What users are saying about
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Top Rated
639 Ratings
49 Ratings

BigCommerce

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Top Rated
639 Ratings
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Score 8.3 out of 100
49 Ratings
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Score 5.6 out of 100

Feature Set Ratings

    Online Storefront

    7.8

    BigCommerce

    78%

    Umbraco CMS

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 9/9 features

    Product catalog & listings

    8.3
    83%
    400 Ratings
    N/A
    0 Ratings

    Product management

    8.5
    85%
    397 Ratings
    N/A
    0 Ratings

    Bulk product upload

    7.8
    78%
    300 Ratings
    N/A
    0 Ratings

    Branding

    8.1
    81%
    349 Ratings
    N/A
    0 Ratings

    Mobile storefront

    7.6
    76%
    388 Ratings
    N/A
    0 Ratings

    Product variations

    8.0
    80%
    375 Ratings
    N/A
    0 Ratings

    Website integration

    7.7
    77%
    330 Ratings
    N/A
    0 Ratings

    Visual customization

    7.4
    74%
    391 Ratings
    N/A
    0 Ratings

    CMS

    7.0
    70%
    287 Ratings
    N/A
    0 Ratings

    Online Shopping Cart

    8.0

    BigCommerce

    80%

    Umbraco CMS

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 2/2 features

    Abandoned cart recovery

    7.9
    79%
    349 Ratings
    N/A
    0 Ratings

    Checkout user experience

    8.0
    80%
    385 Ratings
    N/A
    0 Ratings

    Online Payment System

    8.4

    BigCommerce

    84%

    Umbraco CMS

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 1/1 features

    eCommerce security

    8.4
    84%
    386 Ratings
    N/A
    0 Ratings

    eCommerce Marketing

    7.4

    BigCommerce

    74%

    Umbraco CMS

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 3/3 features

    Promotions & discounts

    7.8
    78%
    368 Ratings
    N/A
    0 Ratings

    Personalized recommendations

    7.0
    70%
    305 Ratings
    N/A
    0 Ratings

    SEO

    7.6
    76%
    363 Ratings
    N/A
    0 Ratings

    eCommerce Business Management

    7.7

    BigCommerce

    77%

    Umbraco CMS

    Feature Set Not Supported
    N/A
    BigCommerce ranks higher in 5/5 features

    Multi-site management

    8.0
    80%
    176 Ratings
    N/A
    0 Ratings

    Order processing

    8.1
    81%
    376 Ratings
    N/A
    0 Ratings

    Inventory management

    7.8
    78%
    333 Ratings
    N/A
    0 Ratings

    Shipping

    7.3
    73%
    336 Ratings
    N/A
    0 Ratings

    Custom functionality

    7.0
    70%
    333 Ratings
    N/A
    0 Ratings

    Security

    BigCommerce

    Feature Set Not Supported
    N/A
    1.0

    Umbraco CMS

    10%
    Umbraco CMS ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    1.0
    10%
    11 Ratings

    Platform & Infrastructure

    BigCommerce

    Feature Set Not Supported
    N/A
    5.3

    Umbraco CMS

    53%
    Umbraco CMS ranks higher in 2/2 features

    API

    N/A
    0 Ratings
    5.5
    55%
    9 Ratings

    Internationalization / multi-language

    N/A
    0 Ratings
    5.1
    51%
    9 Ratings

    Web Content Creation

    BigCommerce

    Feature Set Not Supported
    N/A
    1.6

    Umbraco CMS

    16%
    Umbraco CMS ranks higher in 8/8 features

    WYSIWYG editor

    N/A
    0 Ratings
    1.0
    10%
    11 Ratings

    Code quality / cleanliness

    N/A
    0 Ratings
    1.0
    10%
    11 Ratings

    Admin section

    N/A
    0 Ratings
    1.0
    10%
    11 Ratings

    Page templates

    N/A
    0 Ratings
    1.0
    10%
    11 Ratings

    Library of website themes

    N/A
    0 Ratings
    1.0
    10%
    10 Ratings

    Mobile optimization / responsive design

    N/A
    0 Ratings
    1.0
    10%
    10 Ratings

    Publishing workflow

    N/A
    0 Ratings
    1.0
    10%
    11 Ratings

    Form generator

    N/A
    0 Ratings
    5.9
    59%
    9 Ratings

    Web Content Management

    BigCommerce

    Feature Set Not Supported
    N/A
    3.6

    Umbraco CMS

    36%
    Umbraco CMS ranks higher in 5/5 features

    Content taxonomy

    N/A
    0 Ratings
    1.0
    10%
    11 Ratings

    SEO support

    N/A
    0 Ratings
    1.0
    10%
    10 Ratings

    Bulk management

    N/A
    0 Ratings
    5.0
    50%
    8 Ratings

    Availability / breadth of extensions

    N/A
    0 Ratings
    5.2
    52%
    10 Ratings

    Community / comment management

    N/A
    0 Ratings
    5.9
    59%
    10 Ratings

    Attribute Ratings

    • BigCommerce is rated higher in 8 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating, Product Scalability

    Likelihood to Recommend

    8.2

    BigCommerce

    82%
    423 Ratings
    1.0

    Umbraco CMS

    10%
    11 Ratings

    Likelihood to Renew

    9.9

    BigCommerce

    99%
    50 Ratings

    Umbraco CMS

    N/A
    0 Ratings

    Usability

    7.1

    BigCommerce

    71%
    24 Ratings
    4.0

    Umbraco CMS

    40%
    1 Rating

    Availability

    9.1

    BigCommerce

    91%
    6 Ratings
    7.0

    Umbraco CMS

    70%
    2 Ratings

    Performance

    9.1

    BigCommerce

    91%
    6 Ratings
    3.0

    Umbraco CMS

    30%
    2 Ratings

    Support Rating

    9.0

    BigCommerce

    90%
    47 Ratings
    2.0

    Umbraco CMS

    20%
    2 Ratings

    Online Training

    9.1

    BigCommerce

    91%
    2 Ratings
    3.0

    Umbraco CMS

    30%
    1 Rating

    Implementation Rating

    8.5

    BigCommerce

    85%
    24 Ratings
    7.0

    Umbraco CMS

    70%
    2 Ratings

    Configurability

    6.9

    BigCommerce

    69%
    2 Ratings

    Umbraco CMS

    N/A
    0 Ratings

    Ease of integration

    9.1

    BigCommerce

    91%
    3 Ratings

    Umbraco CMS

    N/A
    0 Ratings

    Product Scalability

    7.4

    BigCommerce

    74%
    329 Ratings
    4.0

    Umbraco CMS

    40%
    1 Rating

    Vendor post-sale

    9.1

    BigCommerce

    91%
    2 Ratings

    Umbraco CMS

    N/A
    0 Ratings

    Vendor pre-sale

    9.1

    BigCommerce

    91%
    2 Ratings

    Umbraco CMS

    N/A
    0 Ratings

    Likelihood to Recommend

    BigCommerce

    When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
    Read full review

    Umbraco

    Umbraco CMS is the perfect tool for a company that is looking to keep their website updated. The simple to use tools and templates means updating and creating new pages is easy. The WYSIWYG editor is a nice feature, however, for accessibility, there should be some more guidance on what is suitable to be used on the CMS.
    Read full review

    Pros

    BigCommerce

    • They have a great WYSIWYG interface for creating webpage content.
    • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
    • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
    Read full review

    Umbraco

    • Quick to learn. For most if cases, developer needs to know Razor coding.
    • Doesn't require back-end programming.
    • Has build in users management (developers, content managers) and members management consoles (users of the site).
    • Clear admin tool (especially in version 7)
    • Fast.
    • Creating code from scratch, so it is easier to create clean code.
    Read full review

    Cons

    BigCommerce

    • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
    • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
    • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
    • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
    Read full review

    Umbraco

    • Speed for older sites - Umbraco content can load slowly if you have thousands of pages of content. Of course, this would not be a problem for simpler websites
    • Complexity - since the product is free out-of-the-box, it will take technical expertise to get Umbraco setup properly
    Read full review

    Pricing Details

    BigCommerce

    Starting Price

    $29.95 per month

    Editions & Modules

    BigCommerce editions and modules pricing
    EditionModules
    Standard29.951
    Plus79.952
    EnterpriseCustom3
    Pro299.954

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    *if paid annually

    Pricing Info

    Umbraco CMS

    Starting Price

    $0

    Editions & Modules

    Umbraco CMS editions and modules pricing
    EditionModules
    Umbraco Free01
    Umbraco Professional50002
    Umbraco Enterprise5000+3
    Umbraco Cloud Starter394
    Umbraco Cloud Standard2095
    Umbraco Cloud Professional5696
    Umbraco Cloud Enterprise5000+7
    Umbraco Heartcore Mini498
    Umbraco Heartcore Starter2399
    Umbraco Heartcore Professional99910
    Umbraco Heartcore Enterprise1000+11

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    The Umbraco CMS and all of its core features are the same across all plans. The paid on-premise plans includes support, onboarding, licenses to add-on products (Umbraco Forms, Umbraco Courier, Umbraco TV) as well as a discount on developer training courses. Umbraco Cloud is the CMS hosted on Azure Cloud servers with automated upgrades, unlimited hosting and smooth deployments. All features can be found on Umbraco.com. Umbraco Heartcore is the managed Headless SaaS version of Umbraco.

    Likelihood to Renew

    BigCommerce

    We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
    Read full review

    Umbraco

    No answers on this topic

    Usability

    BigCommerce

    I literally don't use anything else anymore. It's the best option out there. What else can I say? If you have read the rest of my review, and it makes sense to you, there you go. Everything just works. Have had to call support 1 time in 7 years. That says a lot.
    Read full review

    Umbraco

    Many end users will be overwhelmed with the admin interface. Some common functions are buried in menus
    Read full review

    Reliability and Availability

    BigCommerce

    Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
    Read full review

    Umbraco

    Occasionally, errors will appear in the admin that make it impossible to work without developer support.
    Read full review

    Performance

    BigCommerce

    All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
    Read full review

    Umbraco

    Working in the admin panel (adding / reviewing / editing content) is very slow. The public facing site speed is dependent on what the pages are doing and how well the code was written (whether it is optimized for speed).
    Read full review

    Support Rating

    BigCommerce

    Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
    Read full review

    Umbraco

    Support for Umbraco-owned paid plugins is nonexistent.
    Read full review

    Online Training

    BigCommerce

    They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
    Read full review

    Umbraco

    Online training is often based on older versions of the platform. So, you'll have to fill in the gaps on your own.
    Read full review

    Implementation Rating

    BigCommerce

    A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
    Read full review

    Umbraco

    Spend the time to wireframe the content structure prior to diving in. This helps speed the process of implementation and it serves as documentation for end users.
    Read full review

    Alternatives Considered

    BigCommerce

    BigCommerce VS Shopify: Do I like Shopify? Yes. Has Shopify positioned itself as more of a get rich quick drop shipping platform, and alternative to marketplaces like Etsy? Also yes. Listen, I still like Shopify a lot, and there are absolutely still cases where I feel Shopify is the best option out there. Shopify is beautiful on the front-end, you'll definitely have a fantastic looking website, but on the back end, which is very À la carte, it just feels like you get more nickel and dimed to death for some simple functionality, that at this point should be native to the platform. I will say that Shopify's native email marketing, pay as you go, is a really nice feature. BigComemrce VS Square/Weebly: We're talking about two hemp-friendly eCom platforms, and while you can absolutely build yourself a nice eCom website on Square/Weebly...it can be at times a frustratingly simple website. Super basic, which is both good and bad in that, if you're new to website, it's easy to work with. If you're a person with any professional experience, I promise, Square/Weebly will probably frustrate. In most cases I would recommend BigCommerce. BigCommerce VS WordPress: If I'm managing a website or an eCommerce website, I like both options, but I would say that because I have ten years experience doing so, I find both platforms to be robust, and easy to work with, whereas a person new to this world would probably have a hard time navigating either platform.
    Read full review

    Umbraco

    Umbraco's templating is far superior than WordPress, Drupal and Joomla, but it's update process is WAY behind those platforms. The release schedule of Umbraco is way to often and most releases are to fix something missed in the previous release and not an improvement or new feature of the CMS
    Read full review

    Scalability

    BigCommerce

    Very easy to upgrade plans based on growth. Onboarding is fairly easy; however, it's a real pain for developers that the store owner has to add all the themes/apps or basically anything that costs money. It's hard to walk less tech-savvy people through this.
    Read full review

    Umbraco

    Without significant development, the product does not scale well.
    Read full review

    Return on Investment

    BigCommerce

    • Users like the professional look and navigation of the site, which increased orders.
    • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
    • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
    Read full review

    Umbraco

    • Has helped us to create more engaging pages that push people to complete the online forms
    • We have seen more people buy from us since we launched our new look website
    • We can easily update the content without waiting for the development team to make changes
    Read full review

    Screenshots

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