Bigin by Zoho CRM vs. Freshsales

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bigin by Zoho CRM
Score 8.7 out of 10
N/A
Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.
$9
per month
Freshsales
Score 8.1 out of 10
N/A
Freshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…
$11
per month per user
Pricing
Bigin by Zoho CRMFreshsales
Editions & Modules
Express
$9.00
per month per user
Premier
$15.00
per month
Growth
$9
per month (billed annually) per user
Pro
$39
per month (billed annually) per user
Enterprise
$59
per month (billed annually) per user
Offerings
Pricing Offerings
Bigin by Zoho CRMFreshsales
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount for annual pricing.
More Pricing Information
Community Pulse
Bigin by Zoho CRMFreshsales
Top Pros
Top Cons
Features
Bigin by Zoho CRMFreshsales
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bigin by Zoho CRM
8.0
63 Ratings
3% above category average
Freshsales
10.0
53 Ratings
26% above category average
Customer data management / contact management8.759 Ratings9.953 Ratings
Workflow management8.360 Ratings10.051 Ratings
Opportunity management8.759 Ratings10.045 Ratings
Integration with email client (e.g., Outlook or Gmail)8.055 Ratings9.952 Ratings
Contract management6.325 Ratings00 Ratings
Interaction tracking8.152 Ratings9.952 Ratings
Territory management00 Ratings10.041 Ratings
Quote & order management00 Ratings10.01 Ratings
Channel / partner relationship management00 Ratings10.039 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bigin by Zoho CRM
8.1
51 Ratings
6% above category average
Freshsales
9.9
50 Ratings
26% above category average
Lead management8.748 Ratings9.948 Ratings
Email marketing7.543 Ratings9.949 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bigin by Zoho CRM
8.2
51 Ratings
7% above category average
Freshsales
10.0
51 Ratings
27% above category average
Task management8.351 Ratings10.048 Ratings
Reporting8.127 Ratings10.050 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bigin by Zoho CRM
8.2
53 Ratings
6% above category average
Freshsales
9.9
52 Ratings
25% above category average
Pipeline visualization8.653 Ratings10.052 Ratings
Customizable reports7.846 Ratings9.946 Ratings
Forecasting00 Ratings9.944 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bigin by Zoho CRM
8.3
56 Ratings
9% above category average
Freshsales
6.9
50 Ratings
9% below category average
Custom fields8.356 Ratings6.050 Ratings
Custom objects00 Ratings5.040 Ratings
API for custom integration00 Ratings9.938 Ratings
Security
Comparison of Security features of Product A and Product B
Bigin by Zoho CRM
8.8
54 Ratings
5% above category average
Freshsales
10.0
46 Ratings
18% above category average
Single sign-on capability8.844 Ratings10.040 Ratings
Role-based user permissions8.752 Ratings9.946 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bigin by Zoho CRM
7.5
32 Ratings
2% above category average
Freshsales
-
Ratings
Social data7.531 Ratings00 Ratings
Social engagement7.531 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bigin by Zoho CRM
8.1
41 Ratings
11% above category average
Freshsales
-
Ratings
Marketing automation8.141 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bigin by Zoho CRM
8.5
54 Ratings
13% above category average
Freshsales
9.0
47 Ratings
19% above category average
Mobile access8.554 Ratings9.047 Ratings
Best Alternatives
Bigin by Zoho CRMFreshsales
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
Creatio
Creatio
Score 9.3 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bigin by Zoho CRMFreshsales
Likelihood to Recommend
9.1
(63 ratings)
9.9
(53 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
8.7
(34 ratings)
9.9
(8 ratings)
Support Rating
6.4
(7 ratings)
7.0
(6 ratings)
User Testimonials
Bigin by Zoho CRMFreshsales
Likelihood to Recommend
Zoho
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
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Freshworks Inc
If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
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Pros
Zoho
  • Bigin by Zoho CRM has embedded the marketing automation feature in its operations.
  • Also, Bigin supports CRM, through social media engagement and other working platforms.
  • Bigin provides the management team with customizable reports, after extensive analysis from the entire market segment.
Read full review
Freshworks Inc
  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
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Cons
Zoho
  • I would like to link the same contact to more than one company.
  • I would like to be able to use only the name field, but I need to use first and last name
  • I would like to have a plan where there is no limit on the number of customizable fields
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Freshworks Inc
  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
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Likelihood to Renew
Zoho
Because it is good.
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Freshworks Inc
No answers on this topic
Usability
Zoho
Overall it does a perfect job at all the basics, plus more. There are obviously always going to be some features that you feel are missing, or things that you may wand done differently. but with the value for money, you really can't complain.
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Freshworks Inc
I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
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Support Rating
Zoho
The support is all international and it takes a while to get support as you have to go through chats and set up times, not as easy to just call and get the support you need. They are very nice when you do finally connect with someone and they are knowledgeable, just challenging being international sometimes.
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Freshworks Inc
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
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Alternatives Considered
Zoho
The price is much more attractive than equivalent tools. Pipe drive is as good, but the cost is a big factor when you are a small company, especially at the beginning. So that is why we chose BIgin, and we are delighted with it. With five members, it saves a few hundreds of euros a year.
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Freshworks Inc
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales. Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support. Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia. Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
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Return on Investment
Zoho
  • I was able to migrate from Hubspot CRM easily saving me hours of time
  • I have recieved 5 x replies to the email sequence i set up since i started using it
  • I have improved lead conversion by 5% so far
Read full review
Freshworks Inc
  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Read full review
ScreenShots

Bigin by Zoho CRM Screenshots

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Freshsales Screenshots

Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc