What users are saying about
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Top Rated
636 Ratings
12 Ratings

BigCommerce

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Top Rated
636 Ratings
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Score 8.3 out of 100
12 Ratings
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Score 8.9 out of 100

Feature Set Ratings

    Online Storefront

    7.8

    BigCommerce

    78%

    Searchspring

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 9/9 features

    Product catalog & listings

    8.2
    82%
    400 Ratings
    N/A
    0 Ratings

    Product management

    8.5
    85%
    397 Ratings
    N/A
    0 Ratings

    Bulk product upload

    7.8
    78%
    300 Ratings
    N/A
    0 Ratings

    Branding

    8.1
    81%
    349 Ratings
    N/A
    0 Ratings

    Mobile storefront

    7.6
    76%
    388 Ratings
    N/A
    0 Ratings

    Product variations

    7.9
    79%
    375 Ratings
    N/A
    0 Ratings

    Website integration

    7.7
    77%
    330 Ratings
    N/A
    0 Ratings

    Visual customization

    7.4
    74%
    391 Ratings
    N/A
    0 Ratings

    CMS

    7.0
    70%
    287 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    7.9

    BigCommerce

    79%

    Searchspring

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 2/2 features

    Abandoned cart recovery

    7.9
    79%
    349 Ratings
    N/A
    0 Ratings

    Checkout user experience

    7.9
    79%
    385 Ratings
    N/A
    0 Ratings

    Online Payment System

    8.3

    BigCommerce

    83%

    Searchspring

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 1/1 features

    eCommerce security

    8.3
    83%
    386 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.4

    BigCommerce

    74%

    Searchspring

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 3/3 features

    Promotions & discounts

    7.8
    78%
    368 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    6.9
    69%
    305 Ratings
    N/A
    0 Ratings

    SEO

    7.5
    75%
    363 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    7.6

    BigCommerce

    76%

    Searchspring

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 5/5 features

    Multi-site management

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Order processing

    8.1
    81%
    376 Ratings
    N/A
    0 Ratings

    Inventory management

    7.8
    78%
    333 Ratings
    N/A
    0 Ratings

    Shipping

    7.3
    73%
    336 Ratings
    N/A
    0 Ratings

    Custom functionality

    7.0
    70%
    333 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Searchspring is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.1

    BigCommerce

    81%
    423 Ratings
    9.0

    Searchspring

    90%
    4 Ratings

    Likelihood to Renew

    9.9

    BigCommerce

    99%
    50 Ratings

    Searchspring

    N/A
    0 Ratings

    Usability

    7.0

    BigCommerce

    70%
    24 Ratings

    Searchspring

    N/A
    0 Ratings

    Availability

    9.1

    BigCommerce

    91%
    6 Ratings

    Searchspring

    N/A
    0 Ratings

    Performance

    9.1

    BigCommerce

    91%
    6 Ratings

    Searchspring

    N/A
    0 Ratings

    Support Rating

    9.0

    BigCommerce

    90%
    47 Ratings
    10.0

    Searchspring

    100%
    2 Ratings

    Online Training

    9.1

    BigCommerce

    91%
    2 Ratings

    Searchspring

    N/A
    0 Ratings

    Implementation Rating

    8.5

    BigCommerce

    85%
    24 Ratings

    Searchspring

    N/A
    0 Ratings

    Configurability

    6.9

    BigCommerce

    69%
    2 Ratings

    Searchspring

    N/A
    0 Ratings

    Ease of integration

    9.1

    BigCommerce

    91%
    3 Ratings

    Searchspring

    N/A
    0 Ratings

    Product Scalability

    7.3

    BigCommerce

    73%
    329 Ratings

    Searchspring

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    BigCommerce

    91%
    2 Ratings

    Searchspring

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    BigCommerce

    91%
    2 Ratings

    Searchspring

    N/A
    0 Ratings

    Likelihood to Recommend

    BigCommerce

    When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
    Read full review

    Searchspring

    Search Spring offers strong options for search customizations: synonyms, redirects, query replacements, spell corrections, etc. We enjoy the ability to boost and unique product display options. We were 4Tell customers prior to the Search Spring acquisition and we're looking forward to both being part of one console. Search Spring is a really solid, stable search/merch platform that I would recommend for any mid-market business.
    Read full review

    Pros

    BigCommerce

    • They have a great WYSIWYG interface for creating webpage content.
    • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
    • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
    Read full review

    Searchspring

    • SearchSpring can pull in products that match specific terms according to your customizations in their dashboard.
    • SearchSpring can change the main image of products to reflect what is being searched for, such as a specific color.
    • SearchSpring can account for misspellings and typos in the search bar by using search customizations.
    Read full review

    Cons

    BigCommerce

    • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
    • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
    • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
    • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
    Read full review

    Searchspring

    • Developing 'cocktails' of different ranking criteria. At the moment we can only serve results based on either 'relevancy' or 'sales performance'. It would be great to not only have the ability to blend these two options (by search term), but also add additional facets into the mix, such as stock quantity, margin, sponsorship factor etc...
    • Provide financing reporting on results - so we know how much revenue/conversion has been driven from specific search terms. For example, "Baby Milk" drove 50 searches, 6 direct conversions (customers that searched went on to buy an item(s) that were recommended), 16 indirect conversions (customers that searched went on to buy other item(s) not severed).
    Read full review

    Pricing Details

    BigCommerce

    Starting Price

    $29.95 per month

    Editions & Modules

    BigCommerce editions and modules pricing
    EditionModules
    Standard29.951
    Plus79.952
    EnterpriseCustom3
    Pro299.954

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    *if paid annually

    Pricing Info

    Searchspring

    Starting Price

    $499 per month

    Editions & Modules

    Searchspring editions and modules pricing
    EditionModules
    Starter$499.001
    Business$799.002

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    BigCommerce

    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Read full review

    Searchspring

    No answers on this topic

    Usability

    BigCommerce

    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    Read full review

    Searchspring

    No answers on this topic

    Reliability and Availability

    BigCommerce

    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Read full review

    Searchspring

    No answers on this topic

    Performance

    BigCommerce

    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Read full review

    Searchspring

    No answers on this topic

    Support Rating

    BigCommerce

    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Read full review

    Searchspring

    We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.
    Read full review

    Online Training

    BigCommerce

    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Read full review

    Searchspring

    No answers on this topic

    Implementation Rating

    BigCommerce

    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Read full review

    Searchspring

    No answers on this topic

    Alternatives Considered

    BigCommerce

    BigCommerce VS Shopify: Do I like Shopify? Yes. Has Shopify positioned itself as more of a get rich quick drop shipping platform, and alternative to marketplaces like Etsy? Also yes. Listen, I still like Shopify a lot, and there are absolutely still cases where I feel Shopify is the best option out there. Shopify is beautiful on the front-end, you'll definitely have a fantastic looking website, but on the back end, which is very À la carte, it just feels like you get more nickel and dimed to death for some simple functionality, that at this point should be native to the platform. I will say that Shopify's native email marketing, pay as you go, is a really nice feature. BigComemrce VS Square/Weebly: We're talking about two hemp-friendly eCom platforms, and while you can absolutely build yourself a nice eCom website on Square/Weebly...it can be at times a frustratingly simple website. Super basic, which is both good and bad in that, if you're new to website, it's easy to work with. If you're a person with any professional experience, I promise, Square/Weebly will probably frustrate. In most cases I would recommend BigCommerce. BigCommerce VS WordPress: If I'm managing a website or an eCommerce website, I like both options, but I would say that because I have ten years experience doing so, I find both platforms to be robust, and easy to work with, whereas a person new to this world would probably have a hard time navigating either platform.
    Read full review

    Searchspring

    Nextopia’s features were on par or better than consideration set at a lower cost and with an easier implementation. Contract terms were also more favorable.
    Read full review

    Scalability

    BigCommerce

    Very easy to upgrade plans based on growth. Onboarding is fairly easy; however, it's a real pain for developers that the store owner has to add all the themes/apps or basically anything that costs money. It's hard to walk less tech-savvy people through this.
    Read full review

    Searchspring

    No answers on this topic

    Return on Investment

    BigCommerce

    • Users like the professional look and navigation of the site, which increased orders.
    • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
    • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
    Read full review

    Searchspring

    • Increased our site search speed.
    • Increased conversion rate.
    • Increase in sales by boosting best sellers and relevant items throughout the year.
    Read full review

    Screenshots

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