Authorize.net vs. iATS Payments

Authorize.net is reliable and I feel confident that customers' information is protected. The security protocols used by Authorize.net appear to be as good, and probably better than many credit card payment processors. However, the initial setup process was very difficult. I distinctly recall getting up and running as being very cumbersome and time-consuming. I also was disappointed with how the processing and deposit of payments were not consistent. I distinctly remember regretting the decision to go with Authorize.net. However, as mentioned before, with the time and effort required to get the account set up and running, I refused to go through the process again and try a different provider.

Incentivized

If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.

Incentivized

• Very smooth workflow to authorizing, capturing, voiding, and refunding charges. This can all be done via API calls, or through their online dashboard.
• Their AVS settings for validating credit cards are substantial and have been reliable in ensuring that our customers cards are being used safely and properly.
• Their uptime and response times are very good in general. The only issues we ever have communicating with their services is when our connection quality is compromised.

Incentivized

• Excellent customer service
• Can process ACH transactions as recurring donations
• Integrates with Salesforce
• Records name of credit card holder in iATS reports
• Can process recurring donations on a monthly, quarterly, or yearly basis

Incentivized

• The lack of data portability is a big issue for me.
• Authorize.net uses the same $49.00 gateway setup fee to scam merchants out of money, which is no better than any of the other gateways out there.
• Their customer service is not up to the mark. You can get stuck if you need any help from their end.

Incentivized

• Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
• Include Discover card transactions in the same deposit with the other cards.
• Take out fees immediately instead of waiting until the end of the month and doing a lump sum.

Incentivized

Authorize.net has been a useful system for our Chamber. We appreciate the ease of use and access to our Main Frame. Connecting Authorize.net to our system for membership, event and other payment ease has been excellent and we have experienced no problems whatsoever.

Incentivized

Except for some of the back of the house issues with settings the overall usability was great

Incentivized

I have no experience directly with the support offered by Authorize.Net.

Incentivized

There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need

Incentivized

Authorize.net is a reliable and affordable payment processing service that offers more robust security than other services, such as Stripe or PayPal with their monthly fees at $25 dollars month lot of people may be turned off by these high prices but you get what you pay for - protection against fraud in risky transactions so I would recommend using Authorize.net if this matters to your business!

Incentivized

Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.

Incentivized

• Lets us charge cards so we can get paid on time, every time.
• It was very difficult to setup the DocuSign integration the first time, but after we got it setup, it's made the onboarding process very easy. That probably saves about 30 minutes every time we get a new client.

Incentivized

• Increased donations.
• Increased monthly recurring gifts.
• Decreased use of Discover cards (we discourage using Discover cards).

Incentivized