Atera vs AlertSite | TrustRadius

What users are saying about

Score 8.4 out of 10

Based on 69 reviews and ratings

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Score 7.9 out of 10

Based on 9 reviews and ratings

Feature Rating Comparison

Atera

AlertSite

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

AlertSite

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

AlertSite

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

AlertSite

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Atera

AlertSite

Application monitoring

Database monitoring

Threshold alerts

Predictive capabilities

Application performance management console

Collaboration tools

Out-of-the box templates to monitor applications

Application dependency mapping and thresholding

Virtualization monitoring

Server availability and performance monitoring

Server usage monitoring and capacity forecasting

IT Asset Discovery

Pros

Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
Remote Background Access
Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

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The Deja-Click Recorder is an excellent tool.
Good UI that translates to large NOC screens well.
Easy Alerting and Reporting.

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Public & Private Cloud Senior Engineer

CreditsafeFinancial Services, 1001-5000 employees

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Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

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The pricing model is very pricey when compared to alternatives.
Lost of upfront costs.

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Verified User

Technician in Information Technology

Banking Company, 1001-5000 employees

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Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Solutions architect

CPAKManagement Consulting, 11-50 employees

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AlertSite 3.0

Based on 1 answer

Reviewing other cost saving options

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Verified User

Technician in Information Technology

Banking Company, 1001-5000 employees

View all 1 answers on this topic

Usability

No score

No answers yet

No answers on this topic

AlertSite 7.0

Based on 1 answer

Pretty good product only issue was cost

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Verified User

Technician in Information Technology

Banking Company, 1001-5000 employees

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Support Rating

Atera 8.7

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

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AlertSite 3.8

Based on 3 answers

What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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Alternatives Considered

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.

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Michael Kubelka

Information Technology Manager

Renewal by Andersen St LouisConstruction, 51-200 employees

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We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.

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Public & Private Cloud Senior Engineer

CreditsafeFinancial Services, 1001-5000 employees

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Return on Investment

High ROI is beacuse of the licencing model by technician instead of by agent.
Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
Give us a good challenge on our customer offer.

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Dominic Larouche

IT Manager

AD.InfogestionInformation Technology & Services, 1-10 employees

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Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
AlertSite Single Sign-On feature reduced integration costs.

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Verified User

Employee in Information Technology

Information Technology and Services Company, 10,001+ employees

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Screenshots

See All (4) Atera Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

AlertSite Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Atera

AlertSite

Atera

AlertSite

Atera

AlertSite

Atera

AlertSite

Atera

AlertSite

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