Atera vs AlertSite | TrustRadius

What users are saying about

Try for Free

Score 8.9 out of 10

Based on 83 reviews and ratings

Try for Free

Score 8.3 out of 10

Based on 13 reviews and ratings

Feature Set Ratings

Monitoring Tasks

8.5

Atera

85%

AlertSite

Feature Set Not Supported

N/A

Atera ranks higher in 5/5 features

Remote monitoring

8.5

85%

51 Ratings

N/A

0 Ratings

Network device monitoring

7.8

78%

41 Ratings

N/A

0 Ratings

Multiple Server Monitoring

8.9

89%

50 Ratings

N/A

0 Ratings

Multi-device monitoring

8.7

87%

51 Ratings

N/A

0 Ratings

Automated alerts and notifications

8.6

86%

52 Ratings

N/A

0 Ratings

Management Tasks

7.8

Atera

78%

AlertSite

Feature Set Not Supported

N/A

Atera ranks higher in 4/4 features

Patch Management

8.0

80%

50 Ratings

N/A

0 Ratings

Service configuration management

7.8

78%

44 Ratings

N/A

0 Ratings

Software and hardware inventory

8.4

84%

51 Ratings

N/A

0 Ratings

Policy-based automation

7.0

70%

39 Ratings

N/A

0 Ratings

Reporting

8.0

Atera

80%

AlertSite

Feature Set Not Supported

N/A

Atera ranks higher in 4/4 features

Performance data reports

8.5

85%

46 Ratings

N/A

0 Ratings

Customizable reporting

7.8

78%

42 Ratings

N/A

0 Ratings

Data visualization

7.8

78%

43 Ratings

N/A

0 Ratings

Risk analysis

8.0

80%

35 Ratings

N/A

0 Ratings

Security

7.8

Atera

78%

AlertSite

Feature Set Not Supported

N/A

Atera ranks higher in 3/3 features

Data backup and recovery

7.6

76%

26 Ratings

N/A

0 Ratings

Antivirus and malware management

7.9

79%

33 Ratings

N/A

0 Ratings

Administrator access control

8.0

80%

83 Ratings

N/A

0 Ratings

Application Performance Management

Atera

Feature Set Not Supported

N/A

7.5

AlertSite

75%

AlertSite ranks higher in 12/12 features

Application monitoring

N/A

0 Ratings

8.0

80%

5 Ratings

Database monitoring

N/A

0 Ratings

6.5

65%

4 Ratings

Threshold alerts

N/A

0 Ratings

8.0

80%

5 Ratings

Predictive capabilities

N/A

0 Ratings

7.0

70%

4 Ratings

Application performance management console

N/A

0 Ratings

7.5

75%

5 Ratings

Collaboration tools

N/A

0 Ratings

6.0

60%

3 Ratings

Out-of-the box templates to monitor applications

N/A

0 Ratings

8.0

80%

5 Ratings

Application dependency mapping and thresholding

N/A

0 Ratings

7.5

75%

4 Ratings

Virtualization monitoring

N/A

0 Ratings

8.0

80%

3 Ratings

Server availability and performance monitoring

N/A

0 Ratings

8.5

85%

5 Ratings

Server usage monitoring and capacity forecasting

N/A

0 Ratings

8.0

80%

4 Ratings

IT Asset Discovery

N/A

0 Ratings

7.5

75%

4 Ratings

Attribute Ratings

Atera is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Atera

89%

53 Ratings

7.9

AlertSite

79%

5 Ratings

Atera

91%

1 Rating

3.0

AlertSite

30%

1 Rating

Atera

N/A

0 Ratings

7.0

AlertSite

70%

1 Rating

Atera

89%

7 Ratings

4.5

AlertSite

45%

4 Ratings

Atera

N/A

0 Ratings

7.0

AlertSite

70%

1 Rating

Pros

Easy to deploy, both in general or to a specific customer.
Remote management tools that are in line with every other major solution out there.
Real-time alerts that allow for easy monitoring of vital systems.
Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.

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Caleb Yankus

CTO (Chief Technical Officer)

Last Bastion TechnologyInformation Technology & Services, 1-10 employees

View all 53 answers on this topic

Intuitive and almost instantaneous creation of monitors.
Performance bottlenecks alerts in real time.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

View all 5 answers on this topic

Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Maycon Menezes

Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

View all 53 answers on this topic

Support is inconsistent at times in terms of quality and response.
Monitoring locations would have issues.
Dashboard would go unavailable at times or lag behind.

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Rob Bates

Public & Private Cloud Senior Engineer

CreditsafeFinancial Services, 1001-5000 employees

View all 5 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$99 per month

Atera Editions & Modules

Edition

Pro	$99¹
Growth	$129¹
Power	$169¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

AlertSite Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Chris Miller

Solutions architect

CPAKManagement Consulting, 11-50 employees

View all 1 answers on this topic

AlertSite 3.0

Based on 1 answer

Reviewing other cost saving options

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Verified User

Technician in Information Technology

Banking Company, 1001-5000 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

AlertSite 7.0

Based on 1 answer

Pretty good product only issue was cost

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Verified User

Technician in Information Technology

Banking Company, 1001-5000 employees

View all 1 answers on this topic

Support Rating

Atera 8.9

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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Terry Irwin

IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

View all 7 answers on this topic

AlertSite 4.5

Based on 4 answers

What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

View all 4 answers on this topic

Alternatives Considered

We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

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Verified User

Professional in Information Technology

Information Technology & Services Company, 1-10 employees

View all 53 answers on this topic

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.

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Rob Bates

Public & Private Cloud Senior Engineer

CreditsafeFinancial Services, 1001-5000 employees

View all 5 answers on this topic

Return on Investment

The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

View all 53 answers on this topic

AlertSite helps us capture website failures, this helps us to provide 100% uptime as promised with clients.
We observed issues from AlertSite many times but their support is fast and helpful.
It needs improvement to avoid false alerting as it wastes the time of the support person and can cause a business impact.

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Verified User

Employee in Information Technology

Information Technology & Services Company, 5001-10,000 employees

View all 5 answers on this topic

Screenshots

See All (4) Atera Screenshots

—

Atera

AlertSite

Atera

AlertSite

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

AlertSite

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

AlertSite

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

AlertSite

Data backup and recovery

Antivirus and malware management

Administrator access control

Atera

AlertSite

Application monitoring

Database monitoring

Threshold alerts

Predictive capabilities

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

Atera

AlertSite

Atera

AlertSite

Atera

AlertSite

Atera

AlertSite

Atera

AlertSite

Likelihood to Recommend

Atera

AlertSite

Pros

Atera

AlertSite

Cons

Atera

AlertSite

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Atera Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

AlertSite Editions & Modules

Additional Pricing Details

Likelihood to Renew

Atera

AlertSite