Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bandwidth
Score 4.5 out of 10
N/A
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
$0.01
per message
Webex Calling
Score 8.4 out of 10
N/A
Webex Calling is Cisco’s flagship cloud calling solution with over 12 million users worldwide. It delivers an enterprise-grade calling experience that enables customers to replace PBX hardware with a cloud calling solution. Webex Calling's connectivity and collaboration experience includes calling, meetings, messaging, contact center, and integrated devices.
$11.95
per month per user
Pricing
BandwidthWebex Calling
Editions & Modules
Outbound Messaging
$0.01
per message
Inbound Calling
$0.01
per minute
Outbound Calling
$0.01
per minute
Phone Number
$0.35
per line/per month
Inbound Messaging
Free
per message
Basic Plan
$0.00
user/month
Cisco Unified Communications Manager
$0
Call Plan
$17.00
user/month
Call + Meet Plan
$25.00
user/month
Enterprise Plan
Contact Sales
Offerings
Pricing Offerings
BandwidthWebex Calling
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
BandwidthWebex Calling
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
7.8
5 Ratings
3% below category average
High quality audio00 Ratings8.05 Ratings
High quality video00 Ratings7.65 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
7.8
5 Ratings
0% above category average
Desktop sharing00 Ratings7.85 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
7.1
5 Ratings
11% below category average
Calendar integration00 Ratings7.65 Ratings
Meeting initiation00 Ratings6.55 Ratings
Record meetings / events00 Ratings7.35 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
8.2
2 Ratings
6% above category average
Live chat00 Ratings8.22 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
8.0
4 Ratings
5% above category average
User authentication00 Ratings8.04 Ratings
Participant roles & permissions00 Ratings8.04 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
8.1
142 Ratings
0% below category average
Hosted PBX00 Ratings8.1105 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings7.9105 Ratings
Directory of employee names00 Ratings8.4134 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
7.0
147 Ratings
15% below category average
Answering rules00 Ratings8.4131 Ratings
Call recording00 Ratings8.6125 Ratings
Call park00 Ratings8.5119 Ratings
Call screening00 Ratings8.3113 Ratings
Message alerts00 Ratings8.3126 Ratings
Business SMS/External Messaging00 Ratings3.61 Ratings
Online Fax00 Ratings4.51 Ratings
Voicemail Transcription00 Ratings5.83 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
8.4
142 Ratings
0% above category average
Mobile app for iOS00 Ratings8.2127 Ratings
Mobile app for Android00 Ratings8.6114 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Bandwidth
-
Ratings
Webex Calling
7.0
5 Ratings
8% below category average
Centralized communications management00 Ratings7.74 Ratings
Team messaging00 Ratings6.75 Ratings
Team document sharing00 Ratings6.45 Ratings
Call and meeting analytics00 Ratings7.15 Ratings
Best Alternatives
BandwidthWebex Calling
Small Businesses
Telegram
Telegram
Score 8.8 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.8 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Telegram
Telegram
Score 8.8 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BandwidthWebex Calling
Likelihood to Recommend
1.5
(7 ratings)
7.9
(160 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(2 ratings)
Usability
-
(0 ratings)
9.1
(4 ratings)
Support Rating
9.0
(1 ratings)
8.6
(3 ratings)
User Testimonials
BandwidthWebex Calling
Likelihood to Recommend
Bandwidth
Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
Read full review
Cisco
The audio is very clear, but when the two devices are close, there is considerable noise. Also the calling is quite expensive considering that there are countless free tools available which provide the same features. Call recording is an add on so there you need to think about whether it's worth purchasing or not. Also that it can be used on multiple devices with the app makes things easier. For small scale corporates and teams it's all good, but with respect to its competitors bringing so much on plate and that too for free, I rate it 6/10.
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Pros
Bandwidth
  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.
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Cisco
  • For example, with WebEx calling, it's an offer which include many features of each on-prem server and every features are included in WebEx calling. So that's something which is very appreciated by customer because they don't have to buy each server like it was the case. They just buy WebEx calling and they have many features. Even if they don't need it, they have it and we can give them the notice to use them and they can use it and they are very happy with this software.
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Cons
Bandwidth
  • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
  • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
  • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
Read full review
Cisco
  • It might be that we didn't have this package, but transcription capabilities were not included.
  • Sometimes, using Webex Calling would make my computer and other programs run slow
  • If screens were being shared, it required a lot of bandwidth and sometimes froze or glitched.
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Likelihood to Renew
Bandwidth
No answers on this topic
Cisco
because have been using it and its easy to configure and manage
Read full review
Usability
Bandwidth
No answers on this topic
Cisco
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
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Support Rating
Bandwidth
No answers on this topic
Cisco
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers. The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
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Alternatives Considered
Bandwidth
Their pricing is tough to beat, the reliability is great. And then add a few more positive things, like the tools and customer support, and that makes it a no-brainer.
Read full review
Cisco
The differences between both software can be marginal in some aspects,
but for the campaign in a proffessional level it was a clear win to
Webex due the quality and security of the platform, being a Cisco
product has more impact on the final decision, and in the end the
overall experience has been great, having used Twilio in the past, that
last part is my personal opinion.
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Return on Investment
Bandwidth
  • We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.
Read full review
Cisco
  • I don't make decisions on ROI, but Webex Calling is used quite widely in the organization.
  • The ease of calling definitely makes it easy to coordinate across teams and geographies.
  • Good performance in low bandwidth situations means that employees with lower bandwidths don't necessarily need to upgrade internet speeds to have video calling.
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ScreenShots

Webex Calling Screenshots

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