What users are saying about
20 Ratings
25 Ratings
20 Ratings
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Score 9 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

    Cloud PBX

    Attentive

    Feature Set Not Supported
    N/A
    7.9

    CallFire

    79%
    CallFire ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    User templates

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.0
    90%
    5 Ratings

    Call Management

    Attentive

    Feature Set Not Supported
    N/A
    9.3

    CallFire

    93%
    CallFire ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    7 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Call park

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    VoIP system collaboration

    Attentive

    Feature Set Not Supported
    N/A
    10.0

    CallFire

    100%
    CallFire ranks higher in 2/2 features

    Video conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    Attentive

    Feature Set Not Supported
    N/A
    8.3

    CallFire

    83%
    CallFire ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Attribute Ratings

    • Attentive Mobile and CallFire are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.7

    Attentive

    97%
    3 Ratings
    9.7

    CallFire

    97%
    15 Ratings

    Likelihood to Renew

    Attentive

    N/A
    0 Ratings
    9.0

    CallFire

    90%
    1 Rating

    Usability

    10.0

    Attentive

    100%
    1 Rating

    CallFire

    N/A
    0 Ratings

    Support Rating

    10.0

    Attentive

    100%
    1 Rating

    CallFire

    N/A
    0 Ratings

    Likelihood to Recommend

    Attentive

    Attentive Mobile is great for those who actively want to build and talk to their community. The goal is to send two messages per week to optimize revenue while balancing out unsubscribes. If a client has trouble with content or finding appropriate marketing messages to send, Attentive Mobile might not be a good fit.
    John Laudisio | TrustRadius Reviewer

    CallFire

    If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
    Chase Muehlheuser | TrustRadius Reviewer

    Pros

    Attentive

    • Account management
    • Platform interface
    Anonymous | TrustRadius Reviewer

    CallFire

    • CallFire provides detailed analytics that show what/when callers select within the phone system
    • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
    • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
    Justin McClelland | TrustRadius Reviewer

    Cons

    Attentive

    • More communication on ways to improve
    • More structure on calls with our account manager
    • More clarity on insights and new ideas
    Kathryn Clare-Salzler | TrustRadius Reviewer

    CallFire

    • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
    • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
    • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
    Benjamin Cutler | TrustRadius Reviewer

    Pricing Details

    Attentive

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Attentive Editions & Modules

    Additional Pricing Details

    CallFire

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    CallFire Editions & Modules

    Edition
    Pro$599.001
    Grow$299.001
    Startup$199.001
    Lite$99.001
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    Attentive

    No score
    No answers yet
    No answers on this topic

    CallFire

    CallFire 9.0
    Based on 1 answer
    There is no reason not to, it has proven effective in the usage
    Anonymous | TrustRadius Reviewer

    Usability

    Attentive

    Attentive 10.0
    Based on 1 answer
    Very easy to set up flows and individual campaigns. Creating a segment is also very easy and all fields are very intuitive.
    Kathryn Clare-Salzler | TrustRadius Reviewer

    CallFire

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Attentive

    Attentive 10.0
    Based on 1 answer
    Fast and easy to communicate with. I wish we went over more insights and analytics on our monthly calls with our account manger. This would really give us the push that we need in order to best utilize the platform as a whole.
    Kathryn Clare-Salzler | TrustRadius Reviewer

    CallFire

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Attentive

    While ManyChat is specific to Facebook Messenger, my experience in their platform made it very easy to hit the ground running with Attentive Mobile. With the policy changes in the Messenger world, we have mostly abandoned that and moved to SMS for a direct line to customers. Attentive Mobile has much stronger ROAS with SMS than ManyChat had with Facebook Messenger.
    John Laudisio | TrustRadius Reviewer

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Jason Revilla | TrustRadius Reviewer

    Return on Investment

    Attentive

    • Some clients seeing 50x ROAS (which plateaus eventually)
    • All clients making money
    John Laudisio | TrustRadius Reviewer

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Anonymous | TrustRadius Reviewer

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