What users are saying about
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Top Rated
74 Ratings
17 Ratings

Birdeye

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Top Rated
74 Ratings
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Score 8.7 out of 100
17 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Birdeye

If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.
Justin Shook | TrustRadius Reviewer

SimpleTexting

SimpleTexting is great if you want, as the name suggests, simple mass texting capabilities. It isn't too complicated, it's easy to use, and it does what it advertises. The number for people to sign up is easy to remember (555888) and it's easy to set simple keywords. If you're looking for something more robust with all sorts of nuanced capabilities, this may still work but you may want to look somewhere else
Jared Lyda | TrustRadius Reviewer

Pros

Birdeye

  • Their support is excellent. Always fast and efficient.
  • Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
  • Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.
Kristin Romero | TrustRadius Reviewer

SimpleTexting

  • SimpleTexting provides excellent value based on their messaging packages but also by allowing its customers to utilize multiple keywords. This is helpful for our organization because we utilize this software across many different departments.
  • SimpleTexting analytics and reporting is a key strength of the software. The numbers they report weigh heavily on what we determine as a success of un-successful communication campaign.
  • SImpleTexting has excellent customer service available at the click of a button. Their team has always been available and offered solutions when we have had questions or run into a problem.
Tanner Vines | TrustRadius Reviewer

Cons

Birdeye

  • It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
  • Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
  • The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.
Aaron Metzger | TrustRadius Reviewer

SimpleTexting

  • A lot of glitches and bugs, with promised fixes that keep dragging on for some time.
  • Mobile notifications are very buggy. You have to keep force-closing the app and re-opening it multiple times to get the notifications to refresh.
  • Constant toggling of 'Unread' and 'All' on mobile or desktop to get the notifications to clear and show up as opened, otherwise it will imply it's not read.
  • Also, sometimes new notifications don't show up.
Bohdan Cole | TrustRadius Reviewer

Usability

Birdeye

Birdeye 9.6
Based on 10 answers
Birdeye is very self explanatory. It makes it very easy for our team to manage . We are able to use on our laptop along with our phones. My clients love that we an send the link though a text . It has been easy to navigate the platform weather is reviewing reviews to requesting help from help desk.
YOVANA PEREZ | TrustRadius Reviewer

SimpleTexting

No score
No answers yet
No answers on this topic

Support Rating

Birdeye

Birdeye 9.4
Based on 11 answers
Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.
Mark Renkens | TrustRadius Reviewer

SimpleTexting

SimpleTexting 8.6
Based on 8 answers
Anything I have contacted SimpleTexting, they have been very quick to respond and have provided great customer service. I am happy to know as a customer that if there is ever an issue, it will be solved in an expeditious manner. Their customer service is A plus and couldn't have been better.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Birdeye

There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.
Lynette Williams | TrustRadius Reviewer

SimpleTexting

We used a rival company called Textedly. The experience top to bottom was better with SimpleTexting, from pricing to simplicity of features to custom service to ease of accessing data to overall functionality. Would recommend SimpleTexting over many competitors in a heartbeat because of their solid service and product.
Nate Hilpert | TrustRadius Reviewer

Return on Investment

Birdeye

  • All Positive ROI - It's simple
  • As a re-seller, it's all residual income, sell it once, train them, your done.
  • Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.
Lynn Holloway-Mylton | TrustRadius Reviewer

SimpleTexting

  • ROI was instant. Given SimpleTexting's pricing model - I never felt like this product was out of my budgeting scope or I need to heavily consider how my return was going to be impacted. Their pricing model allowed me to be super flexible in trying new strategies with SimpleTexting until one worked better than the rest.
Tedi Shipcka | TrustRadius Reviewer

Pricing Details

Birdeye

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Birdeye Editions & Modules

Edition
Standard$299.001
Professional$399.001
PremiumCustom Pricing
  1. per month
Additional Pricing Details

SimpleTexting

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SimpleTexting Editions & Modules

Additional Pricing Details

Add comparison