Atera vs. AlertSite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
AlertSite
Score 8.1 out of 10
N/A
AlertSite, from SmartBear Software, is a website monitoring and application performance management application offering real time alerting with root-cause analytics and robust reporting.N/A
Pricing
AteraAlertSite
Editions & Modules
MSP - Pro
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Growth
$179
per month per user
IT Department - Expert
$189
per month per user
MSP - Power
$209
per month per user
IT Department - Master
$219
per month per user
No answers on this topic
Offerings
Pricing Offerings
AteraAlertSite
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Features
AteraAlertSite
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
5% above category average
AlertSite
7.6
4 Ratings
0% below category average
Virtualization monitoring10.01 Ratings8.02 Ratings
IT Asset Discovery10.01 Ratings7.53 Ratings
Application monitoring00 Ratings8.04 Ratings
Database monitoring00 Ratings6.53 Ratings
Threshold alerts00 Ratings8.04 Ratings
Predictive capabilities00 Ratings7.03 Ratings
Application performance management console00 Ratings7.54 Ratings
Collaboration tools00 Ratings6.02 Ratings
Out-of-the box templates to monitor applications00 Ratings8.04 Ratings
Application dependency mapping and thresholding00 Ratings7.53 Ratings
Server availability and performance monitoring00 Ratings8.54 Ratings
Server usage monitoring and capacity forecasting00 Ratings8.03 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
89 Ratings
23% above category average
AlertSite
-
Ratings
Remote monitoring9.388 Ratings00 Ratings
Network device monitoring8.776 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.1
88 Ratings
21% above category average
AlertSite
-
Ratings
Patch Management8.787 Ratings00 Ratings
Policy-based automation8.875 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
11% below category average
AlertSite
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
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AteraAlertSite
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Score 9.3 out of 10
Enterprises

No answers on this topic

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ManageEngine Site24x7
Score 9.3 out of 10
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User Ratings
AteraAlertSite
Likelihood to Recommend
9.2
(91 ratings)
8.0
(4 ratings)
Likelihood to Renew
9.5
(4 ratings)
3.0
(1 ratings)
Usability
9.5
(38 ratings)
7.0
(1 ratings)
Support Rating
9.0
(5 ratings)
2.0
(1 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
AteraAlertSite
Likelihood to Recommend
Atera
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
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SmartBear
AlertSite is used in our organization to monitor our website and web applications in real-time to collect the super important metrics reflecting web page load time but from the user end (E2E) and that approaches helps us to understand what our website is experiencing in real-time.
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Pros
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
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SmartBear
  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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SmartBear
  • Tool is complicated for Alert creation
  • AlertSite GUI need improvement. As compared to Datadog, it needs improvement in GUI
  • While using AlertSite, many times we faced false alerting, they need to take a look at it to improve performance.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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SmartBear
Reviewing other cost saving options
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Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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SmartBear
Pretty good product only issue was cost
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Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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SmartBear
I've been unable to contact support after several attempts.
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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SmartBear
We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
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Return on Investment
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
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SmartBear
  • A negative thing is Monitoring locations would have issues and cause false-positive alerts and due to that monitoring team's repetitive work has increased.
  • A positive thing that I have noticed so far is the fact that the AlertSite customers support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues and they are quick to respond and provide sufficient guidance for implementing efficiently, and fix products issues.
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ScreenShots

Atera Screenshots

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