BigPanda vs. ExtraHop Performance Platform vs. PagerDuty

If the organization has a proper CMDB asset record then BigPanda features can be utilized to their true potential as it has alert correlation capability. The alert can be redirected to the proper support team using the auto-share feature. This wouldn't be the case where asset records are not updated and the Operations have to manually assign the alerts to support groups.

Incentivized

One very big use is the ability to resolve performance issues. One example used was with the performance of sql issues. ExtraHop [Performance Platform] gave us the packet tracing ability to see the database was being queried incorrectly. A programmer has written a query that would bring the database information local and one the queries instead of allowing the sql server itself to do the work and push out the information.

Incentivized

To be sincere, PagerDuty is a powerful, intelligent, and dependable on-call and incident management tool that provides amazing solutions to our company. Therefore, if someone is looking for reliability and accuracy in incident management, I will not hesitate to recommend PagerDuty. It is easy to use, and it will give you value for money.

• Alert correlation feature helps in grouping similar alerts together
• Alert Enrichment to enhance the data after it arrives on the tool
• Integration with multiple tools
• The console is very user friendly and provides ease of administration

Incentivized

• It is very good at making it easy to find root cause for app issues.
• It provides very good stats, graphs, and diagrams of IT utilization.

Incentivized

• PagerDuty sends the alerts set on high severity incidents on time and never misses any single instance.
• PagerDuty help to send alert to mobile calls and Team channel for outage.
• PagerDuty also resolves some of the high severity incidents as part of self healing mechanism.

Incentivized

• Tool should have a feature to query the data
• The dashboard feature needs improvement
• It should have a dark mode

Incentivized

• Some person like me who want to see Extrahop can integrate better with other network analysis tools like Wireshark or TCPdump. The desired functionality I've been looking for is to program a kind of specific criteria to trigger the probe starts to run Wireshark or TCPdump to save the trace of a specific problematic session. Sometimes I want to see the evidence in a packet trace layer rather than just have the warning or error only presented in the dashboard.

Incentivized

• When I open PagerDuty the page does look a little cluttered or busy.
• It would be nice to go to the page with clear and straightforward instructions on what I must address.
• Ability to change the color background.
• Add a timer and alarms for tasks that need completed.

Incentivized

They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.

Incentivized

ExtraHop fits perfectly into the nist security framework to ensure the network is monitored and protected from anomalous behaviors.

Incentivized

The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.

Incentivized

Documentation could be a lot better. Tech support is outstanding.

Incentivized

PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.

Incentivized

When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.

Incentivized

TrueSight didn't provide many customization options. The features provided were primitive as compared to BigPanda. TrueSight was being used just for alert visibility and assignment to a proper support group from a single console. Although Moogsoft had similar features as compared to BigPanda, the user administration and ease of use were a bit complicated. BigPanda provides a much simpler user interface.

Incentivized

We use ExtraHop specifically to monitor network traffic. It does many other things very well also, but it is the best network traffic analysis tool that we currently have in house. The fact that it is agentless also makes it more reliable and not dependent on agents running on devices throughout our enterprise.

Incentivized

OpsGenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, escalations, and on-call duties in a more organized and dependable way, which fits better with how our teams work daily.

• BIgPanda is very easy to implement and use
• Better than the previous tool, provides more functionality
• BIgPanda's alert enrichment feature very helpful

Incentivized

• Accelerated root cause analysis
• Cut out time passing the hot potato, focused time on resolution
• It's a good tool for change management, helping to transform a reactive culture to one that is more proactive
• Enables early warning and visibility, prompts action before a system goes down

Incentivized

• Allow our service to be available 24/7 with minimal downtime, improving customer experience
• Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
• Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings

Incentivized