Top Rated
136 Ratings
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Score 8.5 out of 100
165 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • Bitdefender GravityZone ranks higher in 1 feature set: Endpoint Security

Endpoint Security

8.8

Bitdefender GravityZone

88%
7.9

Symantec Endpoint Security

79%
Bitdefender GravityZone ranks higher in 7/7 features

Anti-Exploit Technology

9.1
91%
54 Ratings
8.0
80%
34 Ratings

Endpoint Detection and Response (EDR)

9.1
91%
53 Ratings
8.3
83%
36 Ratings

Centralized Management

9.0
90%
58 Ratings
8.2
82%
38 Ratings

Hybrid Deployment Support

7.8
78%
36 Ratings
7.4
74%
26 Ratings

Infection Remediation

8.7
87%
53 Ratings
7.2
72%
37 Ratings

Vulnerability Management

8.8
88%
52 Ratings
7.7
77%
33 Ratings

Malware Detection

9.4
94%
58 Ratings
8.4
84%
38 Ratings

Attribute Ratings

  • Bitdefender GravityZone is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Symantec Endpoint Security is rated higher in 2 areas: Likelihood to Renew, Usability

Likelihood to Recommend

8.4

Bitdefender GravityZone

84%
67 Ratings
7.0

Symantec Endpoint Security

70%
67 Ratings

Likelihood to Renew

9.0

Bitdefender GravityZone

90%
1 Rating
9.1

Symantec Endpoint Security

91%
4 Ratings

Usability

7.3

Bitdefender GravityZone

73%
2 Ratings
9.1

Symantec Endpoint Security

91%
5 Ratings

Availability

Bitdefender GravityZone

N/A
0 Ratings
9.0

Symantec Endpoint Security

90%
4 Ratings

Support Rating

6.3

Bitdefender GravityZone

63%
88 Ratings
1.4

Symantec Endpoint Security

14%
23 Ratings

Implementation Rating

Bitdefender GravityZone

N/A
0 Ratings
6.4

Symantec Endpoint Security

64%
2 Ratings

Likelihood to Recommend

Bitdefender

It just works. I have seen multiple viruses and malware get past other antivirus software like TrendMicro, Webroot, and Kaspersky. Bitdefender GravityZone always catches what others miss. It has a very light footprint when it comes to system resources. The centralized management console is nice, but I prefer the console before they redesigned the UI.
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Broadcom

Symantec Endpoint Security is a well-rounded product that provides a significant amount of functionality and covers many of our endpoint needs without needing to resort to multiple vendors that might clash in unpredictable ways when ultimately deployed to the endpoints in our estate. The default policies are adequate and tuning these requires some time as with all similar EDR products but the product is flexible enough to allow very granular whitelisting/blacklisting which is great. Low resource requirements are also fantastic and we've not had many complaints from developers who were getting slowed down when compiling complex code with other previous solutions.
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Pros

Bitdefender

  • Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.
  • The cloud-based console provides for easy computer management and deployment.
  • Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.
  • Computers can be grouped into different categories, with different policies automatically deployed to each category.
  • Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers.
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Broadcom

  • The virus and spyware protection has worked well for us, catching several things and quarantining the items or cleaning them.
  • The virus definitions very rarely fail to update for the users, so I feel confident that my client machines are kept up to date.
  • I like the report I get daily telling me about threats found and action taken without having to login to the console to look it up myself.
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Cons

Bitdefender

  • Who do I ask? This is my chief complaint is once the initial licenses were purchased through Bit Defender, there was no one to contact that could help navigate some of the initial questions I had with regard to specific policies to implement for our file server. The parent web site is, well, hard to navigate when one is trying to "learn" the system.
  • The second issue is in increasing the licenses. It took several days for the parent company (by contact and phone) to inform me that they could not increase the licenses and I would have to go through a private vendor. There was no intent to connect me to a vendor or provide a vendor list until I asked specifically. YET I continue to get email from the parent company reminding me to pay an annual fee for the licenses purchase through the private vendor. The parent company can see the number of licenses yet did not sell them to me.
  • Gravity Zone Dashboard, while excellent for those who have experience, is not particularly intuitive for those who have never used it. There does not seem to be a lot of documentation for those responsible for implementation.
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Broadcom

  • The system should have a better ability to auto repair, if an item is malfunctioning it should auto reinstall.
  • The cloud platform and the server do not talk well to each other and it would be great to get the same data on both platforms, this may be due to version though.
  • It seems the whitelisting on the cloud platform could use some work.
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Pricing Details

Bitdefender GravityZone

Starting Price

Editions & Modules

Bitdefender GravityZone editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Symantec Endpoint Security

    Starting Price

    Editions & Modules

    Symantec Endpoint Security editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Bitdefender

      It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money
      Read full review

      Broadcom

      Best of Breed. Symantec Endpoint Protection beats all other end point products I have used, tested and seen in presentation at this point in time.
      Read full review

      Usability

      Bitdefender

      The console is easy to use, but has grown to have a lot of functionality. The only challenge is that all functions (even disabled and not installed ones) are shown. It would be great if only the functions that are active would be visible.
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      Broadcom

      Symantec Endpoint Protection centralized management console provides easy to follow, clean, and modern HTML5 based interface. All functionality required to manage Symantec Endpoint Protection is available and presented through this management interface. The Symantec Endpoint Protection provides many roles out of the box and presents relevant information based on the user role. Symantec Endpoint Protection can benefit from further scripting/automation interface development.
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      Reliability and Availability

      Bitdefender

      No answers on this topic

      Broadcom

      We've used it for years and the software is easy to use. The dashboard is easy to read, and you can easily figure out where to go to troubleshoot or deploy software. Symantec is there for emergencies like backup restoration or file retrieval. It's pretty low maintenance. Symantec is there when your IT infrastructure needs it
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      Support Rating

      Bitdefender

      Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.
      Read full review

      Broadcom

      Support is completely awful! You can never get anyone to help if you can even find a number to call. The support web portal is a joke and their response time if you're even able to submit a ticket is ridiculously slow.
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      Implementation Rating

      Bitdefender

      No answers on this topic

      Broadcom

      Use a third party deployment tool and not the deployment option within the SEP Manager itself.
      Read full review

      Alternatives Considered

      Bitdefender

      We were a Kaspersky shop for years. Kaspersky was a resource hog and it didn't even block half of what was thrown at it. We had more outbreaks and more end-user complaints in a year of Kaspersky then we have had in almost three years of Bitdefender.
      Read full review

      Broadcom

      Symantec Endpoint Security offers very similar features to the above products, they all do the same thing in terms of protecting your endpoints against cybersecurity threats. Installation wise the products all install from a central management system and report back to this for central reporting. Ultimately we choose Symantec as the reseller was able to offer additional incentives which made their pricing very competitive.
      Read full review

      Return on Investment

      Bitdefender

      • The ROI for Bitdefender is hard to quantify except that it requires very little maintenance time from our staff.
      • We've spent no time troubleshooting user complaints or issues from users, so it has been a big time-saver over our previously used anti-malware software.
      • Bitdefender's customer service is usually pretty good and also very responsive, so I don't have to wait by the phone or to keep checking email to resolve a problem--although our issues have been mostly informational and not a problem with functionality.
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      Broadcom

      • The ROI from deploying this has led to fewer security issues which reduces costs.
      • Keeping track of security issues and how the were remedied is easier.
      • Deskside support can work with end users easily if something is triggered and this allows us to not have to overstaff.
      Read full review

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