What users are saying about
12 Ratings
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Top Rated
244 Ratings
12 Ratings
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Score 5.7 out of 100

Webex Calling

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Top Rated
244 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Feature Set Ratings

    Cloud PBX

    Bandwidth

    Feature Set Not Supported
    N/A
    8.6

    Webex Calling

    86%
    Webex Calling ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    8.9
    89%
    77 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    76 Ratings

    User templates

    N/A
    0 Ratings
    8.6
    86%
    83 Ratings

    Call reports

    N/A
    0 Ratings
    8.3
    83%
    89 Ratings

    Directory of employee names

    N/A
    0 Ratings
    9.1
    91%
    94 Ratings

    Call Management

    Bandwidth

    Feature Set Not Supported
    N/A
    8.9

    Webex Calling

    89%
    Webex Calling ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.8
    88%
    90 Ratings

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    83 Ratings

    Call park

    N/A
    0 Ratings
    9.0
    90%
    86 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    83 Ratings

    Message alerts

    N/A
    0 Ratings
    8.9
    89%
    94 Ratings

    VoIP system collaboration

    Bandwidth

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.2
    92%
    101 Ratings

    Video screen sharing

    N/A
    0 Ratings
    9.0
    90%
    95 Ratings

    Instant messaging

    N/A
    0 Ratings
    9.1
    91%
    91 Ratings

    Mobile apps

    Bandwidth

    Feature Set Not Supported
    N/A
    9.1

    Webex Calling

    91%
    Webex Calling ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.1
    91%
    89 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    9.2
    92%
    84 Ratings

    Attribute Ratings

    • Webex Calling is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    5.2

    Bandwidth

    52%
    7 Ratings
    8.6

    Webex Calling

    86%
    107 Ratings

    Likelihood to Renew

    Bandwidth

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    2 Ratings

    Usability

    Bandwidth

    N/A
    0 Ratings
    9.6

    Webex Calling

    96%
    3 Ratings

    Support Rating

    9.0

    Bandwidth

    90%
    2 Ratings
    10.0

    Webex Calling

    100%
    5 Ratings

    Likelihood to Recommend

    Bandwidth

    Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
    Read full review

    Cisco

    Webex Calling has provided me with a quality service, that adapts to my needs, the video and audio work very well without delays or interruptions, and the wireless connection is excellent, adapting to our needs and with unique features. It is an intuitive and powerful program that offers everything that we require to be successful in our meetings this program is wonderful and what you really need.
    Read full review

    Pros

    Bandwidth

    • Bandwidth has great customer service. They are all friendly and super helpful.
    • They are innovative and constantly updating their APIs, UIs, and products they offer.
    • Their UI and API are user friendly and intuitive.
    Read full review

    Cisco

    • Audio quality is high as we can control the bandwidth assigned to the voice traffic
    • The App is very comprehensive as well as being easy to administer from both a user and admin perspective.
    • Automatic updates of the service and the soft client mean no effort or impact is required to keep the solution up to date
    Read full review

    Cons

    Bandwidth

    • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
    • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
    • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
    Read full review

    Cisco

    • The cost of dialing normal numbers using VoIP is higher than the base rate.
    • Webex Calling is expensive compared to its competitors.
    • There are only a few connectors with other platforms.
    • To receive the best audio quality, the software requires a decent internet connection and a lot of bandwidth.
    • I would like to see Webex Calling offer a free trial edition with many features and capabilities.
    Read full review

    Pricing Details

    Bandwidth

    Starting Price

    $0 per message

    Editions & Modules

    Bandwidth editions and modules pricing
    EditionModules
    Phone Number0.351
    Inbound Calling0.00552
    Outbound Calling0.013
    Inbound MessagingFree4
    Outbound Messaging0.0055

    Footnotes

    1. per line/per month
    2. per minute
    3. per minute
    4. per message
    5. per message

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Webex Calling

    Starting Price

    $17 per month per user

    Editions & Modules

    Webex Calling editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Call Plan$17.002
    Call + Meet Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    Bandwidth

    No answers on this topic

    Cisco

    because have been using it and its easy to configure and manage
    Read full review

    Usability

    Bandwidth

    No answers on this topic

    Cisco

    It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
    Read full review

    Support Rating

    Bandwidth

    No answers on this topic

    Cisco

    I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
    The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
    Read full review

    Alternatives Considered

    Bandwidth

    Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
    Read full review

    Cisco

    Cisco Unified Communications Manager (CUCM) does provide more flexibility in design, but is also more difficult than Webex Calling to configure to meet the requirements of the Ray Baum Act where there are multiple locations. CUCM also requires periodic updates, including security updates, periodic replacement of hardware and maintenance and support contracts. Webex Calling (including Webex Teams and Webex Meetings) requires significantly less work to implement and maintain than does the equivalent on-premise solutions.
    Read full review

    Return on Investment

    Bandwidth

    • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
    Read full review

    Cisco

    • Very good in terms of ROI. Although it took us a while to get to market, the uptake has been impressive.
    • There is a real push from our customers to replace their current "telephony" system whatever that is, and Webex is a good option in most cases.
    • With a selectable feature set, it would be better as this is something our customers would like, for example, a workspace license with voicemail.
    Read full review

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