What users are saying about
13 Ratings
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Score 5.3 out of 100
16 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

AT&T Office@Hand

[I believe] if you do not want to get your phone calls. If you do not want to get your voice mails. If you want to spend hours on the phone or on email trying to get issues resolved that seldom get resolved for as long as you have the service, then this is the company for you. And if you want all of your employees complaining to you that their phones do not work, and you want to lose money due to missing phone calls (lost business, etc) sign up at Office at Hand, [I think] they will not disappoint you in the things listed above.
mark strunk | TrustRadius Reviewer

Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.
Scott Scanlon | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

AT&T Office@Hand
8.7
Nextiva Business Phone Service
High quality audio
AT&T Office@Hand
8.0
Nextiva Business Phone Service
High quality video
AT&T Office@Hand
8.0
Nextiva Business Phone Service
Low bandwidth requirements
AT&T Office@Hand
10.0
Nextiva Business Phone Service
Mobile support
AT&T Office@Hand
9.0
Nextiva Business Phone Service

Screen Sharing

AT&T Office@Hand
9.5
Nextiva Business Phone Service
Desktop sharing
AT&T Office@Hand
10.0
Nextiva Business Phone Service
Whiteboards
AT&T Office@Hand
9.0
Nextiva Business Phone Service

Online Meetings / Events

AT&T Office@Hand
9.6
Nextiva Business Phone Service
Calendar integration
AT&T Office@Hand
10.0
Nextiva Business Phone Service
Meeting initiation
AT&T Office@Hand
9.0
Nextiva Business Phone Service
Integrates with social media
AT&T Office@Hand
10.0
Nextiva Business Phone Service
Record meetings / events
AT&T Office@Hand
9.0
Nextiva Business Phone Service
Slideshows
AT&T Office@Hand
10.0
Nextiva Business Phone Service

Online Events Collaboration

AT&T Office@Hand
9.3
Nextiva Business Phone Service
Live chat
AT&T Office@Hand
9.0
Nextiva Business Phone Service
Audience polling
AT&T Office@Hand
10.0
Nextiva Business Phone Service
Q&A
AT&T Office@Hand
9.0
Nextiva Business Phone Service

Online Events Security

AT&T Office@Hand
9.7
Nextiva Business Phone Service
User authentication
AT&T Office@Hand
10.0
Nextiva Business Phone Service
Participant roles & permissions
AT&T Office@Hand
9.0
Nextiva Business Phone Service
Confidential attendee list
AT&T Office@Hand
10.0
Nextiva Business Phone Service

Cloud PBX

AT&T Office@Hand
Nextiva Business Phone Service
8.2
Hosted PBX
AT&T Office@Hand
Nextiva Business Phone Service
8.1
Multi-level Interactive Voice Response (IVR)
AT&T Office@Hand
Nextiva Business Phone Service
8.8
User templates
AT&T Office@Hand
Nextiva Business Phone Service
7.4
Call reports
AT&T Office@Hand
Nextiva Business Phone Service
8.8
Directory of employee names
AT&T Office@Hand
Nextiva Business Phone Service
7.7

Call Management

AT&T Office@Hand
Nextiva Business Phone Service
8.2
Answering rules
AT&T Office@Hand
Nextiva Business Phone Service
8.2
Call recording
AT&T Office@Hand
Nextiva Business Phone Service
9.1
Call park
AT&T Office@Hand
Nextiva Business Phone Service
7.9
Call screening
AT&T Office@Hand
Nextiva Business Phone Service
8.2
Message alerts
AT&T Office@Hand
Nextiva Business Phone Service
7.6

VoIP system collaboration

AT&T Office@Hand
Nextiva Business Phone Service
7.5
Video conferencing
AT&T Office@Hand
Nextiva Business Phone Service
7.1
Audio conferencing
AT&T Office@Hand
Nextiva Business Phone Service
7.6
Video screen sharing
AT&T Office@Hand
Nextiva Business Phone Service
7.6
Instant messaging
AT&T Office@Hand
Nextiva Business Phone Service
7.6

Mobile apps

AT&T Office@Hand
Nextiva Business Phone Service
7.4
Mobile app for iOS
AT&T Office@Hand
Nextiva Business Phone Service
8.2
Mobile app for Android
AT&T Office@Hand
Nextiva Business Phone Service
6.6

Pros

AT&T Office@Hand

  • It can handle multiple simultaneous voices very efficiently.
  • Access across multiple devices seamlessly.
  • The voice clarity is not compromised at all.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

AT&T Office@Hand

  • It can include the video facility as well making it a wholesome experience for users.
  • It sometimes malfunctions when the limited number of participants exceed.
  • Early logins create an unwanted advantage to some participants. It should not be.
Anonymous | TrustRadius Reviewer

Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Support Rating

AT&T Office@Hand

No score
No answers yet
No answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Alternatives Considered

AT&T Office@Hand

Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
mark strunk | TrustRadius Reviewer

Nextiva Business Phone Service

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen | TrustRadius Reviewer

Return on Investment

AT&T Office@Hand

  • There has been not one positive thing I can say about Office at Hand.
  • [I feel] they have been nothing but an issue.
  • My assigned customer service rep [seems to be] lacking if follow-up, follow through, knowledge of the product, and just seems to not care.
  • When I get his boss, I usually get some resolution, but only some, and then I pushed by her back to him.
  • Believe nothing they say and carve out hours to deal with them on the phone or by email.
mark strunk | TrustRadius Reviewer

Nextiva Business Phone Service

  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
Scott Scanlon | TrustRadius Reviewer

Pricing Details

AT&T Office@Hand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AT&T Office@Hand Editions & Modules

Additional Pricing Details

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AT&T Office@Hand
5.0
Nextiva Business Phone Service
8.6

Likelihood to Renew

AT&T Office@Hand
Nextiva Business Phone Service
6.0

Usability

AT&T Office@Hand
Nextiva Business Phone Service
8.0

Support Rating

AT&T Office@Hand
Nextiva Business Phone Service
8.7

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