BeyondTrust Remote Support (Legacy) vs N-able N-central (formerly Solarwinds N-Central) | TrustRadius

What users are saying about

Score 8.8 out of 10

Based on 195 reviews and ratings

Score 7.8 out of 10

Based on 51 reviews and ratings

Feature Rating Comparison

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

Screen sharing

File transfer

Instant message

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Annotations

Monitoring and Alerts

Multi-platform remote control

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

Patch Management

Pros

Ease of use for the end user. Nothing for them to do. We just located their computer object within the management application and double click to access.
Remote access to the end point as long as they have internet access.
Administration, permissions in the setup are easy to follow, creating jump groups, policies.

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Randy MacFarland

Scada IT Analyst

H2O Power LPOil & Energy, 11-50 employees

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Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.

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NOC Supervisor

One2One IncInformation Technology and Services, 11-50 employees

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Cons

The process users follow to start a remote session if the Bomgar software is not already installed seems to confuse some users. I've seen other remote support software products that seem to do a little better job.
The rep client software can be a little buggy. Some times it crashes or locks up when using it.
The iOS rep console app is good but not as full featured as the Desktop app. It would be nice to see complete parity between the two and have all the same features on the iOS app as you do on the desktop.

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Patrick Cranston

President, Cranston IT

FileMaker Inc., an Apple subsidiaryInformation Technology and Services, 1-10 employees

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It is a large piece of software and does take some time to get set-up and configured.
Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
Reports and reporting are minimal, not very customizable and not pretty.

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Managed Services Adminsitrator

Diversified Computer Resources, IncComputer Networking, 11-50 employees

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Likelihood to Renew

BeyondTrust Remote Support (Legacy) 10.0

Based on 64 answers

We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.

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PC Technician

Cape Fear Community CollegeHigher Education, 501-1000 employees

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N-able N-central (formerly Solarwinds N-Central) 9.0

Based on 2 answers

Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.

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Verified User

Executive in Engineering

Computer & Network Security Company, 11-50 employees

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Usability

BeyondTrust Remote Support (Legacy) 8.7

Based on 25 answers

Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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N-able N-central (formerly Solarwinds N-Central) 8.9

Based on 3 answers

The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 51-200 employees

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Reliability and Availability

BeyondTrust Remote Support (Legacy) 8.8

Based on 18 answers

The only time I have ever been down was due to needing to update the software on our appliance. Bomgar has always been available when I need it! It's the best product I have used in the last 30 years of working in IT. I highly recommend it to anyone considering purchasing a remote support product.

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Director of Information Technology

Luis Palau AssociationReligious Institutions, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

BeyondTrust Remote Support (Legacy) 8.4

Based on 14 answers

There is no lag-time at all, no matter how many users we have on the box, it is always entirely dependant on the customers internet speed (as we have a very fast connection), that is the only issue I've EVER seen with Bomgar, no matter how many sessions we run the box is always up, always fast, always working.

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Support Rating

BeyondTrust Remote Support (Legacy) 9.7

Based on 54 answers

The support team at Bomgar always goes beyond the call of duty. No question seems to little or big for them to handle. They are there with you from the time you initiate a session or call with them until there is a resolution. You get awesome service. Their reps are always friendly and knowledgeable

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Kathryn McTaggart

Administrative Assistant

MS State UniversityNon-Profit Organization Management, 51-200 employees

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N-able N-central (formerly Solarwinds N-Central) 8.4

Based on 14 answers

Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.

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Senior Consultant

Moser ConsultingInformation Technology and Services, 201-500 employees

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In-Person Training

BeyondTrust Remote Support (Legacy) 9.1

Based on 1 answer

we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: http://www.bomgar.com/docs/content/index.htm if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Online Training

BeyondTrust Remote Support (Legacy) 8.8

Based on 3 answers

Since we have installed and been running Bomgar software for quite some time now, we have taken the opportunity to attend various web trainings, and they are always very prompt, informative and open to questions/discussions. We appreciate the work that Bomgar does to keep their customer community informed of new features and discussions of further product developments.

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

BeyondTrust Remote Support (Legacy) 10.0

Based on 39 answers

It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first

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Desktop Support Manager

Boise State UniversityHigher Education, 1001-5000 employees

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N-able N-central (formerly Solarwinds N-Central) 8.3

Based on 4 answers

Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one

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I.T. Manager

ET&TInformation Services, 11-50 employees

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Alternatives Considered

Bomgar gives us the ability to extend our technical support out to users who are not on campus. This comes in handy when employees have issues with passwords or registration and they need a little assistance. And [BeyondTrust Remote Support (Legacy)] works across many platforms and devices. We have also used GoToAssist in the past and Log Me In, but this is the best

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Verified User

Manager in Engineering

Hospitality Company, 51-200 employees

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SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.

It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.

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Verified User

Administrator in Information Technology

Information Technology and Services Company, 1001-5000 employees

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Scalability

BeyondTrust Remote Support (Legacy) 9.1

Based on 5 answers

Since the Bomgar Box is BOTH hardware and software, it can be purchased in any capacity deemed necessary, so scalability isn't an issue, Bomgar has the experience necessary to create a design that can support as many customer and agent sessions as you can throw at it. We have never had any issues with the Bomgar box and licenses that we have installed.

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Project Manager, Systems/Tools (Global Services Operations)

NovellComputer Software, 5001-10,000 employees

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No score

No answers yet

No answers on this topic

Return on Investment

Feedback from customer surveys indicate the customers are very happy and impressed with the solution.
Efficiency is increased with more incidents and requests being completed from the desk rather than visiting.
Faster resolution of incidents where the users is out of the office. Typically these would need to wait until they were in the office, now we can remote control and resolve via an internet connection.

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Incident and Service Manager

University of BedfordshireHigher Education, 1001-5000 employees

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Allows the service desk to quickly connect to computers and troubleshoot issues in less time
Minimizes user downtime by allowing installs to run in the background
Allows for management of updates and the ability to let the user postpone the update if needed

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Service Delivery Leader

ContegixInformation Technology and Services, 201-500 employees

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Screenshots

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See Both N-able N-central (formerly Solarwinds N-Central) Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

BeyondTrust Remote Support (Legacy) Editions & Modules

Edition

Bomgar Connect	$49/mo per license

Additional Pricing Details

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

N-able N-central (formerly Solarwinds N-Central) Editions & Modules

—

Additional Pricing Details

—

Rating Summary

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

BeyondTrust Remote Support (Legacy)

N-able N-central (formerly Solarwinds N-Central)

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