back out every day.

Incentivized

It's not entirely my decision - we are members of a 'community' of veterinary practices who have signed up to the contract with pensinusla and have bright hr as part of that contract however, I am usually involved in the tender process as I am one of the biggest users of both bright hr and the services from peninsula

Incentivized

Very user friendly. Nothing's perfect but ExakTime is pretty close! Employees are diligent about clocking in and out in order to get paid! I love that we can customize reports to get exactly the info that we need. It's also very helpful to provide documentation of hours worked for our customers.

Incentivized

Onboarding took too long due to our unique working ways however the support team tried their hardest to make it work (still ongoing) In particular Leyla S. who has been our point of contact, she has ensured our issues are addressed and always follows up.

No problems.

Incentivized

Pages do not load quickly. It's difficult to build custom reports. Again, you need to HR people develop your system and make is user friendly.

Incentivized

I have not had to use support other then as we got started
and had a few hick ups but they were great.
They answered all our questions even if some of them were no the program
does not do that. I guess the best support is one that is not needed because
the product works great and does its job right

Incentivized

The team are proactive, having an advocacy team is just amazing and a great way to really understand their product roadmap and have input into useful features or feedback

Incentivized

We did not do any in person training

Incentivized

The training is provided well and recorded. Sometimes it was too fast to grasp, but the recordings make it easier to review at a later date.

Incentivized

Gave a notice to all
employees to come to work 15 min early on the day planned to implement the
program. I had Spanish and English signs
on how to down load the program and log in I showed them ALL how to log in and
out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch
breaks were mandatory for all employees
at least 30 min per day. This ensures
safety on the roofs. We had a few people
who did not have passwords to the app store and we had a few problems with
android phones but most of them were on their way quickly. Most not happy about the change but I hope
they see the benefit of it now.

Incentivized

it was fairly easy to do but timely as i had to enter everything from scratch - i didn't at the time realise how important it was to set up the variable or fixed working pattern correctly given future changes as this is very tricky once it has been set up and i wished i had been aware that sometimes you can't make future changes without deleting the whole profile and starting again

Incentivized

We still use Sage, and ExakTime is compatible with it, which is why we went with ExakTime. So technically we use both at this time. ExakTime is a great pairing with Sage since Sage does not have any applications that let employees clock in and out. So we use ExakTime for that and then transfer the information to Sage for the reporting and issuing of deposits/checks, etc.

Incentivized

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.

Incentivized

I think it is priced a little high, but no time to look for other options at this time.

Incentivized

We can't seem to get the simple things fixed. I wouldn't trust it.

Incentivized

• Payroll Accuracy - Hours used to be manually calculated here. Depending on the person it was almost never accurate resulting in employees being under paid or the company losing money.
• Time - To calculate 30+ employees hours, including overtime was a nightmare and took an entire day. I now do minor changes day of payroll to fix up things and ask questions and I am no more than 20 minutes. That is a huge time and money saver.

Incentivized

• Able to reduce one member of staff in personnel from 5 days to 3 days.
• Able to reduce time spent by payroll on holiday records significantly and improve accuracy significantly.
• Able to improve control of sick absence and improve record keeping.
• BLIP meant we did not need to buy expensive attendance software.
• Looking at possible use of payroll and other aspects of Bright HR not used at present.

Incentivized