What users are saying about
Top Rated
90 Ratings
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Top Rated
292 Ratings
Top Rated
90 Ratings
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Score 9 out of 100

TOPdesk

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Top Rated
292 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.6

    Atera

    86%

    TOPdesk

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.7
    87%
    52 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.9
    79%
    42 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    9.0
    90%
    51 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.8
    88%
    52 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.7
    87%
    53 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.9

    Atera

    79%

    TOPdesk

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.1
    81%
    51 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    45 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    52 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.1
    71%
    40 Ratings
    N/A
    0 Ratings

    Reporting

    8.1

    Atera

    81%

    TOPdesk

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    47 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Data visualization

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.1
    81%
    36 Ratings
    N/A
    0 Ratings

    Security

    8.0

    Atera

    80%

    TOPdesk

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.8
    78%
    27 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    8.0
    80%
    34 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.3
    83%
    84 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    8.4

    TOPdesk

    84%
    TOPdesk ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.9
    89%
    141 Ratings

    Expert directory

    N/A
    0 Ratings
    8.6
    86%
    89 Ratings

    Service restoration

    N/A
    0 Ratings
    8.6
    86%
    90 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.3
    83%
    130 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.7
    77%
    98 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.2
    82%
    108 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.1
    81%
    115 Ratings

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    8.4

    TOPdesk

    84%
    TOPdesk ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.9
    89%
    110 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.4
    84%
    96 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    77 Ratings

    Change management

    Atera

    Feature Set Not Supported
    N/A
    8.0

    TOPdesk

    80%
    TOPdesk ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.0
    80%
    107 Ratings

    Change calendar

    N/A
    0 Ratings
    7.6
    76%
    87 Ratings

    Service-level management

    N/A
    0 Ratings
    8.5
    85%
    89 Ratings

    Attribute Ratings

    • Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating
    • TOPdesk is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    8.7

    TOPdesk

    87%
    141 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    9.4

    TOPdesk

    94%
    51 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    8.9

    TOPdesk

    89%
    24 Ratings

    Availability

    Atera

    N/A
    0 Ratings
    8.7

    TOPdesk

    87%
    9 Ratings

    Performance

    Atera

    N/A
    0 Ratings
    8.2

    TOPdesk

    82%
    9 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    8.7

    TOPdesk

    87%
    218 Ratings

    In-Person Training

    Atera

    N/A
    0 Ratings
    7.3

    TOPdesk

    73%
    1 Rating

    Online Training

    Atera

    N/A
    0 Ratings
    6.4

    TOPdesk

    64%
    1 Rating

    Implementation Rating

    Atera

    N/A
    0 Ratings
    6.5

    TOPdesk

    65%
    18 Ratings

    Configurability

    Atera

    N/A
    0 Ratings
    7.0

    TOPdesk

    70%
    7 Ratings

    Ease of integration

    Atera

    N/A
    0 Ratings
    7.0

    TOPdesk

    70%
    12 Ratings

    Product Scalability

    Atera

    N/A
    0 Ratings
    8.6

    TOPdesk

    86%
    8 Ratings

    Vendor post-sale

    Atera

    N/A
    0 Ratings
    7.8

    TOPdesk

    78%
    6 Ratings

    Vendor pre-sale

    Atera

    N/A
    0 Ratings
    8.7

    TOPdesk

    87%
    5 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    TOPdesk

    This is the most complete software I've reviewed and we purchased that allows customization and growth but is stable and rock solid in regards to team support. I don't have anything bad to say about Topdesk. We've used it for over 4 years and not only can we measure where the work is, where support is needed but also team stats on where we can look at efficiencies in support
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    TOPdesk

    • TOPdesk provides a clean and modern interface for all of its modules. Many of the modules have a similar look and feel, which makes it easy for users to utilize each one.
    • Its workflow system allows administrators and developers to define what needs to occur when certain events happen. This can ensure that processes happen in the correct sequence.
    • TOPdesk includes a vast API system to allow for external systems to integrate with it, and for TOPdesk to communicate with external systems.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    TOPdesk

    • Sometimes it is clunky to assign something to a specific person, unless you know the dept. that person is in.
    • If your dashboards are not configured correctly, its very hard to find work assigned to you.
    • The search function is only skin deep, unable to pull information on what was said in the ticket.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    TOPdesk

    Starting Price

    Editions & Modules

    TOPdesk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

      Pricing Info

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      TOPdesk

      We have a multi-year contract and plan on keeping the database growing with our inventory. Techs are getting used to it and seem to like the ease of use and reliability of the cloud system. We have never seen it go down before and maintenance windows have been short and easy to work around.
      Read full review

      Usability

      Atera

      No answers on this topic

      TOPdesk

      Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
      Read full review

      Reliability and Availability

      Atera

      No answers on this topic

      TOPdesk

      Like I said somewhere else in this review: the helpdesk of TOPdesk is top of the bill! In the Netherlands, that is. I can not plea for the helpdesks in other countries, but I guess the TOPdesk organization will make sure the quality of the helpdesk is the same in every country.
      Read full review

      Performance

      Atera

      No answers on this topic

      TOPdesk

      Although being a SAAS solution, TOPdesk performs pretty fast. One can imagine that any SAAS solution is slow or has hiccups, but we have not experienced such with TOPdesk. Pages load quickly, logging in goes smoothly. We have made reports on premise in the past - that always took some time, as you might expect with such complex tasks. It seems that in the SAAS solution TOPdesk somehow has managed to make it even faster!
      Read full review

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      TOPdesk

      TOPdesk is easy to use and affordable with all the major features required for any organization to smoothly manage its services. We were not quite sure at the beginning if we should go with the TOPdesk for IT service management but we started getting used to it in just a few months. Now, after using it for 3 years, it has been a backbone tool of our organization. The customer support provided by TOPdesk is fast and reliable.
      Read full review

      In-Person Training

      Atera

      No answers on this topic

      TOPdesk

      The training was short but effective. 1 day to train key users
      Read full review

      Online Training

      Atera

      No answers on this topic

      TOPdesk

      Simple training, Just to know the basics
      Read full review

      Implementation Rating

      Atera

      No answers on this topic

      TOPdesk

      SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
      Read full review

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      TOPdesk

      We used to use Maintenance direct - it also had limitations in what we were able to utilize it for. The biggest thing we did use if for was utilities. I'm still working on the comparison to the TOPdesk Utility module to see if it fulfills our requirements from a reporting and financial standpoint. We selected TOPdesk over the Maintenance upgrade due to it being more user friendly and we could focus our time on getting things completed rather than setting up users and monitoring their activity. The ability to put TOPdesk on mobile devices for the technicians has been huge for us. We can do real-time work order assignments while they are in the field. Our old system did not do this.
      Read full review

      Scalability

      Atera

      No answers on this topic

      TOPdesk

      In connection with invoicing the various companies and departments, we have split these up within td. This is easy to get arranged.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      TOPdesk

      • This year we moved to a unified hardware budget where IT now orders all assets from our budget. Asset management is key to that goal. TOPdesk has enabled our department to move forward with of Computer Lifecycle program of replacements.
      • TOPdesk did come with a cost, we went from using the free Spiceworks solution to a paid solution with TOPdesk. But I firmly believe the benefits outweigh the cost.
      • We had started to have stability issues with our old helpdesk solution. With TOPdesk I have had no downtime and by it being cloud-based we no longer have to have onsite servers.
      Read full review

      Screenshots

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