What users are saying about
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Top Rated
602 Ratings
10 Ratings

BigCommerce

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Top Rated
602 Ratings
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Score 8.5 out of 100
10 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

Searchspring

SearchSpring has improved our conversion rate on our website in just the few weeks we've had them on the site. It is obvious that the improvements will continue over time with the incremental increases in traffic every week.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.2
Searchspring
Product catalog & listings
BigCommerce
8.2
Searchspring
Product management
BigCommerce
8.5
Searchspring
Bulk product upload
BigCommerce
8.2
Searchspring
Branding
BigCommerce
7.9
Searchspring
Mobile storefront
BigCommerce
8.7
Searchspring
Product variations
BigCommerce
8.3
Searchspring
Website integration
BigCommerce
8.7
Searchspring
Visual customization
BigCommerce
8.2
Searchspring
CMS
BigCommerce
7.5
Searchspring

Online Shopping Cart

BigCommerce
8.6
Searchspring
Abandoned cart recovery
BigCommerce
8.5
Searchspring
Checkout user experience
BigCommerce
8.7
Searchspring

Online Payment System

BigCommerce
8.9
Searchspring
eCommerce security
BigCommerce
8.9
Searchspring

eCommerce Marketing

BigCommerce
7.9
Searchspring
Promotions & discounts
BigCommerce
8.4
Searchspring
Personalized recommendations
BigCommerce
7.9
Searchspring
SEO
BigCommerce
7.5
Searchspring

eCommerce Business Management

BigCommerce
8.1
Searchspring
Multi-site management
BigCommerce
7.8
Searchspring
Order processing
BigCommerce
9.0
Searchspring
Inventory management
BigCommerce
8.4
Searchspring
Shipping
BigCommerce
7.9
Searchspring
Custom functionality
BigCommerce
7.7
Searchspring

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

Searchspring

  • Reporting
  • Supporting the integration with our product feed
  • Being able to quickly make changes through the back office
Chris Wood | TrustRadius Reviewer

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

Searchspring

  • Reporting is very basic.
Ryan Dahlstrom | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Usability

BigCommerce

BigCommerce 9.5
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Searchspring

Searchspring 10.0
Based on 2 answers
We have a monthly phone call with our account manager, and she is available for calls in between as well. She has always been accessible. Working with her has been easy and she has provided training where needed. She is proactive in making sure we have everything we need and feel comfortable with the platform.
Anonymous | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

Searchspring

We used a bespoke inhouse system before
Chris Wood | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.0
Based on 302 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

Searchspring

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

Searchspring

  • Improved customer experience has led to fewer abandons on search pages.
  • Improved search results make key products more readily found.
  • Search results are actually relevant to search query.
Ryan Dahlstrom | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Searchspring

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Searchspring Editions & Modules

Edition
Starter$499.001
Business$799.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.9
Searchspring
9.9

Likelihood to Renew

BigCommerce
9.9
Searchspring

Usability

BigCommerce
9.5
Searchspring

Reliability and Availability

BigCommerce
9.1
Searchspring

Performance

BigCommerce
9.1
Searchspring

Support Rating

BigCommerce
8.9
Searchspring
10.0

Online Training

BigCommerce
9.1
Searchspring

Implementation Rating

BigCommerce
8.5
Searchspring

Scalability

BigCommerce
8.0
Searchspring

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