What users are saying about
67 Ratings
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Score 8.2 out of 100
18 Ratings
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Score 9 out of 100

Feature Set Ratings

  • Less Annoying CRM ranks higher in 7 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
  • Bigin by Zoho CRM and Less Annoying CRM are tied in 1 feature set: CRM Reporting & Analytics

Sales Force Automation

8.1

Bigin by Zoho CRM

81%
8.9

Less Annoying CRM

89%
Less Annoying CRM ranks higher in 8/9 features

Customer data management / contact management

8.6
86%
6 Ratings
9.4
94%
12 Ratings

Workflow management

7.6
76%
6 Ratings
8.5
85%
10 Ratings

Opportunity management

8.6
86%
5 Ratings
8.2
82%
9 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
6 Ratings
8.6
86%
8 Ratings

Interaction tracking

7.9
79%
6 Ratings
9.6
96%
8 Ratings

Territory management

N/A
0 Ratings
8.2
82%
4 Ratings

Contract management

N/A
0 Ratings
9.6
96%
7 Ratings

Quote & order management

N/A
0 Ratings
9.1
91%
5 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.1
91%
6 Ratings

Marketing Automation

7.1

Bigin by Zoho CRM

71%
9.1

Less Annoying CRM

91%
Less Annoying CRM ranks higher in 2/2 features

Lead management

7.7
77%
6 Ratings
9.1
91%
9 Ratings

Email marketing

6.6
66%
6 Ratings
9.1
91%
7 Ratings

CRM Project Management

7.1

Bigin by Zoho CRM

71%
9.4

Less Annoying CRM

94%
Less Annoying CRM ranks higher in 2/2 features

Task management

7.1
71%
6 Ratings
9.4
94%
11 Ratings

Reporting

N/A
0 Ratings
9.4
94%
8 Ratings

CRM Reporting & Analytics

7.7

Bigin by Zoho CRM

77%
7.7

Less Annoying CRM

77%
Less Annoying CRM ranks higher in 3/3 features

Pipeline visualization

8.0
80%
6 Ratings
8.2
82%
7 Ratings

Customizable reports

7.4
74%
6 Ratings
7.7
77%
6 Ratings

Forecasting

N/A
0 Ratings
7.3
73%
5 Ratings

Customization

7.3

Bigin by Zoho CRM

73%
8.9

Less Annoying CRM

89%
Less Annoying CRM ranks higher in 3/3 features

Custom fields

7.3
73%
6 Ratings
9.4
94%
11 Ratings

Scripting environment

N/A
0 Ratings
8.2
82%
3 Ratings

API for custom integration

N/A
0 Ratings
9.1
91%
1 Rating

Security

8.4

Bigin by Zoho CRM

84%
9.4

Less Annoying CRM

94%
Bigin by Zoho CRM ranks higher in 1/2 features

Single sign-on capability

8.6
86%
5 Ratings
N/A
0 Ratings

Role-based user permissions

8.1
81%
6 Ratings
9.4
94%
8 Ratings

Social CRM

6.7

Bigin by Zoho CRM

67%

Less Annoying CRM

Feature Set Not Supported
N/A
Bigin by Zoho CRM ranks higher in 2/2 features

Social data

6.6
66%
6 Ratings
N/A
0 Ratings

Social engagement

6.8
68%
6 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.1

Bigin by Zoho CRM

81%
9.1

Less Annoying CRM

91%
Less Annoying CRM ranks higher in 1/1 features

Marketing automation

8.1
81%
5 Ratings
9.1
91%
1 Rating

Platform

9.0

Bigin by Zoho CRM

90%
10.0

Less Annoying CRM

100%
Less Annoying CRM ranks higher in 1/1 features

Mobile access

9.0
90%
6 Ratings
10.0
100%
7 Ratings

Customer Service & Support

Bigin by Zoho CRM

Feature Set Not Supported
N/A
9.4

Less Annoying CRM

94%
Less Annoying CRM ranks higher in 2/2 features

Case management

N/A
0 Ratings
9.4
94%
9 Ratings

Help desk management

N/A
0 Ratings
9.4
94%
10 Ratings

Attribute Ratings

  • Less Annoying CRM is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.3

Bigin by Zoho CRM

83%
6 Ratings
9.4

Less Annoying CRM

94%
12 Ratings

Usability

8.1

Bigin by Zoho CRM

81%
6 Ratings
9.4

Less Annoying CRM

94%
3 Ratings

Support Rating

7.7

Bigin by Zoho CRM

77%
6 Ratings
9.4

Less Annoying CRM

94%
5 Ratings

Likelihood to Recommend

Zoho Corporation

It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
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Less Annoying CRM

My needs are to deal with a contact base of several hundred. These are everything from hot prospects, buying customers, lost causes, wishful thinking contacts, manufacturing sources of several different types, and candidates for my shop network. This CRM is well suited to organizing these into appropriate categories, permitting sorting by any number of factors, and keeping track of all contacts in addition to providing a very easy to use future contact scheduling system. I don't know how well it would fit a very complex organization, but that's not my requirement. I used Salesforce for some time, and got lost with all the various menus and features I did not need. Less Annoying CRM is exactly what I need and am very pleased with my decision to use it.
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Pros

Zoho Corporation

  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
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Less Annoying CRM

  • The customization is the key that allows this CRM to help us be successful.
  • Organization is easy and it keeps us on task.
  • We don't miss a beat anymore! With daily reminders, it is easy to see what we must do each day.
  • With two of us working simultaneously on multiple projects, LACRM makes it so we can keep up with each other with constantly emailing back and forth.
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Cons

Zoho Corporation

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
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Less Annoying CRM

  • I would love to see more options for integration. EmailMeForm is a big one I'd love to see.
  • Would love to be able to remove things like pipelines to fully customize things. Also, would love to see the ability to have a program within LACRM that works somewhat like Quickbooks where you can enter in payment information and it goes to a form/file to keep track of payments too.
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Pricing Details

Bigin by Zoho CRM

Starting Price

$9 per month

Editions & Modules

Bigin by Zoho CRM editions and modules pricing
EditionModules
Express$9.001
Premier$15.002

Footnotes

  1. per month per user
  2. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

20% discount for annual pricing.

Less Annoying CRM

Starting Price

$15 per month per user

Editions & Modules

Less Annoying CRM editions and modules pricing
EditionModules
Always151

Footnotes

  1. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

The system is $15 per user per month. No hidden costs or fees, or paying unused functionality. No long-term contracts. The first 30 days with the product are free, and the vendor won’t ask for payment information until that trial period ends.

Usability

Zoho Corporation

A solid 8 from my perspective, a tool all small businesses should try out before venturing into the world of larger CRM solutions as this gives you the best entry point into the CRM solution world with ideas about all the modules that are required the most. It can be made a bit more intermediate user friendly by adding a bit more mass approach style features
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Less Annoying CRM

Interface is simple and easy to navigate.
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Support Rating

Zoho Corporation

Bigin by Zoho CRM has a 24 hours help desk, with well informed professionals, and they constantly listen and solve what ails the users. More so, often, new releases in the form of documentations regarding the software updates are made and revealed, making the beginners learn. The dashboard of Bigin is very basic, with well set operational features and by simply clicking any of them, the results are instantly revealed.
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Less Annoying CRM

Simply outstanding! I am a very experienced customer service professional and I have not seen a company with their act so together in a long time!
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Alternatives Considered

Zoho Corporation

Bullhorn was a much better platform that Zoho, but Zoho is more affordable. Salesforce was very complicated, but Bullhorn was amazing at customization, specific full cycle tracking, as well as it was an all in one so you could do the recruiting cycle, sales cycle, billing and HR functions all in one whereas with Zoho they don't talk to each other and you have to have a different system for each process so it isn't all-in-one and accessible like other programs.
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Less Annoying CRM

There is simply no comparison. Quickbooks Lead Center is very limited in its ability to produce reports or even use a follow-up spreadsheet. In QuickBooks Lead Center your follow-up consists of a report that doesn't show any notes, must be clicked on one by one and when printed only prints the name of the lead (no notes, dates etc.) With Less Annoying CRM you can customize reports, print them easily and have useful information right at your finger tips. Absolutely the best decision we made to increase our ROI.
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Return on Investment

Zoho Corporation

  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
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Less Annoying CRM

  • Less Annoying CRM is well-priced. If you are looking for simple, ease-of-use, at a great price point this is the CRM for you.
  • The monthly cost of Less Annoying CRM is small - the peace-of-mind I get from being able to track my communications in one place is great.
  • One of my business objectives is to communicate effectively with my customers and prospects. Less Annoying CRM helps me meet that objective.
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