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Top Rated
83 Ratings

Atera

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Top Rated
83 Ratings
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Score 8.9 out of 100
498 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    Jira Service Management (Jira Service Desk)

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    Jira Service Management (Jira Service Desk)

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    Jira Service Management (Jira Service Desk)

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    Jira Service Management (Jira Service Desk)

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.9
    79%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    9.1

    Jira Service Management (Jira Service Desk)

    91%
    Jira Service Management (Jira Service Desk) ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.2
    92%
    79 Ratings

    Expert directory

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Service restoration

    N/A
    0 Ratings
    9.5
    95%
    2 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.3
    83%
    73 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.1
    91%
    66 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.4
    84%
    67 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    10.0

    Jira Service Management (Jira Service Desk)

    100%
    Jira Service Management (Jira Service Desk) ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Asset management dashboard

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Policy and contract enforcement

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Change management

    Atera

    Feature Set Not Supported
    N/A
    8.1

    Jira Service Management (Jira Service Desk)

    81%
    Jira Service Management (Jira Service Desk) ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.9
    89%
    68 Ratings

    Change calendar

    N/A
    0 Ratings
    6.5
    65%
    2 Ratings

    Service-level management

    N/A
    0 Ratings
    9.0
    90%
    72 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Support Rating
    • Jira Service Management (Jira Service Desk) is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    8.9

    Atera

    89%
    53 Ratings
    9.1

    Jira Service Management (Jira Service Desk)

    91%
    80 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    10.0

    Jira Service Management (Jira Service Desk)

    100%
    1 Rating

    Usability

    Atera

    N/A
    0 Ratings
    9.6

    Jira Service Management (Jira Service Desk)

    96%
    2 Ratings

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    8.8

    Jira Service Management (Jira Service Desk)

    88%
    48 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Mike Ward | TrustRadius Reviewer

    Jira Service Management (Jira Service Desk)

    It will be well suite for large Organization where many team members involved from various Geographical location's in a single project or program as that would help greatly with this Agile Project Management tool. And, its may not be the right option for small organizations and also less of the need for co-located teams as well.
    Chris Guru | TrustRadius Reviewer

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Caleb Yankus | TrustRadius Reviewer

    Jira Service Management (Jira Service Desk)

    • Integration with many of the most common tools companies are using (Slack, MS Teams, Salesforce, ... etc)
    • Natural workflow with Jira (as product development / project management tool) which makes the full fix and follow up of the tickets / issues very easy to follow
    • Allow multiple different entry points and work flows for as many different needs your teams / company have
    Anonymous | TrustRadius Reviewer

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    Jira Service Management (Jira Service Desk)

    • Navigating through issues outside of a kan ban board can be confusing and task heavy.
    • It's easy to clutter up the tool. It could use some easy clean up capabilities.
    • User interface is decent, but could use work to make it more intuitive.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Atera Editions & Modules

    Edition
    Pro$991
    Growth$1291
    Power$1691
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    Jira Service Management (Jira Service Desk)

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month

    Jira Service Management (Jira Service Desk) Editions & Modules

    Edition
    Free$01
    Standard$202
    Premium$402
    EnterpriseContact sales team
    1. per month
    2. per agent/per month
    3. none
    Additional Pricing Details

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    Jira Service Management (Jira Service Desk)

    Jira Service Management (Jira Service Desk) 10.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    Atera

    No score
    No answers yet
    No answers on this topic

    Jira Service Management (Jira Service Desk)

    Jira Service Management (Jira Service Desk) 9.6
    Based on 2 answers
    I gave JIRA a score of 9 since I am happy with the service it offers. I can easily see the SLA since it gives me visibility. I can pull up the reports I need. I can reach out to our clients using the PR ticket so it is hassle-free for me.
    Mhatet Ramos | TrustRadius Reviewer

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    Jira Service Management (Jira Service Desk)

    Jira Service Management (Jira Service Desk) 8.8
    Based on 48 answers
    I have not used the technical support from Atlassian. In terms of online help and resources, they are a bit limited thus making it more of a challenge to troubleshoot issues and learn more functionality. There aren't a lot of resources available on the Atlassian site besides developer documents. It would be nice to have a blog or forum where users can get the help they need.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    Jira Service Management (Jira Service Desk)

    Zendesk is a similar ticketing system that our organization used before JIRA Service Desk. The main drawback of Zendesk was that it can only be used as a cloud service. This means that our company data would be living on the internet at the hands of their security team. Another drawback of this is the price is significantly more expensive rather than hosting it yourself. Zendesk does have some additional features such as commenting on multiple tickets at once that JSD does lack. However, switching to JSD was significantly more cost effective because we have the ability and the infrastructure to host our own ticketing system, something that Zendesk could not provide. Ultimatley switching to JSD saved us money and allows the ability for integration with all of the other Atlassian Suite products that we use on a day to day basis.
    Gary Smolyak | TrustRadius Reviewer

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    Jira Service Management (Jira Service Desk)

    • It is definitely cheaper than Salesforce
    • It allows the IT service desk to be more organized and respond more quickly to tickets, which can save time for both agent and requester.
    • Some things are "not quite there" developmentally, so this means that internal IT will need to spend more time developing and testing the product.
    Anonymous | TrustRadius Reviewer

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