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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Atlassian Jira

    Score8.4 out of 10
    N/AAtlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.

    $9

    per month per user

    Heroku Platform

    Score7.6 out of 10
    N/AThe Heroku Platform, now from Salesforce, is a platform-as-a-service based on a managed container system, with integrated data services and ecosystem for deploying modern apps. It takes an app-centric approach for software delivery, integrated with developer tools and workflows. It’s three main tool are: Heroku Developer Experience (DX), Heroku Operational Experience (OpEx), and Heroku Runtime. Heroku Developer Experience (DX) Developers deploy directly from tools like…

    $85

    per month

    Pricing
    Atlassian JiraHeroku Platform
    Editions & Modules
    Standard
    $9
    per month per user
    Premium
    $17
    per month per user
    Enterprise
    Contact Sales
    per year
    Production
    $25.00
    per month
    Advanced
    $250.00
    per month
    Offerings
    Pricing Offerings
    Atlassian JiraHeroku Platform
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsHigher volume teams may qualify buyers for a discount.—
    More Pricing Information
    Community Pulse
    Atlassian JiraHeroku Platform
    Considered Both Products
    Atlassian
    No answer on this topic
    Salesforce
    Chose Heroku Platform
    Much easier to use:
    AWS and GCP have many complex services and settings.
    Heroku Platform is simple:
    Incentivized
    Chose Heroku Platform
    To this day no other PaaS matches Heroku in ease of use and maturity. If you want to stay 100% focused on your unique product/service rather than wasting time on boilerplate hosting issues, I can highly recommend Heroku. I personally use it for all of my own websites …
    Incentivized
    Chose Heroku Platform
    Heroku is a really great platform to get up and running QUICKLY and efficiently. What Heroku is really great at that other services are lacking is ease of use, documentation. It is really great for beginning developers and awesome to get up and running to take care of lots of …
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    138 Answers
    89%
    Would buy again
    8 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    121 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    136 Answers
    89%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    71 Answers
    89%
    Lived up to sales and marketing promises
    8 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    91 Answers
    89%
    Implementation went as expected
    8 Answers
    Features
    Atlassian JiraHeroku Platform
    Project Management
    Comparison of Project Management features of Atlassian Jira and Heroku Platform
    Feature
    Atlassian Jira
    7.8
    66 Ratings
    2% above category average
    Heroku Platform
    -
    Ratings
    Task Management8.765 Ratings00 Ratings
    Resource Management7.963 Ratings00 Ratings
    Gantt Charts7.149 Ratings00 Ratings
    Scheduling7.858 Ratings00 Ratings
    Workflow Automation7.861 Ratings00 Ratings
    Team Collaboration8.564 Ratings00 Ratings
    Support for Agile Methodology8.765 Ratings00 Ratings
    Support for Waterfall Methodology7.950 Ratings00 Ratings
    Document Management6.954 Ratings00 Ratings
    Email integration7.855 Ratings00 Ratings
    Mobile Access7.044 Ratings00 Ratings
    Timesheet Tracking7.744 Ratings00 Ratings
    Change request and Case Management8.149 Ratings00 Ratings
    Budget and Expense Management7.136 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Atlassian Jira and Heroku Platform
    Feature
    Atlassian Jira
    7.7
    40 Ratings
    0% above category average
    Heroku Platform
    -
    Ratings
    Quotes/estimates7.732 Ratings00 Ratings
    Invoicing8.125 Ratings00 Ratings
    Project & financial reporting7.436 Ratings00 Ratings
    Integration with accounting software7.427 Ratings00 Ratings
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of Atlassian Jira and Heroku Platform
    Feature
    Atlassian Jira
    -
    Ratings
    Heroku Platform
    7.2
    44 Ratings
    7% below category average
    Ease of building user interfaces00 Ratings6.027 Ratings
    Scalability00 Ratings7.044 Ratings
    Platform management overhead00 Ratings7.043 Ratings
    Workflow engine capability00 Ratings6.030 Ratings
    Platform access control00 Ratings7.043 Ratings
    Services-enabled integration00 Ratings6.042 Ratings
    Development environment creation00 Ratings9.039 Ratings
    Development environment replication00 Ratings9.038 Ratings
    Issue monitoring and notification00 Ratings8.042 Ratings
    Issue recovery00 Ratings7.039 Ratings
    Upgrades and platform fixes00 Ratings7.044 Ratings
    Best Alternatives
    Atlassian JiraHeroku Platform
    Small Businesses
    Any.do
    Score8 out of 10
    IBM Cloud Foundry
    Score8.5 out of 10
    Medium-sized Companies
    KanbanFlow
    Score7.3 out of 10
    IBM Cloud Private
    Score9.6 out of 10
    Enterprises
    Microsoft To Do
    Score7.9 out of 10
    AWS Elastic Beanstalk
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Atlassian JiraHeroku Platform
    Likelihood to Recommend
    8.3
    (254 ratings)
    7.0
    (47 ratings)
    Likelihood to Renew
    8.6
    (37 ratings)
    9.5
    (6 ratings)
    Usability
    7.8
    (79 ratings)
    9.2
    (17 ratings)
    Availability
    8.0
    (4 ratings)
    8.0
    (1 ratings)
    Performance
    8.0
    (2 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.0
    (24 ratings)
    8.7
    (19 ratings)
    In-Person Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (2 ratings)
    6.0
    (1 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    9.0
    (3 ratings)
    Configurability
    8.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    8.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (9 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Atlassian JiraHeroku Platform
    Likelihood to Recommend
    Atlassian
    Jira facilitates software development, bug tracking, and sprints. It's ideal for structured workflows, issue management, and customer communication. However, more straightforward tools might be more efficient for highly creative, unstructured tasks or tiny, agile teams with quick visual overviews. Jira's complexity can be overkill for basic task lists.
    Incentivized
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    Salesforce
    Heroku is very well suited for startups looking to get a server stack up and running quickly. There is little to no overhead when managing your instances. However, you'll need a background in basic DevOps or system management to make sure everything is set up correctly. In addition, it's easy to accidentally go crazy on pricing. Make sure you're only creating the server instances you need to run the base application and set up an auto-scaler plugin to handle peaks.
    Incentivized
    Read full review
    Pros
    Atlassian
    • Integration of tools like Bitbucket, Github, etc., has made it easier to track the code changes, pull requests, and branches linked to the respective ticket.
    • The detailed tracking system in JIRA has helped the teams prioritize and understand the project tasks and issues.
    • JIRA's project tracking board helps you keep track of the project, its flow, and expectations in a structured format.
    Incentivized
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    Salesforce
    • Heroku has a very simple deployment model, making it easy to get your application up-and-running with minimal effort. We can focus on our efforts the unique aspects of our application.
    • The robust add-on marketplace makes it easy to try out new approaches with minimal effort and investment -- and when we settle on a solution, we can easily scale it.
    • Heroku's support is quite good -- their staff is quite technical and willing to get into the weeds to diagnose even complicated problems.
    Incentivized
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    Cons
    Atlassian
    • The interface is not intuitive to learn for new users
    • JQL is similarly challenging for newbies
    • It's possible to accidentally move issues from one sprint to another without realizing your mistake
    • Certain issue attributes aren't available in certain view (e.g. story points from the epic overview)
    Incentivized
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    Salesforce
    • Large price jumps between certain resource tiers (2x Dyno for $50 per month versus Performance Dyno for $250). Free Postgres next jumps to $50 per month.
    • Marketing/Branding to non-technical stakeholders. As the years pass, I've had to fight more to convince stakeholders on the value of Heroku over AWS.
    • Improve Buildpack documentation. This is one area where Heroku's documentation is fairly confusing.
    Incentivized
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    Likelihood to Renew
    Atlassian
    This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
    In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
    Incentivized
    Read full review
    Salesforce
    Heroku is easy to use, services a ton of functions for you out of the box, and provides a means to get a software product off the ground and managed quickly and easily. The tools provide allows a small to medium size org to move very quickly. The CLI tools provided make managing an entire technical infrastructure simple.
    Incentivized
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    Usability
    Atlassian
    The interface is simple and easy to use if you have some experience with it. Configuration is also logical most of the time. However, less experienced users tend to find themselves lost in some tasks - usually complex project configuration- but sometimes simple things, such as seeing why a user can't move issues in a workflow. Jira configuration requires a good amount of experience - and even experienced users often resort to documentation. It's a tool that's easy to use if you know what you're doing and where to find the proper documentation, but novice users tend to find it challenging.
    Incentivized
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    Salesforce
    Easy to use web based console and easy to use command line tools; deployment is done directly from a GIT repository. What more could you ask for? The one thing that keeps me from giving it a 10 is that custom build packs are almost incomprehensible. We used one for a while because we needed cairo graphics processing. Fortunately, I was able to figure out a different way to do what we needed so that we could get off the custom build pack.
    Read full review
    Reliability and Availability
    Atlassian
    Did not face any issues and whenever they plan maintanance they update all of us very well in advance also so in that view we are good with the product stability.
    Incentivized
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    Salesforce
    Heroku availability correlates pretty strongly to AWS US EAST availability. We had a couple of times where there was a Heroku-specific issue but not for the last 7-8 months.
    Read full review
    Performance
    Atlassian
    Performance is really good though it holds lot of data it loads quickly especially search operation also get the results very quickly as needed hence its good
    Incentivized
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    Salesforce
    The only issue that I ever have is that about 1 out of 20 deployments (git push) will hang and need to be cancelled and done again.
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    Support Rating
    Atlassian
    I have not had a chance to contact JIRA's customer support. It does offer extensive documentation, although it often feels too technical for me. There is also a JIRA training app that lets you take little lessons and quizzes on different areas (e.g., JIRA basics, agile). I did find it a helpful way to teach myself.
    Incentivized
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    Salesforce
    I've used it for many years without facing any major problem. It's not hard at all to get used to it, it's documentation is outstanding and simple. We are close to 2020 and I don't think most of the existing companies or startups should still face old problems such as wasting time deploying code and calculate computing resources.
    Incentivized
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    In-Person Training
    Atlassian
    Had received training from our own internal user so it was good and also very easy to understand topics and many tasks in the UI are self explanatory and we can do by our own
    Incentivized
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    Salesforce
    No answers on this topic
    Online Training
    Atlassian
    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
    Incentivized
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    Salesforce
    No answers on this topic
    Implementation Rating
    Atlassian
    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Incentivized
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    Salesforce
    Be ready to pay a bit more than expected in the beginning if you're migrating from a big server. The application is probably not ready for the change and you have to keep improving it with time.
    It's also important to consider that you can't save anything to the disc as it will be lost when your application restarts, so you have to think about using something like S3.
    Incentivized
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    Alternatives Considered
    Atlassian
    monday.com cannot be integrated with CI/CD tools, whereas Atlassian Jira integrates with CI/CD tools seamlessly. Atlassian Jira has strong Agile and Scrum support. Coming to monday.com, it has basic agile functionality. But Atlassian Jira has a complex UI, and monday.com has an intuitive, drag-and-drop interface. Overall, Atlassian Jira provides features like Agile project management, DevOps integration, and customizable workflows.
    Incentivized
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    Salesforce
    Heroku is the more expensive option for hosting compared to some of the cloud platforms we investigated, but it's worth it for us because of the plug-and-play nature of Heroku deployment. We can be up and running in a few minutes and know with precision how much it will cost us each month to run the application, unlike Amazon Web Services where you have to go to great pains to configure it correctly or else you might end up with a shocking monthly bill. Overall, spending the time to configure Amazon Web Services or one of its competitors is likely the more affordable and powerful choice, because you have control over so many specifics of the configuration. But it also requires the burden of continuing to maintain and update your AWS instance, whereas with Heroku they take care of security fixes and platform upgrades. It's a great service and we are happy to pay the extra cost for the value-adds Heroku provides.
    Incentivized
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    Contract Terms and Pricing Model
    Atlassian
    Product is rellay good but pricing part I am not aware
    Incentivized
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    Salesforce
    No answers on this topic
    Scalability
    Atlassian
    Atlassian Jira is highly stable and good with its performance and its has all the required scalability features as business needs
    Incentivized
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    Salesforce
    No answers on this topic
    Return on Investment
    Atlassian
    • For our marketing team, Jira Work Management caused us to lose valuable work time due to manual updates that could have been automated.
    • Due to lack of creative review tools within Jira Work Management, our team had to pursue other tools that do not integrate with Jira Work Management, thus creating additional OpEx.
    Incentivized
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    Salesforce
    • It has been critical in seamlessly operating our platform with runs all of our programs.
    • It has been impressive with its ability to scale quickly which results in the growth of our work.
    • It allows for tracking of different features which allows for quick problem solving which saves us time.
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