Bigin by Zoho CRM vs. Bitrix24

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.4 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Bitrix24
Score 7.9 out of 10
N/A
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
$49
per month 5 Users
Pricing
Bigin by Zoho CRMBitrix24
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
BASIC
$49.00
per month 5 Users
STANDARD
$99.00
per month 50 Users
PROFESSIONAL
$199.00
per month 100 Users
Enterprise
$399.00
per month 250 Users
Enterprise 250
$399.00
per month 250 Users
Enterprise 500
$639.00
per month 500 Users
Enterprise 1000
$799.00
per month 1000 Users
Offerings
Pricing Offerings
Bigin by Zoho CRMBitrix24
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.Price per month when paying for 1 year.
More Pricing Information
Community Pulse
Bigin by Zoho CRMBitrix24
Considered Both Products
Bigin by Zoho CRM
Chose Bigin by Zoho CRM
Bigin by Zoho CRM is a very easy to use tool at a very fair price the small companies can afford. At the same time it is very robust technology thet brings the best features from other competitors. The best of Bigin by Zoho CRM is that it has been designed with small companies …
Bitrix24
Chose Bitrix24
We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management.
Top Pros
Top Cons
Features
Bigin by Zoho CRMBitrix24
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.1
35 Ratings
5% above category average
Bitrix24
-
Ratings
Customer data management / contact management8.932 Ratings00 Ratings
Workflow management8.633 Ratings00 Ratings
Opportunity management8.832 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.931 Ratings00 Ratings
Contract management5.68 Ratings00 Ratings
Interaction tracking8.932 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.2
30 Ratings
8% above category average
Bitrix24
-
Ratings
Lead management9.028 Ratings00 Ratings
Email marketing7.426 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
7.4
28 Ratings
2% below category average
Bitrix24
-
Ratings
Task management8.328 Ratings00 Ratings
Reporting6.65 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.1
32 Ratings
6% above category average
Bitrix24
-
Ratings
Pipeline visualization8.432 Ratings00 Ratings
Customizable reports7.728 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.6
34 Ratings
13% above category average
Bitrix24
-
Ratings
Custom fields8.634 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.6
33 Ratings
3% above category average
Bitrix24
-
Ratings
Single sign-on capability8.626 Ratings00 Ratings
Role-based user permissions8.632 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
6.8
18 Ratings
7% below category average
Bitrix24
-
Ratings
Social data6.617 Ratings00 Ratings
Social engagement7.017 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.3
24 Ratings
15% above category average
Bitrix24
-
Ratings
Marketing automation8.324 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.9
32 Ratings
17% above category average
Bitrix24
-
Ratings
Mobile access8.932 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Bitrix24
7.4
21 Ratings
6% below category average
Task Management00 Ratings7.021 Ratings
Gantt Charts00 Ratings8.017 Ratings
Scheduling00 Ratings8.618 Ratings
Workflow Automation00 Ratings6.918 Ratings
Mobile Access00 Ratings5.020 Ratings
Search00 Ratings8.019 Ratings
Visual planning tools00 Ratings8.519 Ratings
Communication
Comparison of Communication features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Bitrix24
8.4
21 Ratings
5% above category average
Chat00 Ratings9.020 Ratings
Notifications00 Ratings7.521 Ratings
Discussions00 Ratings8.520 Ratings
Surveys00 Ratings8.515 Ratings
Internal knowledgebase00 Ratings8.518 Ratings
Integrates with GoToMeeting00 Ratings8.38 Ratings
Integrates with Gmail and Google Hangouts00 Ratings9.012 Ratings
Integrates with Outlook00 Ratings8.011 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Bigin by Zoho CRM
-
Ratings
Bitrix24
7.4
22 Ratings
9% below category average
Versioning00 Ratings7.518 Ratings
Video files00 Ratings7.416 Ratings
Audio files00 Ratings7.915 Ratings
Document collaboration00 Ratings6.922 Ratings
Access control00 Ratings8.520 Ratings
Advanced security features00 Ratings7.518 Ratings
Integrates with Google Drive00 Ratings7.016 Ratings
Device sync00 Ratings6.418 Ratings
Best Alternatives
Bigin by Zoho CRMBitrix24
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Stackby
Stackby
Score 9.6 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
HCL Connections
HCL Connections
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMBitrix24
Likelihood to Recommend
9.1
(35 ratings)
8.2
(22 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(7 ratings)
8.5
(9 ratings)
Support Rating
5.9
(7 ratings)
9.1
(9 ratings)
User Testimonials
Bigin by Zoho CRMBitrix24
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
Read full review
Bitrix24
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Read full review
Bitrix24
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Read full review
Cons
Zoho
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
Read full review
Bitrix24
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
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Likelihood to Renew
Zoho
Because it is good.
Read full review
Bitrix24
No answers on this topic
Usability
Zoho
It has some great functions that are very easy to use and user-friendly, however overall it is not a very robust system and the fact that it only does sales and not the rest of the cycle for an organization makes it very limiting. There are a lot of functions that are very basic, but for the price it does offer a lot of value for a smaller company that just needs basic functions to track.
Read full review
Bitrix24
It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
Read full review
Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Bitrix24
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
Read full review
Bitrix24
In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
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Return on Investment
Zoho
  • It allows me to quickly and affordably implement a CRM - which is a requirement.
  • It is affordable and easy to use, so I can recommend it to my clients and support those who choose to adopt Bigin by Zoho CRM with much more detailed and specific support and training.
Read full review
Bitrix24
  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

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Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of