Likelihood to Recommend It is perfectly suited for organizations with a small IT staff and large amount of devices. It's also perfect for pushing software to machines that are not on the network or VPN. It's less effective for server patch management. I like to have a little more control of my server patching
Read full review This product is well suited for any healthcare organization, especially one privately owned by the providers. Many of our providers were displeased with our efforts to use a product that forced sandboxing of Exchange information. Therefore, we needed something that was flexible enough that sandboxing could be used where desired but still allowed native OS integration where necessary.
Read full review Pros Excellent support for Windows-based systems. Rarely have any issues updating those systems. When issues do arise, the Automox support team has been very responsive and informative of solutions (or where projects are on potential roll out dates). The user interface is intuitive and easy to use. Read full review It has efficient security control system. Easy to use and administer. It is very easy to install, it connects well with with other apps. SecureWeb Xenmobile provides secured access to the websites and eliminates the need of VPN. It connects very well with other apps. Read full review Cons initial deployment of agents to all end points was a challenge, would have been great if there was a way for Automox to discover and install. Sometimes upgrading the Automox client which becomes old due to an end point not connecting for a long time becomes challenging as it becomes incompatible and has to be upgraded manually It would good to have a functionality where an end point device can be turned into a brick if desired in cases where the device is not returned back after an employee is terminated. This should also have the option of turning it back into an active device if we choose to Read full review issues with non apple, non samsung devices: if it is not setup with an apple or samsung phone, then the Certificate onboarding is a struggle/unable to be done. user-pin setup: for a user to be onboarded, requiring a PIN; there is a self service way but it is clunky and users prefer to call in instead of trying to follow the 15 step process via PDF if the certificate is ever lost, due to an upgrade via IOS or android, then the entire process [uninstall, reinstall] has to be done, which means downtime for the end user, and higher call volume when a service provider pushes an iOS update. David Reese ConnectCare Hospital Billing Claims Application Coordinator
Read full review Likelihood to Renew The system is really simple. We pushed the installer out through Group policy. Devices connected can get further defined by Tags or Groups.
Read full review Usability After using a combination of WSUS and group policy to manage patching on a large number of devices, it was excellent to move to a single-pane experience where patch policies, restart schedules, reports, and device status can be seen easily and quickly. Its pre-patch report on policies is particularly handy so you can check if devices will take the appropriate action before it's run.
Read full review The software's usability is what we expected. We knew what our organization needed and Citrix was able to meet our needs. The ability to have the apps on a mobile device has been a great plus and Citrix seems to have really developed a software based on the every day needs of the user.
Read full review Support Rating In my experience, they were responsive but the fixes were more like bandaids than a fix for the underlying problems which they admitted were on their end.
Read full review Overall the support from the customer service team has been good. They are very timely and expert in resolving the tickets. They have appropriate knowledge to resolve issues in all stages to development. They were up to the point during the implementation stage of the XenMobile, all queries were answered in time to help finish the deployment. The support for last three years has been extraordinary in helping us use XenMobile effectively and efficiently.
Read full review Alternatives Considered We stoppped using PDQ because it required our users to connect to the corporate VPN. It might take months for some remote users to receive a patch, and often we would have to schedule time with them one-on-one to ensure that it got done. With Automox, we don't have to do any of that - it just happens silently in the background.
Read full review With a zero trust solution for the entire digital workspace, you can continually monitor and assess session activities before, during, and after login. Reduce risk, gain more control over every session, and get deeper insights across your entire application landscape. To achieve this strong security posture across all environments, you need an application delivery solution that shares a common code base. This lets you implement consistent security policies across all your applications for comprehensive protection.
Read full review Return on Investment Automox allows us to fix vulnerabilities in the shortest amount of time ever. The automated patching and end point management features have made our jobs much easier. We get to focus on more important tasks and not have to manually patch the operating systems. Read full review Specific ROI was on us avoiding purchasing company managed cell phones - one of the most important drivers Makes on boarding, and especially offboarding remote users a heck of a lot easier w/the ability to wipe the container, even if not connected (via time setting) Easy access to internal resources - no need for separate vpn, etc... Read full review ScreenShots