What users are saying about
1078 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 1078 reviews and ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 9 reviews and ratings
Likelihood to Recommend
Confluence
Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesMURAL (formerly Mural.ly)
It's great when you need to drive real decision making and action; the voting tool is particularly useful in this regard. It's a great tool to use when you want to hear all voices, and not just from the loudest individuals. I've used Mural extensively over the last two years, and I've developed an online course in how to use the tool. I've run hundreds of participative workshops with it too, it's my 'go to' for running engaging remote workshops.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Feature Rating Comparison
Project Management
Confluence
7.9
MURAL (formerly Mural.ly)
—
Task Management
Confluence
8.6
MURAL (formerly Mural.ly)
—
Gantt Charts
Confluence
7.9
MURAL (formerly Mural.ly)
—
Scheduling
Confluence
7.2
MURAL (formerly Mural.ly)
—
Workflow Automation
Confluence
7.7
MURAL (formerly Mural.ly)
—
Mobile Access
Confluence
8.0
MURAL (formerly Mural.ly)
—
Search
Confluence
7.9
MURAL (formerly Mural.ly)
—
Visual planning tools
Confluence
7.9
MURAL (formerly Mural.ly)
—
Communication
Confluence
8.0
MURAL (formerly Mural.ly)
—
Chat
Confluence
6.4
MURAL (formerly Mural.ly)
—
Notifications
Confluence
8.8
MURAL (formerly Mural.ly)
—
Discussions
Confluence
8.2
MURAL (formerly Mural.ly)
—
Surveys
Confluence
7.0
MURAL (formerly Mural.ly)
—
Internal knowledgebase
Confluence
8.8
MURAL (formerly Mural.ly)
—
Integrates with GoToMeeting
Confluence
6.0
MURAL (formerly Mural.ly)
—
Integrates with Gmail and Google Hangouts
Confluence
9.3
MURAL (formerly Mural.ly)
—
Integrates with Outlook
Confluence
9.6
MURAL (formerly Mural.ly)
—
File Sharing & Management
Confluence
8.4
MURAL (formerly Mural.ly)
—
Versioning
Confluence
8.6
MURAL (formerly Mural.ly)
—
Video files
Confluence
8.0
MURAL (formerly Mural.ly)
—
Audio files
Confluence
8.2
MURAL (formerly Mural.ly)
—
Document collaboration
Confluence
8.8
MURAL (formerly Mural.ly)
—
Access control
Confluence
9.0
MURAL (formerly Mural.ly)
—
Advanced security features
Confluence
8.8
MURAL (formerly Mural.ly)
—
Integrates with Google Drive
Confluence
8.0
MURAL (formerly Mural.ly)
—
Device sync
Confluence
8.0
MURAL (formerly Mural.ly)
—
Pros
Confluence
- Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
- The parent and child relationships between pages makes organizing your content much easier.
- If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.

Verified User
Manager in Information Technology
Information Services Company, 51-200 employeesMURAL (formerly Mural.ly)
- It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
- It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
- It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Cons
Confluence
- Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
- Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Investments and Treasury Manager
TASC (Total Administrative Services Corporation)Financial Services, 1001-5000 employees
MURAL (formerly Mural.ly)
- The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
- Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Likelihood to Renew
Confluence
Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
MURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Usability
Confluence
Confluence 8.6
Based on 9 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeesMURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Reliability and Availability
Confluence
Confluence 10.0
Based on 4 answers
It is always on, always ready. It is very adaptable and reliable.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesMURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Performance
Confluence
Confluence 9.8
Based on 8 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
MURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Support Rating
Confluence
Confluence 8.5
Based on 41 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Systems Engineer
Cold Spring Harbor LaboratoryResearch, 501-1000 employees
MURAL (formerly Mural.ly)
MURAL (formerly Mural.ly) 9.0
Based on 1 answer
Chat support tends to get back to you within a few hours and are always helpful.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Implementation Rating
Confluence
Confluence 9.0
Based on 3 answers
Great process overall

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesMURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Alternatives Considered
Confluence
Atlassian Confluence is a great choice for our company when compared to the 2 other knowledge base software services we have previously used. The software is more robust and has more plug-in services, such as Jira. This has been tremendously useful for us to gain visibility into project planning vs. actual hours logged. The other software platforms did not have this functionality.
Chief Administrative Officer
OVS Group LLCOil & Energy, 51-200 employees
MURAL (formerly Mural.ly)
No answers on this topic
Scalability
Confluence
Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeesMURAL (formerly Mural.ly)
No score
No answers yet
No answers on this topic
Return on Investment
Confluence
- Overall, I think the impact of Confluence has been positive. As a remote team, it simplifies process and communication for us.
- Confluence streamlines group work and tasks to make it clear who is doing what they should be doing
- Some of my employees do complain that confluence is hard to use and that they can't navigate around very well.
Sales Manager
Incorporate MassageHealth, Wellness and Fitness, 51-200 employees
MURAL (formerly Mural.ly)
- Mural supports my company to support our clients who are geographically dispersed. It has been key to delivering some client projects.
Principal Consultant
Gobeyond PartnersManagement Consulting, 201-500 employees
Pricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
Additional Pricing Details
—MURAL (formerly Mural.ly)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
MURAL (formerly Mural.ly) Editions & Modules
Edition
Starter | $121 |
---|---|
Plus | $201 |
Enterprise | Contact sales team |
- per month