TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Asodesk

    Score8.7 out of 10
    N/AAsodesk is a platform for organic traffic monitoring, management and analysis, from the compnay of the same name in Moscow, designed to help mobile developers to increase organic traffic. Asodesk focus in keywords rankings tracking and analytics. The tool offers an app reviews service with Slack integration. Asodesk has 3 paid plans that goes from 100 to 1000 tracked keywords and 5 to 50 tracked apps.

    $41.60

    per month annual subscription

    Fullstory

    Score8.9 out of 10
    N/AFullstory’s behavioral data platform helps technology leaders make better, more informed decisions by injecting digital behavioral data into their analytics stack. The technology's behavioral data transforms digital visit into actionable insights.N/A

    Smartlook

    Score8.8 out of 10
    Small Businesses (1-50 employees)
    Smartlook is an analytics solution tool for websites, iOS/Android apps, and various app frameworks, that answers the "whys" behind users' actions. It helps users understand precisely how customers interact with website and app — watch recordings, create heatmaps, use automatic tracked events, and build conversion funnels. Data is seen on one central dashboard, which enables sharing and collaborating with colleagues. This is to support clear, data-driven decision-making for product managers,…

    $55

    per month 5000 sessions

    Pricing
    AsodeskFullstorySmartlook
    Editions & Modules
    Startup ASO
    $41.60
    per month annual subscription
    Pro ASO
    $92.60
    per month annual subscription
    Business ASO
    $254.10
    per month annual subscription
    Business
    Contact Sales
    Enterprise
    Contact Sales
    Pro
    $55
    per month 5000 sessions
    Free
    Free forever
    per month 3000 sessions
    Enterprise
    Custom pricing
    Offerings
    Pricing Offerings
    AsodeskFullstorySmartlook
    Free Trial
    YesYesYes
    Free/Freemium Version
    YesYesYes
    Premium Consulting/Integration Services
    NoYesYes
    Entry-level Setup FeeNo setup feeOptionalOptional
    Additional DetailsAll Smartlook packages support both web and mobile app platforms.
    More Pricing Information
    Community Pulse
    AsodeskFullstorySmartlook
    Considered Multiple Products
    Asodesk, Inc
    No answer on this topic
    Fullstory
    Chose Fullstory
    We evaluated several tools when it came to selecting Session Replay and it came down to FullStory and Smartlook. Overall, we found the interface on FullStory to be cleaner and more intuitive and we received input from engineering and support teams that the sessions were easier …
    Incentivized
    Smartlook
    Chose Smartlook
    FullStory is more complex, detailed, better-looking and way more expensive. Therefore I think it makes sense to start with Smartlook at least. FullStory also has yearly plans which is really annoying. Hotjar doesn't have browser error logging which is a huge disadvantage for …
    Incentivized
    Chose Smartlook
    Like I mentioned, Smartlook is younger than FullStory and it seems like they're trying to improve. The dashboards are lacking. I wish I had more control over what I see there instead of the standard. We use the API to determine customer name and company and I'd like to see some …
    Incentivized
    Chose Smartlook
    Smartlook gave us better data with faster set-up, smaller learning curve, and for far less expensive compared to FullStory and other tools we evaluated. Because we manage several sites but are a small shop, it is really important to us that our analytics tools are easy to set …
    Incentivized
    Chose Smartlook
    I used FullStory for the past 4 years and I loved it, but I never really used all the functionalities it offers because the price is insane high for the type of company I worked for. With Smartlook I feel I have access to more functionalities with a much better deal.
    Incentivized
    Chose Smartlook
    None of the other session recording apps offer support for native Android or iOS apps.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    66 Answers
    98%
    Would buy again
    113 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    46 Answers
    98%
    Delivers good value for the price
    101 Answers
    Happy with the feature set
    No answers on this topic
    99%
    Happy with the feature set
    68 Answers
    99%
    Happy with the feature set
    114 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    39 Answers
    97%
    Lived up to sales and marketing promises
    94 Answers
    Implementation went as expected
    No answers on this topic
    98%
    Implementation went as expected
    41 Answers
    95%
    Implementation went as expected
    104 Answers
    Features
    AsodeskFullstorySmartlook
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Asodesk and Fullstory and Smartlook
    Feature
    Asodesk
    -
    Ratings
    Fullstory
    6.2
    19 Ratings
    26% below category average
    Smartlook
    -
    Ratings
    Responsive Design for Web Access00 Ratings7.917 Ratings00 Ratings
    Mobile Application00 Ratings7.910 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings7.913 Ratings00 Ratings
    Mobile App Analytics00 Ratings6.412 Ratings00 Ratings
    Results and Analysis
    Comparison of Results and Analysis features of Asodesk and Fullstory and Smartlook
    Feature
    Asodesk
    -
    Ratings
    Fullstory
    9.2
    49 Ratings
    2% below category average
    Smartlook
    -
    Ratings
    Heatmap tool00 Ratings9.937 Ratings00 Ratings
    Click analytics00 Ratings9.044 Ratings00 Ratings
    Scroll maps00 Ratings9.033 Ratings00 Ratings
    Form fill analysis00 Ratings9.026 Ratings00 Ratings
    Conversion tracking00 Ratings9.928 Ratings00 Ratings
    Goal tracking00 Ratings7.923 Ratings00 Ratings
    Funnel Analysis00 Ratings8.034 Ratings00 Ratings
    Session Recording and Replay00 Ratings10.048 Ratings00 Ratings
    User Segmentation00 Ratings10.043 Ratings00 Ratings
    Best Alternatives
    AsodeskFullstorySmartlook
    Small Businesses
    Firebase Crashlytics
    Score9.7 out of 10
    No answers on this topic
    Crazy Egg
    Score7.9 out of 10
    Medium-sized Companies
    Firebase Crashlytics
    Score9.7 out of 10
    Contentsquare
    Score7.5 out of 10
    Crazy Egg
    Score7.9 out of 10
    Enterprises
    Flurry Analytics (discontinued)
    Score9 out of 10
    Glassbox
    Score6.3 out of 10
    Crazy Egg
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    AsodeskFullstorySmartlook
    Likelihood to Recommend
    9.0
    (1 ratings)
    10.0
    (72 ratings)
    9.0
    (141 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.7
    (9 ratings)
    8.9
    (4 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    10.0
    (75 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.3
    (61 ratings)
    10.0
    (107 ratings)
    Implementation Rating
    -
    (0 ratings)
    7.5
    (56 ratings)
    7.3
    (1 ratings)
    Configurability
    -
    (0 ratings)
    7.0
    (1 ratings)
    8.2
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (1 ratings)
    9.1
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)
    8.2
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.0
    (1 ratings)
    9.1
    (1 ratings)
    User Testimonials
    AsodeskFullstorySmartlook
    Likelihood to Recommend
    Asodesk, Inc
    A one-stop-shop for your optimization and visibility when running a mobile business online; Asodesk can be great for finding many keywords and helping to shape the strategy going forward. The data provided is paramount for shaping future business planning and allows hands-on changes to be made as and when required
    Incentivized
    Read full review
    Fullstory
    It was extremely useful in identifying places in our product where things weren't functioning, or where it looked like action was available to the end user but in reality, it was not and therefore caused lots of confusion. It doesn't help as much in other scenarios to see what catches a user's Eye or where they go if they leave our application as well as an actual in-person interview would help with eye-tracking software.
    Incentivized
    Read full review
    Smartlook
    Smartlook is best for screen recordings. Especially when you are running MVPs. However, its pricing is very high. If your daily visitors are too much then either you will have to lose many of your recordings or you will have to pay too much money.
    Incentivized
    Read full review
    Pros
    Asodesk, Inc
    • Competitor analysis overview
    • Clear user interface
    • Supportive team
    Incentivized
    Read full review
    Fullstory
    • Tracks users' online experiences from start to finish.
    • Makes it easy to share a customer's experiences with the rest of my team.
    • Allows me to use different methods to find evidence of a customer's experience.
    • Shows page insights via segmentation that help me know where to improve my site.
    • Tracks error clicks and dead clicks for quick insights into site improvements.
    • Integrates with HelpScout for easy access to customer problem-solving.
    Incentivized
    Read full review
    Smartlook
    • Funnels are both easy to configure yet comprehensive enough to detect complicated customer journeys.
    • Real-time recording provides exceptional insights to our design & engineering teams.
    • Session recording is surprisingly lightweight and seems to cause no substantial performance degradation for our customers.
    Incentivized
    Read full review
    Cons
    Asodesk, Inc
    • Speed of collating data
    • Increased requests for user feedback
    • Limited usage in less languages
    Incentivized
    Read full review
    Fullstory
    • The ramp-up time to learn the entire product can take a little while. There are just so many absolutely wonderful tools and different ways to look at the same type of information that it can take a new user a few weeks to understand and then more time to master. However, FullStory has a ton of training resources to help with that! A lot of my own teammates have taught themselves FullStory through those training resources.
    • The UX of the product is totally wonderful, but there are tiny things that make getting to certain parts of the product slightly more challenging (like clicking into a modal in a modal). Sometimes buttons or links are placed out of my field of view, but those are minor things I notice because I work in UX.
    Incentivized
    Read full review
    Smartlook
    • I feel nickel and dimed with the events and funnels.
    • We came from sessions being 30 mins of inactivity and now it's 5-10 mins. Session count has gone up significantly which we weren't prepared for.
    • Recording playback isn't as clean and maneuverable like FullStory.
    Incentivized
    Read full review
    Likelihood to Renew
    Asodesk, Inc
    No answers on this topic
    Fullstory
    It's been a phenomenal tool for us; every department that uses it has found something new and unexpected that it can do that they're really excited about. Even if we *only* used it for bug triage, it would be worth our time and money. The fact that we can use it for so many other things as well--gauging how customers interact and use our site, identifying UI problems, etc.--is above and beyond
    Incentivized
    Read full review
    Smartlook
    As my ratings show, I have been absolutely delighted with Smartlook in terms of usability, cost, support, and its benefit to our organization. I have given it such high ratings because I think it has really benefitted our organization and I think it could do the same for other companies too.
    Incentivized
    Read full review
    Usability
    Asodesk, Inc
    No answers on this topic
    Fullstory
    Because everything seems to be easy to find and it doesn't take long at all to learn how to use the product
    Incentivized
    Read full review
    Smartlook
    Every page, the tool setup pages and dashboards are built very well, the site structure is perfectly designed and intuitive to use. All functions are well documented and the help sections are really everywhere, you don't have to search for answers, as they are just popped up or max. a click away for your service.
    Incentivized
    Read full review
    Reliability and Availability
    Asodesk, Inc
    No answers on this topic
    Fullstory
    We've never had issues with availability
    Incentivized
    Read full review
    Smartlook
    No answers on this topic
    Performance
    Asodesk, Inc
    No answers on this topic
    Fullstory
    It seems the performance is really good and always loads quickly
    Incentivized
    Read full review
    Smartlook
    No answers on this topic
    Support Rating
    Asodesk, Inc
    No answers on this topic
    Fullstory
    They have been overall pretty responsive and proactive. The tool is pretty straightforward to use. Most of the questions we have had to work with them on our how to use new features or adjust our integration to ensure we are gathering all the data from all of our tools.
    Incentivized
    Read full review
    Smartlook
    Sofia P. is being our point of contact with the issues we faced. I was unsure about how to explain to her what was going on with the recording numbers (the recording has stopped before we were expecting to), but she readily understood and came with a solution for us in the same day. The problem was blocking our developer to test the integration, so it was great to have support so fast that he could continue his work.
    Incentivized
    Read full review
    Implementation Rating
    Asodesk, Inc
    No answers on this topic
    Fullstory
    To successfully implement FullStory, it is important to plan your implementation carefully by defining your goals and user segments. You should also use tags and filters to analyze your user data, train your team to use FullStory effectively, and use FullStory in conjunction with other analytics tools to get a more complete picture of your user's behavior. By following these tips, you can gain valuable insights into your users' behavior and experiences, and use this information to improve your website or application.
    Incentivized
    Read full review
    Smartlook
    No answers on this topic
    Alternatives Considered
    Asodesk, Inc
    I have only just started using Amplitude Analytics however Asodesk so far edges it, this is in so small part due to the user interface and responsiveness of the team there. The only area where I can see Asodesk falling down is its speed when running certain instances, so it is definitely one that I can recommend against others, despite my limited experience
    Incentivized
    Read full review
    Fullstory
    Smartlook is software that records users on a website
    and mobile app. Finding useful information within thousands of recordings is
    made quick and easy with features that help you accomplish this. I have chosen FullStory because it is easier to use and has more advanced features compared to Smartlook.
    Incentivized
    Read full review
    Smartlook
    It has been a year between the time when I last used Hotjar and first started using Smartlook. I would say both tools are more or less equal when it comes to features, the only 2 differences I can think of are - price and customer support. Smartlook is cheaper and has superior customer services. You have the feeling when interacting with them that they genuinely care.
    Incentivized
    Read full review
    Scalability
    Asodesk, Inc
    No answers on this topic
    Fullstory
    Full story was easy to scale with the growth of our teams and organisation
    Incentivized
    Read full review
    Smartlook
    No answers on this topic
    Return on Investment
    Asodesk, Inc
    • Rankings have improved ten fold
    • Market visibility has increased a great deal
    • Ability to react to changing market has improved in a real way, fast
    Incentivized
    Read full review
    Fullstory
    • Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own
    • Observing customers use new features and understanding why a new feature may be performing better or worse than expected
    Incentivized
    Read full review
    Smartlook
    • Smartlook is used by different individuals from different organizations to have insights into different parts of products. It is used as the sole developer of our website as well as marketing campaigns.
    • Smartlook has an amazing feature which is tracking the activities of return users.
    • It gives reliable and efficient services.
    Incentivized
    Read full review
    ScreenShots

    Asodesk Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    Fullstory Screenshots

    Screenshot of AI-generated Summaries used to Take Action More QuicklyScreenshot of a Visualization of Behavioral Data with Custom DashboardsScreenshot of Ready-made for AI Behavioral Data Straight to the organization's Data EcosystemScreenshot of Fullstory's Session Replay, Combined with Dev ToolsScreenshot of Mobile App Behavioral Data

    Smartlook Screenshots

    Screenshot of HeatmapsScreenshot of RecordingsScreenshot of DashboardsScreenshot of EventsScreenshot of FunnelsScreenshot of Analytics for websites & mobile apps