What users are saying about
Top Rated
90 Ratings
21 Ratings
Top Rated
90 Ratings
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Score 9 out of 100
21 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.6

    Atera

    86%

    Blackberry UEM

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.7
    87%
    52 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.9
    79%
    42 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    9.0
    90%
    51 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.8
    88%
    52 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.7
    87%
    53 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.9

    Atera

    79%

    Blackberry UEM

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.1
    81%
    51 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    52 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.1
    71%
    40 Ratings
    N/A
    0 Ratings

    Reporting

    8.1

    Atera

    81%

    Blackberry UEM

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    47 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Data visualization

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.1
    81%
    36 Ratings
    N/A
    0 Ratings

    Security

    8.0

    Atera

    80%

    Blackberry UEM

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.8
    78%
    27 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.3
    83%
    84 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    7.4

    Blackberry UEM

    74%
    4 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    4.4

    Blackberry UEM

    44%
    2 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    5.9

    Blackberry UEM

    59%
    4 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    BlackBerry

    If you want to connect securely, connect the mobile android or iOS devices to your network for communication purposes, where you have control over all the devices, who can access the network and remove the corporate data from those same devices if the need arises.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    BlackBerry

    • Security and Web Filtering are easy to set up and maintain
    • Initial set up and install of company profile onto Android/iOS devices
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    BlackBerry

    • One thing which is annoying to me is that after every 5-10 minutes, I need to log in again with my credentials to access emails. It could be from a security perspective but in that case the auto log out time should be user configurable.
    • It's not possible to save or forward attachments from my inbox on my device
    • Good does allow for synchronizing of contacts in your personal corporate email address book to your personal device address book.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Blackberry UEM

    Starting Price

    Editions & Modules

    Blackberry UEM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      BlackBerry

      I will renew use of this product for as long as the company supports its use.
      Read full review

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      BlackBerry

      If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.
      Read full review

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      BlackBerry

      Well, selecting Good was an organization level decision and not my personal one. I like Good from the security perspective and that it helps our IT department avoid worrying about data theft. Otherwise, from the perspective of user convenience, Outlook scores way over Good with it's real time delivery of email, real time syncing and a host of other features
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      BlackBerry

      • Security profiles have been effective in managing user devices.
      • Location tracking has helped locate lost and stolen devices.
      Read full review

      Screenshots

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