What users are saying about
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Top Rated
599 Ratings
47 Ratings

BigCommerce

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Top Rated
599 Ratings
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Score 8.5 out of 100
47 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS is the perfect tool for a company that is looking to keep their website updated. The simple to use tools and templates means updating and creating new pages is easy. The WYSIWYG editor is a nice feature, however, for accessibility, there should be some more guidance on what is suitable to be used on the CMS.
Debbie Marshall | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.2
Umbraco CMS
Product catalog & listings
BigCommerce
8.2
Umbraco CMS
Product management
BigCommerce
8.5
Umbraco CMS
Bulk product upload
BigCommerce
8.2
Umbraco CMS
Branding
BigCommerce
8.0
Umbraco CMS
Mobile storefront
BigCommerce
8.7
Umbraco CMS
Product variations
BigCommerce
8.3
Umbraco CMS
Website integration
BigCommerce
8.7
Umbraco CMS
Visual customization
BigCommerce
8.2
Umbraco CMS
CMS
BigCommerce
7.5
Umbraco CMS

Online Shopping Cart

BigCommerce
8.6
Umbraco CMS
Abandoned cart recovery
BigCommerce
8.5
Umbraco CMS
Checkout user experience
BigCommerce
8.7
Umbraco CMS

Online Payment System

BigCommerce
8.9
Umbraco CMS
eCommerce security
BigCommerce
8.9
Umbraco CMS

eCommerce Marketing

BigCommerce
8.0
Umbraco CMS
Promotions & discounts
BigCommerce
8.4
Umbraco CMS
Personalized recommendations
BigCommerce
7.9
Umbraco CMS
SEO
BigCommerce
7.5
Umbraco CMS

eCommerce Business Management

BigCommerce
8.1
Umbraco CMS
Multi-site management
BigCommerce
7.8
Umbraco CMS
Order processing
BigCommerce
9.0
Umbraco CMS
Inventory management
BigCommerce
8.4
Umbraco CMS
Shipping
BigCommerce
7.9
Umbraco CMS
Custom functionality
BigCommerce
7.7
Umbraco CMS

Security

BigCommerce
Umbraco CMS
1.3
Role-based user permissions
BigCommerce
Umbraco CMS
1.3

Platform & Infrastructure

BigCommerce
Umbraco CMS
5.8
API
BigCommerce
Umbraco CMS
6.2
Internationalization / multi-language
BigCommerce
Umbraco CMS
5.4

Web Content Creation

BigCommerce
Umbraco CMS
2.0
WYSIWYG editor
BigCommerce
Umbraco CMS
1.2
Code quality / cleanliness
BigCommerce
Umbraco CMS
1.3
Admin section
BigCommerce
Umbraco CMS
1.3
Page templates
BigCommerce
Umbraco CMS
1.3
Library of website themes
BigCommerce
Umbraco CMS
1.1
Mobile optimization / responsive design
BigCommerce
Umbraco CMS
1.3
Publishing workflow
BigCommerce
Umbraco CMS
1.3
Form generator
BigCommerce
Umbraco CMS
7.1

Web Content Management

BigCommerce
Umbraco CMS
4.0
Content taxonomy
BigCommerce
Umbraco CMS
1.3
SEO support
BigCommerce
Umbraco CMS
1.3
Bulk management
BigCommerce
Umbraco CMS
5.7
Availability / breadth of extensions
BigCommerce
Umbraco CMS
6.0
Community / comment management
BigCommerce
Umbraco CMS
5.8

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

Umbraco CMS

  • Quick to learn. For most if cases, developer needs to know Razor coding.
  • Doesn't require back-end programming.
  • Has build in users management (developers, content managers) and members management consoles (users of the site).
  • Clear admin tool (especially in version 7)
  • Fast.
  • Creating code from scratch, so it is easier to create clean code.
Filip Witkowski | TrustRadius Reviewer

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

Umbraco CMS

  • Speed for older sites - Umbraco content can load slowly if you have thousands of pages of content. Of course, this would not be a problem for simpler websites
  • Complexity - since the product is free out-of-the-box, it will take technical expertise to get Umbraco setup properly
Jason Kelly | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

Umbraco CMS

No score
No answers yet
No answers on this topic

Usability

BigCommerce

BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 4.0
Based on 1 answer
Many end users will be overwhelmed with the admin interface. Some common functions are buried in menus
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 7.0
Based on 1 answer
Occasionally, errors will appear in the admin that make it impossible to work without developer support.
Matthew Hardesty | TrustRadius Reviewer

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 3.0
Based on 1 answer
Working in the admin panel (adding / reviewing / editing content) is very slow.The public facing site speed is dependent on what the pages are doing and how well the code was written (whether it is optimized for speed).
Matthew Hardesty | TrustRadius Reviewer

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 2.0
Based on 1 answer
Support for Umbraco-owned paid plugins is nonexistent.
Matthew Hardesty | TrustRadius Reviewer

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 3.0
Based on 1 answer
Online training is often based on older versions of the platform. So, you'll have to fill in the gaps on your own.
Matthew Hardesty | TrustRadius Reviewer

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 7.0
Based on 1 answer
Spend the time to wireframe the content structure prior to diving in. This helps speed the process of implementation and it serves as documentation for end users.
Matthew Hardesty | TrustRadius Reviewer

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

Umbraco CMS

Umbraco's templating is far superior than WordPress, Drupal and Joomla, but it's update process is WAY behind those platforms. The release schedule of Umbraco is way to often and most releases are to fix something missed in the previous release and not an improvement or new feature of the CMS
Anonymous | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.0
Based on 301 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS 4.0
Based on 1 answer
Without significant development, the product does not scale well.
Matthew Hardesty | TrustRadius Reviewer

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

Umbraco CMS

  • Has helped us to create more engaging pages that push people to complete the online forms
  • We have seen more people buy from us since we launched our new look website
  • We can easily update the content without waiting for the development team to make changes
Debbie Marshall | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

Umbraco CMS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Umbraco CMS Editions & Modules

On-premise Edition
Umbraco Free$0
Umbraco Professional$5,0002
Umbraco Enterprise5000+2
  1. per year
SaaS Edition
Umbraco Cloud Starter$391
Umbraco Cloud Standard$2091
Umbraco Cloud Professional$5691
Umbraco Cloud Enterprise5000+1
Umbraco Heartcore Mini$491
Umbraco Heartcore Starter$2391
Umbraco Heartcore Professional$9991
Umbraco Heartcore Enterprise1000+1
  1. per month
Additional Pricing Details
The Umbraco CMS and all of its core features are the same across all plans. The paid on-premise plans includes support, onboarding, licenses to add-on products (Umbraco Forms, Umbraco Courier, Umbraco TV) as well as a discount on developer training courses. Umbraco Cloud is the CMS hosted on Azure Cloud servers with automated upgrades, unlimited hosting and smooth deployments. All features can be found on Umbraco.com. Umbraco Heartcore is the managed Headless SaaS version of Umbraco.

Rating Summary

Likelihood to Recommend

BigCommerce
8.9
Umbraco CMS
1.3

Likelihood to Renew

BigCommerce
9.9
Umbraco CMS

Usability

BigCommerce
9.6
Umbraco CMS
4.0

Reliability and Availability

BigCommerce
9.1
Umbraco CMS
7.0

Performance

BigCommerce
9.1
Umbraco CMS
3.0

Support Rating

BigCommerce
8.9
Umbraco CMS
2.0

Online Training

BigCommerce
9.1
Umbraco CMS
3.0

Implementation Rating

BigCommerce
8.5
Umbraco CMS
7.0

Scalability

BigCommerce
8.0
Umbraco CMS
4.0

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