Likelihood to Recommend AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
Read full review I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and
Tipalti . To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.
Read full review Pros Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties. Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process. Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice. Read full review Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation. The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration. We’ve been able to manage the implementation and maintenance with a very lean IT group. Read full review Cons AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time). The log enhancement follow-up procedure could use some work. Read full review Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal. I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process. Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP. Read full review Likelihood to Renew At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
Read full review Usability Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
Read full review Support Rating Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
Read full review Alternatives Considered We are presently evaluating a move to
Concur Invoice , not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on
Concur Invoice . From what we have seen so far, the functionality is similar, though I believe
Concur Invoice is more expensive.
Read full review Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Read full review Return on Investment AvidXchange allows our office to be more productive on invoice approvals. Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided. You can approve invoices from anywhere as long as you have internet access. Read full review It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled Ease of use has led to mass adoption and more prompt processing of expenses Read full review ScreenShots