What users are saying about
33 Ratings
Top Rated
72 Ratings
33 Ratings
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Score 7.6 out of 100
Top Rated
72 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • Chili Piper is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.3

Booker

73%
18 Ratings
8.9

Chili Piper

89%
29 Ratings

Likelihood to Renew

10.0

Booker

100%
1 Rating

Chili Piper

N/A
0 Ratings

Usability

8.3

Booker

83%
3 Ratings

Chili Piper

N/A
0 Ratings

Support Rating

6.0

Booker

60%
6 Ratings
8.2

Chili Piper

82%
16 Ratings

Implementation Rating

10.0

Booker

100%
2 Ratings

Chili Piper

N/A
0 Ratings

Likelihood to Recommend

MINDBODY

Booker is very user friendly with videos to help our staff who are setting up schedules. It has very robust features that our school district didn't really need when we piloted it. It has a great option for widgets to be added to websites, whether district or school site. We find that the more widgets are available, the more appreciative our parents are. This is definitely a product that is used in the business world and not in the school district world so it doesn't really have the personalization we need as a school district or a school sites. Should the site change its potential customers, it would be a great fit for us because scheduling is very challenging in a large school district, be it at the district level or at individual school sites
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Chili Piper, Inc.

Chili Piper is GREAT for sales development teams booking for sales people. This is especially true when there is a "round robin" system that needs to be abided by. I've experienced a lot of bad round robin systems and Chili Piper's is fantastic. This is also a great tool to schedule with people across multiple time zones, which I don't want to have to focus on while speaking. It enables sales reps to focus on the prospect, not the time change. Chili piper would not be a good fit for underperforming sales teams that don't book any meetings (:
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Pros

MINDBODY

  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
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Chili Piper, Inc.

  • Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
  • Meeting Buffer functionality assures that AEs won't be booked back-to back.
  • I can send the link to each of my meeting templates for different prospects
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Cons

MINDBODY

  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
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Chili Piper, Inc.

  • They are continually improving their offering and we've seen great leaps over the past 2 years.
  • Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
  • Faster load times, but we can’t complain too much!
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Pricing Details

Booker

Starting Price

$129 per month

Editions & Modules

Booker editions and modules pricing
EditionModules
Starter1291
Accelerate2692
Ultimate4293

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $250

Additional Details

Chili Piper

Starting Price

$15 per month per user

Editions & Modules

Chili Piper editions and modules pricing
EditionModules
DistroStarting at $201
Handoff$252
Concierge Inbound Scheduling$303
Instant Booker$154

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month per user

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Onboarding and Support are included at no additional charge.

Likelihood to Renew

MINDBODY

Because I'm so familiar with it. I'll definitely reconsider.
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Chili Piper, Inc.

No answers on this topic

Usability

MINDBODY

It gets the job done but is overly detailed and has many steps to do a simple task. Reports are continuously being archived and discontinued. As soon as I get used to one it is no longer available
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Chili Piper, Inc.

No answers on this topic

Support Rating

MINDBODY

Booker is not always that quick to respond however, I will say, they do research the problem before getting back to you which I do like. Overall, they are kind and helpful in their responses. Though one big concern is that when there is a larger issue, they are not the best at circling back and contacting us to let us know if or how it has been resolved.
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Chili Piper, Inc.

  • Support was very responsive during our integration phase, and after that too.
  • They have the whole infrastructure built to notify customers about bug/outages, which is excellent. Entire System outage only happened once, but being updated on fix progress helped a lot to keep our team calm.
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Implementation Rating

MINDBODY

As far as I know, implementing Booker into our business was fairly easy.
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Chili Piper, Inc.

No answers on this topic

Alternatives Considered

MINDBODY

When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
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Chili Piper, Inc.

Calendly was being used at the company by some other departments and still is to some extent. However adding Chili Piper fore the marketing and sales departments was a no brainer once we saw the demo. It's Calendly on steroids and the company is just getting started using it. I'm sure we will see even more benefits as the years go on.
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Return on Investment

MINDBODY

  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
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Chili Piper, Inc.

  • More demos held by simplifying the scheduling process. More demos = more opportunities
  • Initial set up was frustrating and created a lot of mix up which allowed some leads to slip through the cracks early
  • Integration with Salesforce.com saved our reps time because they didn't have to log activities manually
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Screenshots

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