What users are saying about
13 Ratings
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Score 2.7 out of 100
65 Ratings
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Score 6 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.0

    AT&T Office@Hand

    60%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    AT&T Office@Hand ranks higher in 1/1 features

    High quality audio

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Vonage Business Communications is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.0

    AT&T Office@Hand

    10%
    2 Ratings
    4.1

    Vonage Business Communications

    41%
    22 Ratings

    Likelihood to Renew

    AT&T Office@Hand

    N/A
    0 Ratings
    10.0

    Vonage Business Communications

    100%
    1 Rating

    Usability

    AT&T Office@Hand

    N/A
    0 Ratings
    7.5

    Vonage Business Communications

    75%
    2 Ratings

    Support Rating

    AT&T Office@Hand

    N/A
    0 Ratings
    8.5

    Vonage Business Communications

    85%
    20 Ratings

    Likelihood to Recommend

    AT&T Office@Hand

    If I could rate AT&T Office at Hand less than zero I would. Billing is a mystery. Forget about trying to manage your account through an online login. It took me WEEKS to even get one setup, and that required assistance from my original sales rep (whom we've never met.) Since we've been using this service, I get 2 emails a week from other AT&T sales reps trying to sell me the same service I've already bought. As an administrator and a user of the services we get from AT&T, I have to keep up with FOUR logins: My user login for my softphone My admin login to manage other softphone users My login to pay for our internet service to our office location My login to see invoices and manage the billing for Office at Hand -- THIS LOGIN HAS NEVER WORKED ONE SINGLE TIME When I've tried to call the number listed on my paper bill, I get routed to non-English speakers who have hung up on me 3 times. It would be convenient if I could set up automatic billing for Office At Hand online, but since the login never works, that's impossible. Also, now I don't trust anything about the system to give them my credit card or a bank routing number. My next bill is due in less than 10 days, and I still don't have the paper bill in my hand to reference the (always changing) amount so I can mail the check-in time. STAY AWAY. THIS SERVICE IS EXTREMELY DIFFICULT TO MANAGE. Sign up for Office At Hand if you want to waste HOURS doing simple tasks....like trying to pay your bill.
    Janet Mobley | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
    Brian Duffy | TrustRadius Reviewer

    Pros

    AT&T Office@Hand

    • [I think] they do nothing well.
    • They do not respond timely, and they fix very few issues.
    • I had to go out and hire an IT person just so he could do their job for them.
    • They could not even port our numbers correctly.
    • They lost two of my numbers.
    • I have lost thousands of dollars in business because of them.
    mark strunk | TrustRadius Reviewer

    Vonage Business Communications

    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Nate Casimiro | TrustRadius Reviewer

    Cons

    AT&T Office@Hand

    • Customer service is NON EXISTENT
    • Setup was PAINFUL
    • Online account access is horrible, and most of the time doesn't work
    • As an admin of the system, I require 4 different logins to manage it
    • We've been on the system for 5 months, and I have NEVER been able to pay my bill online
    • Online account management just doesn't exists
    Janet Mobley | TrustRadius Reviewer

    Vonage Business Communications

    • They do not take billing support calls. Online chat only. That can be dicey.
    • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
    • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
    Philip Schmitz, CIC | TrustRadius Reviewer

    Pricing Details

    AT&T Office@Hand

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Vonage Business Communications

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Usability

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Vonage Business Communications

    Vonage Business Communications 7.5
    Based on 2 answers
    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Parker Green | TrustRadius Reviewer

    Support Rating

    AT&T Office@Hand

    No score
    No answers yet
    No answers on this topic

    Vonage Business Communications

    Vonage Business Communications 8.5
    Based on 20 answers
    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Andrea Vahoua | TrustRadius Reviewer

    Alternatives Considered

    AT&T Office@Hand

    Horrible. Collaberate was a little slow at times in responding, but they never just left us hanging with unresolved issues. I am now going with a local guy so I do not have to deal with this stuff. I get very irritated when I am transferred to someone over seas that English is not their first language, and they are working off of a script.Although some of them were more helpful than my assigned migration person.
    mark strunk | TrustRadius Reviewer

    Vonage Business Communications

    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Elvin Thomas | TrustRadius Reviewer

    Return on Investment

    AT&T Office@Hand

    • I wish I had never switched from my local VOIP phone provider
    • Office at Hand is a mistake I wish I'd never made
    Janet Mobley | TrustRadius Reviewer

    Vonage Business Communications

    • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
    • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
    Anonymous | TrustRadius Reviewer

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