204 Ratings
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Score 8.8 out of 100
67 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Remote Administration

    9.2

    BeyondTrust Remote Support

    92%

    N-able N-central

    Feature Set Not Supported
    N/A
    BeyondTrust Remote Support ranks higher in 14/14 features

    Screen sharing

    9.6
    96%
    48 Ratings
    N/A
    0 Ratings

    File transfer

    8.9
    89%
    45 Ratings
    N/A
    0 Ratings

    Instant message

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    9.5
    95%
    27 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    9.6
    96%
    48 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    9.0
    90%
    34 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    9.5
    95%
    34 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    9.4
    94%
    18 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    9.7
    97%
    27 Ratings
    N/A
    0 Ratings

    Session record

    9.4
    94%
    39 Ratings
    N/A
    0 Ratings

    Annotations

    9.5
    95%
    31 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    9.0
    90%
    23 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.9
    89%
    36 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • BeyondTrust Remote Support is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating, Implementation Rating
    • N-able N-central is rated higher in 1 area: Usability

    Likelihood to Recommend

    8.6

    BeyondTrust Remote Support

    86%
    107 Ratings
    6.2

    N-able N-central

    62%
    19 Ratings

    Likelihood to Renew

    10.0

    BeyondTrust Remote Support

    100%
    63 Ratings
    9.1

    N-able N-central

    91%
    2 Ratings

    Usability

    9.0

    BeyondTrust Remote Support

    90%
    25 Ratings
    9.1

    N-able N-central

    91%
    3 Ratings

    Availability

    8.8

    BeyondTrust Remote Support

    88%
    18 Ratings

    N-able N-central

    N/A
    0 Ratings

    Performance

    8.4

    BeyondTrust Remote Support

    84%
    14 Ratings

    N-able N-central

    N/A
    0 Ratings

    Support Rating

    9.7

    BeyondTrust Remote Support

    97%
    54 Ratings
    8.7

    N-able N-central

    87%
    14 Ratings

    In-Person Training

    9.1

    BeyondTrust Remote Support

    91%
    1 Rating

    N-able N-central

    N/A
    0 Ratings

    Online Training

    8.8

    BeyondTrust Remote Support

    88%
    3 Ratings

    N-able N-central

    N/A
    0 Ratings

    Implementation Rating

    10.0

    BeyondTrust Remote Support

    100%
    39 Ratings
    8.4

    N-able N-central

    84%
    4 Ratings

    Configurability

    8.2

    BeyondTrust Remote Support

    82%
    2 Ratings

    N-able N-central

    N/A
    0 Ratings

    Ease of integration

    9.1

    BeyondTrust Remote Support

    91%
    1 Rating

    N-able N-central

    N/A
    0 Ratings

    Product Scalability

    9.1

    BeyondTrust Remote Support

    91%
    5 Ratings

    N-able N-central

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    BeyondTrust Remote Support

    91%
    2 Ratings

    N-able N-central

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    BeyondTrust Remote Support

    91%
    2 Ratings

    N-able N-central

    N/A
    0 Ratings

    Likelihood to Recommend

    BeyondTrust

    I've had a lot of problems with my laptop (work issued). [With BeyondTrust Remote Support (Legacy)] our team has been able to get in easily and correct issues I've been having with very little interruption to my own work day. The fact that I don't have to navigate to a separate website to get help is huge. They can send me a link via Teams (Or I can login directly) and get help quickly.
    Read full review

    N-able

    N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
    Read full review

    Pros

    BeyondTrust

    • Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
    • Remote access to the end point as long as they have internet access.
    • Administration, permissions in the setup are easy to follow, creating jump groups, policies.
    Read full review

    N-able

    • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
    • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
    • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
    Read full review

    Cons

    BeyondTrust

    • The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
    • The rep client software can be a little buggy. Some times it crashes or locks up when using it.
    • The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.
    Read full review

    N-able

    • Expensive software
    • The support team are terrible
    • Sales team will promise the world to get you over the line
    • Subscription management is tedious
    • Old software with very little development and the support team will not provide any further information on this - no roadmap
    • Integrations galore - but none of them are effective
    Read full review

    Pricing Details

    BeyondTrust Remote Support

    Starting Price

    $0

    Editions & Modules

    BeyondTrust Remote Support editions and modules pricing
    EditionModules
    Bomgar Connect$49/mo per license1

    Footnotes

    1. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    N-able N-central

    Starting Price

    Editions & Modules

    N-able N-central editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      BeyondTrust

      We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
      Read full review

      N-able

      Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
      Read full review

      Usability

      BeyondTrust

      Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
      Read full review

      N-able

      The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
      Read full review

      Reliability and Availability

      BeyondTrust

      The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.
      Read full review

      N-able

      No answers on this topic

      Performance

      BeyondTrust

      There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.
      Read full review

      N-able

      No answers on this topic

      Support Rating

      BeyondTrust

      The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable
      Read full review

      N-able

      Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
      Read full review

      In-Person Training

      BeyondTrust

      we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
      Read full review

      N-able

      No answers on this topic

      Online Training

      BeyondTrust

      Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.
      Read full review

      N-able

      No answers on this topic

      Implementation Rating

      BeyondTrust

      It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first
      Read full review

      N-able

      Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
      Read full review

      Alternatives Considered

      BeyondTrust

      Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best
      Read full review

      N-able

      SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
      It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
      Read full review

      Scalability

      BeyondTrust

      Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.
      Read full review

      N-able

      No answers on this topic

      Return on Investment

      BeyondTrust

      • Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
      • Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
      • Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.
      Read full review

      N-able

      • Reduced time to manage and support servers and endpoints.
      • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
      • The subscription cost associated with N-central, to our clients has a good profit margin for us.
      Read full review

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