What users are saying about
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Top Rated
75 Ratings

Authorize.Net

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Top Rated
75 Ratings
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Score 8.1 out of 100
16 Ratings
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Score 4.4 out of 100

Attribute Ratings

  • Authorize.Net is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
  • Authorize.Net and Worldpay from FIS are tied in 1 area: Support Rating

Likelihood to Recommend

8.3

Authorize.Net

83%
33 Ratings
3.2

Worldpay from FIS

32%
8 Ratings

Likelihood to Renew

9.0

Authorize.Net

90%
2 Ratings
7.0

Worldpay from FIS

70%
1 Rating

Support Rating

5.0

Authorize.Net

50%
2 Ratings
5.0

Worldpay from FIS

50%
2 Ratings

Likelihood to Recommend

Visa

Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.
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FIS

Worldpay is better suited to brands/retailers with a limited budget who require a safe, secure, but basic payment gateway to launch a website with. You can be up-and-running with Worldpay in a matter of minutes and integrate a solution via their hosted payment page. Worldpay does have limitations and I would recommend other payment gateways for more advanced customisations and payment requirements.
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Pros

Visa

  • Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
  • Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
  • Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.
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FIS

  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Cons

Visa

  • The lack of data portability is a big issue for me.
  • Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
  • Their customer service is not up to the mark. You can get stuck if you need any help from their end.
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FIS

  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Pricing Details

Authorize.Net

Starting Price

$0 monthly gateway/per transaction

Editions & Modules

Authorize.Net editions and modules pricing
EditionModules
All-in-One Option25 & 2.9% + $0.301
Payment Gateway Only252

Footnotes

  1. monthly gateway/per transaction
  2. monthly gateway

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Worldpay from FIS

Starting Price

Editions & Modules

Worldpay from FIS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Visa

    Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.
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    FIS

    As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
    Read full review

    Support Rating

    Visa

    I have no experience directly with the support offered by Authorize.Net.
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    FIS

    Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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    Alternatives Considered

    Visa

    Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!
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    FIS

    ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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    Return on Investment

    Visa

    • Lets us charge cards so we can get paid on time, every time.
    • It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.
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    FIS

    • Positive- More clients are enticed to use World Pay when they hear the benefits.
    • Negative- Customer service lacks so our clients tend to complain about that.
    • Negative- Rates can be a little high depending if client is currently using a local bank.
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