What users are saying about
7 Ratings
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103 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

Webex Calling

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103 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Bandwidth

Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
Anonymous | TrustRadius Reviewer

Webex Calling

I would recommend that we use Webex [Calling] internally for pretty much everything and anything. Except for if we want to work on a file together or if we can to chat briefly over VoIP. Those are the only times I would say Webex has caused issues for me in the past, otherwise I would always use Webex [Calling].
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Bandwidth
Webex Calling
8.7
Hosted PBX
Bandwidth
Webex Calling
8.6
Multi-level Interactive Voice Response (IVR)
Bandwidth
Webex Calling
8.5
User templates
Bandwidth
Webex Calling
8.6
Call reports
Bandwidth
Webex Calling
8.9
Directory of employee names
Bandwidth
Webex Calling
8.9

Call Management

Bandwidth
Webex Calling
8.6
Answering rules
Bandwidth
Webex Calling
8.6
Call recording
Bandwidth
Webex Calling
9.2
Call park
Bandwidth
Webex Calling
8.0
Call screening
Bandwidth
Webex Calling
8.3
Message alerts
Bandwidth
Webex Calling
8.7

VoIP system collaboration

Bandwidth
Webex Calling
8.9
Video conferencing
Bandwidth
Webex Calling
8.8
Audio conferencing
Bandwidth
Webex Calling
8.9
Video screen sharing
Bandwidth
Webex Calling
9.1
Instant messaging
Bandwidth
Webex Calling
8.7

Mobile apps

Bandwidth
Webex Calling
8.4
Mobile app for iOS
Bandwidth
Webex Calling
8.4
Mobile app for Android
Bandwidth
Webex Calling
8.5

Pros

Bandwidth

  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.
Tamara Foster | TrustRadius Reviewer

Webex Calling

  • Mobile use - Calling is extremely easy to use via mobile, making it easier for teams to work remotely and thus offer the organization and colleagues all of the benefits that come with this
  • Security - As this is a cloud-based solution, updates are easily implemented meaning better security, which is essential for the company overall.
Anonymous | TrustRadius Reviewer

Cons

Bandwidth

  • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
  • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
  • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
Chris Horne | TrustRadius Reviewer

Webex Calling

  • Sometimes confusing on how to sign on to the Webex
  • Takes 5-10 minutes to download so if you forget to download before the call they will have to wait and is awkward
  • Don’t see a difference between this and zoom calls
Maureen Trattner | TrustRadius Reviewer

Usability

Bandwidth

No score
No answers yet
No answers on this topic

Webex Calling

Webex Calling 8.2
Based on 1 answer
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

Bandwidth

Bandwidth 9.0
Based on 2 answers
No answer on this topic is available.

Webex Calling

Webex Calling 7.6
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bandwidth

Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
Anonymous | TrustRadius Reviewer

Webex Calling

It is a user friendly and with a better audio quality, we [use] this integrated with our office phone as well. This is the product which having capabilities in one of all. This is the best known call tools with service similar like Skype and Teams. These other products are good as well but Webex Calling was above the rest because we could integrate it the easiest. Thank you Cisco for launching this and make our life more easier in interaction with peoples on a very good platform.
Raman Sehgal | TrustRadius Reviewer

Return on Investment

Bandwidth

  • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
Anonymous | TrustRadius Reviewer

Webex Calling

  • I would consider the heafty investment to be worth it as it has helped bring an element of cohesion between departments in the same division.
  • It has also shown to have positive reviews from our high-level executives when audio conferencing into high profile meetings. It is always important, in my opinion, to invest in technology that is going to keep your data and conversations safe.
Anonymous | TrustRadius Reviewer

Pricing Details

Bandwidth

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bandwidth Editions & Modules

Edition
Phone Number0.351
Inbound Calling0.00552
Outbound Calling0.012
Inbound MessagingFree3
Outbound Messaging0.0053
  1. per line/per month
  2. per minute
  3. per message
Additional Pricing Details

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$12.001
Call + Meet Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Bandwidth
10.0
Webex Calling
8.7

Usability

Bandwidth
Webex Calling
8.2

Support Rating

Bandwidth
9.0
Webex Calling
7.6

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