Bitrix24 vs. Zoho One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitrix24
Score 8.1 out of 10
N/A
Bitrix24 is a local-hosted or cloud-based social intranet and project management platform that also contains core HR (HRMS) and CRM features. Bitrix24 also provides time management services and employee self-service.
$49
per month 5 Users
Zoho One
Score 8.2 out of 10
N/A
Zoho One is a suite product from Zoho Corporation, that combines their sales and marketing application, and also gives organizations a comprehensive set of tools to organize finances, track payables, and manage bills and expenses.
$45
per month per employee
Pricing
Bitrix24Zoho One
Editions & Modules
BASIC
$49.00
per month 5 Users
STANDARD
$99.00
per month 50 Users
PROFESSIONAL
$199.00
per month 100 Users
Enterprise
$399.00
per month 250 Users
Enterprise 250
$399.00
per month 250 Users
Enterprise 500
$639.00
per month 500 Users
Enterprise 1000
$799.00
per month 1000 Users
All Employee Pricing
$444
per year per employee (Must purchase license for ALL employees)
Flexible User Pricing
$1080
per year Licenses for any no. of users
Offerings
Pricing Offerings
Bitrix24Zoho One
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrice per month when paying for 1 year.Month-to-month plans available.
More Pricing Information
Features
Bitrix24Zoho One
Project Management
Comparison of Project Management features of Product A and Product B
Bitrix24
7.4
21 Ratings
6% below category average
Zoho One
-
Ratings
Task Management7.021 Ratings00 Ratings
Gantt Charts8.017 Ratings00 Ratings
Scheduling8.618 Ratings00 Ratings
Workflow Automation6.918 Ratings00 Ratings
Mobile Access5.120 Ratings00 Ratings
Search8.019 Ratings00 Ratings
Visual planning tools8.519 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Bitrix24
8.4
21 Ratings
5% above category average
Zoho One
-
Ratings
Chat9.020 Ratings00 Ratings
Notifications7.521 Ratings00 Ratings
Discussions8.520 Ratings00 Ratings
Surveys8.515 Ratings00 Ratings
Internal knowledgebase8.518 Ratings00 Ratings
Integrates with GoToMeeting8.38 Ratings00 Ratings
Integrates with Gmail and Google Hangouts9.012 Ratings00 Ratings
Integrates with Outlook8.011 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Bitrix24
7.4
22 Ratings
9% below category average
Zoho One
-
Ratings
Versioning7.518 Ratings00 Ratings
Video files7.516 Ratings00 Ratings
Audio files7.915 Ratings00 Ratings
Document collaboration7.022 Ratings00 Ratings
Access control8.520 Ratings00 Ratings
Advanced security features7.518 Ratings00 Ratings
Integrates with Google Drive7.016 Ratings00 Ratings
Device sync6.518 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Bitrix24
-
Ratings
Zoho One
6.8
1 Ratings
7% below category average
API for custom integration00 Ratings8.21 Ratings
Plug-ins00 Ratings5.51 Ratings
Security
Comparison of Security features of Product A and Product B
Bitrix24
-
Ratings
Zoho One
6.8
1 Ratings
18% below category average
Single sign-on capability00 Ratings5.51 Ratings
Role-based user permissions00 Ratings8.21 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Bitrix24
-
Ratings
Zoho One
8.2
1 Ratings
16% above category average
Dashboards00 Ratings8.21 Ratings
Standard reports00 Ratings8.21 Ratings
Custom reports00 Ratings8.21 Ratings
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Bitrix24Zoho One
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User Ratings
Bitrix24Zoho One
Likelihood to Recommend
8.1
(22 ratings)
5.7
(3 ratings)
Usability
8.5
(9 ratings)
7.3
(1 ratings)
Support Rating
9.0
(9 ratings)
5.5
(1 ratings)
User Testimonials
Bitrix24Zoho One
Likelihood to Recommend
Bitrix24
Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.
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Zoho
Advantages
  • The price-quality ratio is excellent, even though Odoo has become very competitive.
  • The time to implementation is also great, if not one of the best.
  • Excellent billing and service desk apps
It is not the best solution if you are looking into a collaboration-focused software suite.
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Pros
Bitrix24
  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
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Zoho
  • CRM integrates nicely using our Zapier environment.
  • The Lead to Contact/Account Conversion is very intuitive.
  • Deals, Sales Orders, and Contract Zoho Sign work well together.
Read full review
Cons
Bitrix24
  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
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Zoho
  • The integration is loose and needs to be more stable and a true integration
  • Development appears to take long periods of time to bring customer enhancements into the next release. I have seen numerous obvious business application needs to be brought to the attention that is still 2-3 years old without an update
  • Unified User Interface and back end functionality/configuration across applications
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Usability
Bitrix24
It is a time-saving CRM that will help save time by using one application for all your business needs. Our brain sees colors, images, drawings, it is very visual, and so is Bitrix24. You can plan visually and easily see how everything is progressing. It has tasks, projects management, chat and video, CRM (as you know), visual staff structure, calendar, shared drive, mobile app. You can't ask for anything better out on the market for what you get with their free version and also their step-up plan is $20/month, all the way up to $200, they have a plan for your business. Get your free account and try it out for a few weeks.
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Zoho
While the software is easy to use and pick up, the different user interfaces and limits across the application make it difficult and slow to implement additional applications quickly and seamlessly across the organization. If the User interface was more consistent we would be able to pick up and train on new apps more efficiently
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Support Rating
Bitrix24
The absolute worst! Your only contact method is via the paid version and via a chat window. They will take days to answer and when they finally do answer, they will provide nothing but a half baked canned help file.
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Zoho
Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.
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Alternatives Considered
Bitrix24
In fact, I use both, but in different ways, monday to control the internal agenda, Bitrix for all other parts within the company, such as task control, chat with employees and with calendar also for control in two systems. Bitrix is ​​more complete and has many more features, but its purpose is also different from monday.
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Zoho
5 years ago, we decided to use Odoo. At that time, the enterprise version of Odoo was not competitive enough for a small company with minor integration needs when it comes to the pricing per user. Nowadays, pricing is almost equal. The effort of integration processes with Odoo is still higher even though it delivers more potential. A decision between both today would be more difficult for us.
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Return on Investment
Bitrix24
  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
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Zoho
  • It has had an overall negative impact since we migrated from HubSpot due to the overall lack of support.
  • Our users are frustrated with the complexity and lack of consistency in the admin portals.
  • CRM is the only tool that is ready for business at scale.
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ScreenShots

Bitrix24 Screenshots

Screenshot of Bitrix24 Video Call.Screenshot of Bitrix24 Unlimited CRM.Screenshot of Bitrix24 Tasks.Screenshot of