Bitrix24 vs. HubSpot CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitrix24
Score 7.8 out of 10
N/A
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
$49
per month 5 Users
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pricing
Bitrix24HubSpot CRM
Editions & Modules
BASIC
$49.00
per month 5 Users
STANDARD
$99.00
per month 50 Users
PROFESSIONAL
$199.00
per month 100 Users
Enterprise
$399.00
per month 250 Users
Enterprise 250
$399.00
per month 250 Users
Enterprise 500
$639.00
per month 500 Users
Enterprise 1000
$799.00
per month 1000 Users
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Offerings
Pricing Offerings
Bitrix24HubSpot CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrice per month when paying for 1 year.
More Pricing Information
Community Pulse
Bitrix24HubSpot CRM
Considered Both Products
Bitrix24
Chose Bitrix24
These other CRMs are very modular and this implies that each module has an additional cost associated with it, unlike Bitrix24 that has all the tools in one with a single annual or monthly payment.
Chose Bitrix24
The plethora of features and also the beta ones like CRM Analytics, Sales center, and Online Store. I forgot you can also build an online store too. For the value, ease of use, features, this is one of the best to use. It's a time saver from changing from one app to another, …
HubSpot CRM
Chose HubSpot CRM
The real strength is that in Hubspot there are al the features needed in just one program
Top Pros
Top Cons
Features
Bitrix24HubSpot CRM
Project Management
Comparison of Project Management features of Product A and Product B
Bitrix24
7.4
21 Ratings
6% below category average
HubSpot CRM
-
Ratings
Task Management7.021 Ratings00 Ratings
Gantt Charts8.017 Ratings00 Ratings
Scheduling8.618 Ratings00 Ratings
Workflow Automation6.818 Ratings00 Ratings
Mobile Access5.020 Ratings00 Ratings
Search8.019 Ratings00 Ratings
Visual planning tools8.519 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Bitrix24
8.4
21 Ratings
4% above category average
HubSpot CRM
-
Ratings
Chat9.020 Ratings00 Ratings
Notifications7.521 Ratings00 Ratings
Discussions8.520 Ratings00 Ratings
Surveys8.515 Ratings00 Ratings
Internal knowledgebase8.518 Ratings00 Ratings
Integrates with GoToMeeting8.38 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.012 Ratings00 Ratings
Integrates with Outlook8.011 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Bitrix24
7.4
22 Ratings
9% below category average
HubSpot CRM
-
Ratings
Versioning7.518 Ratings00 Ratings
Video files7.416 Ratings00 Ratings
Audio files7.815 Ratings00 Ratings
Document collaboration6.922 Ratings00 Ratings
Access control8.520 Ratings00 Ratings
Advanced security features7.518 Ratings00 Ratings
Integrates with Google Drive7.016 Ratings00 Ratings
Device sync6.418 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
7.9
1572 Ratings
3% above category average
Customer data management / contact management00 Ratings8.61517 Ratings
Workflow management00 Ratings8.21484 Ratings
Territory management00 Ratings5.9184 Ratings
Opportunity management00 Ratings8.21418 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.41529 Ratings
Contract management00 Ratings8.0185 Ratings
Quote & order management00 Ratings7.41035 Ratings
Interaction tracking00 Ratings8.41474 Ratings
Channel / partner relationship management00 Ratings7.9186 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
7.1
1045 Ratings
6% below category average
Case management00 Ratings7.2973 Ratings
Call center management00 Ratings7.1841 Ratings
Help desk management00 Ratings7.0894 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
8.3
1386 Ratings
9% above category average
Lead management00 Ratings8.21307 Ratings
Email marketing00 Ratings8.51318 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
7.5
1438 Ratings
1% below category average
Task management00 Ratings7.91380 Ratings
Billing and invoicing management00 Ratings6.9713 Ratings
Reporting00 Ratings7.71271 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
7.8
1403 Ratings
3% above category average
Forecasting00 Ratings7.51105 Ratings
Pipeline visualization00 Ratings8.21332 Ratings
Customizable reports00 Ratings7.71293 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
7.3
1340 Ratings
3% below category average
Custom fields00 Ratings7.71313 Ratings
Custom objects00 Ratings7.41141 Ratings
Scripting environment00 Ratings6.3132 Ratings
API for custom integration00 Ratings7.6931 Ratings
Security
Comparison of Security features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
8.5
1298 Ratings
2% above category average
Single sign-on capability00 Ratings8.51160 Ratings
Role-based user permissions00 Ratings8.51235 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
7.1
885 Ratings
2% below category average
Social data00 Ratings7.1867 Ratings
Social engagement00 Ratings7.1857 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
7.7
993 Ratings
8% above category average
Marketing automation00 Ratings7.7986 Ratings
Compensation management00 Ratings7.6648 Ratings
Platform
Comparison of Platform features of Product A and Product B
Bitrix24
-
Ratings
HubSpot CRM
7.9
1180 Ratings
5% above category average
Mobile access00 Ratings7.91180 Ratings
Best Alternatives
Bitrix24HubSpot CRM
Small Businesses
Avaza
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Score 9.6 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.8 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Creatio
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Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bitrix24HubSpot CRM
Likelihood to Recommend
8.3
(22 ratings)
8.4
(1616 ratings)
Likelihood to Renew
-
(0 ratings)
9.8
(29 ratings)
Usability
8.5
(9 ratings)
8.2
(1463 ratings)
Support Rating
9.1
(9 ratings)
6.7
(23 ratings)
Implementation Rating
-
(0 ratings)
7.9
(8 ratings)
User Testimonials
Bitrix24HubSpot CRM
Likelihood to Recommend
Bitrix24
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
Read full review
HubSpot
As I mentioned earlier, HubSpot helps organize the sales leads we contact. It makes it more accessible from the angle that we do not duplicate our work by contacting the same client by two different people. In addition, we can track the work and add reminders to follow up.
Read full review
Pros
Bitrix24
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Read full review
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
Read full review
Cons
Bitrix24
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Read full review
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
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Likelihood to Renew
Bitrix24
No answers on this topic
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
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Usability
Bitrix24
It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
Read full review
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
Support Rating
Bitrix24
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
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HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
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Implementation Rating
Bitrix24
No answers on this topic
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
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Alternatives Considered
Bitrix24
In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
Read full review
HubSpot
HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily reports very easily and review our own performance for the day to grow more.
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Return on Investment
Bitrix24
  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Read full review
HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
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ScreenShots

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.