What users are saying about
25 Ratings
40 Ratings
25 Ratings
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Score 9.8 out of 101
40 Ratings
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Score 9 out of 101

Likelihood to Recommend

Booker

I think Booker is well suited for a business needing the whole package, such as booking and a POS system. I believe it is less suitable for hair salons because reports are not visual and the system is not simple and to the point. Everything is an add-on for an extra cost, like custom emails to clients. Schedulicity is worth looking at
No photo available

Square POS

Perfect for small and medium sized businesses with a customer-facing function that require a system for collecting payments. It is both a credit card processor as well as a simple till for cash transactions. It integrates well with certain e-commerce providers, allowing you to sell website stock in person and thus prevent double-selling of inventory. We had a mixture of website items pre-programmed into the system, as well as some fixed price buttons for commonly sold items, and for the rest we simply entered the price. Super flexible. We could use it when we travelled away from the shop and relied on 4G connectivity. We had separate accounts for separate team members. I hear it works well for restaurant-type businesses in terms of its options but it's not something I have experience of
No photo available

Pros

Booker

  • Booker does very well as a point of sale program. From front desk check out to back end report generation, Booker gives us an accurate daily picture of business activity.
  • Booker is very good at tracking gift certificate activity. We have a large number of gift certificates and are able to find, edit and void with ease. We are also able to look at the history for each individual certificate or series which helps in troubleshooting.
  • I do not work with scheduling myself but staffers have found Booker to be a valuable tool for managing rooms and therapists.
K. Joann Clemens profile photo

Square POS

  • After you set a daily processing deadline time, charges processed by that time are deposited the next business day.
  • The reporting dash board looks overwhelming but that's because it has all of the the information that you've processed before. That was invaluable when we recently went to look at the detail on a two year old transaction and were able to find the information by ourselves.
  • The ability to use multiple devices is great. We can process charges on a computer, a tablet, or even a smartphone.
  • Receipts are automatically sent to the customer's preferred email or texted to their phone.
George Bounacos profile photo

Cons

Booker

  • Booker has had some system failures recently that have caused a hard time for us.
  • Sometimes Booker updates reset certain features which cause us to have to reset everything.
  • The Booker app does not have the same features as the full site which sometimes does not make it easy for us.
No photo available

Square POS

  • If you have to enter the card manually, the transaction fee is 1% higher. We keep cards on file for wholesale orders and often run them through this way. Using Square Invoicing (having customers pay on their end) can avoid this problem.
  • Using the app on a phone, you can't access sales summaries. You have to download an additional app, Square Dashboard to view these things.
  • The chip card reader we use works well sometimes and seems to go in and out other times.
Mary Bradley profile photo

Likelihood to Renew

Booker

Booker 10.0
Based on 1 answer
Because I'm so familiar with it. I'll definitely reconsider.
No photo available

Square POS

Square POS 10.0
Based on 1 answer
It has been a great investment for me thus far, so I have no reason to look elsewhere.
Lori Scarmardo profile photo

Usability

Booker

Booker 8.3
Based on 3 answers
I think Booker is very simple for people who are trying to run a gym of about 200 or less clients with minimal apparel/product.
No photo available

Square POS

No score
No answers yet
No answers on this topic

Support

Booker

Booker 10.0
Based on 2 answers
There is usually a long wait when calling customer service but I now use the messaging option and my questions are answered very quickly. Booker has helped me with situations I thought were out of their range. If it wasn't for Booker support I would be very lost and confused.
No photo available

Square POS

Square POS 10.0
Based on 1 answer
An admission - I have NEVER had to use Square POS support. The system is seamless, it just works! I have never had any queries about how the system worked as everything is so clearly laid out. I have never had any problems with payments. If their support systems are anywhere near as good as their software, I think we'll be in good hands.
No photo available

Implementation

Booker

Booker 10.0
Based on 1 answer
As far as I know, implementing Booker into our business was fairly easy.
No photo available

Square POS

No score
No answers yet
No answers on this topic

Alternatives Considered

Booker

When we tried Micros, though it has robust hardware and software, It is not meant for salons. Square again the same thing, it is meant for small non salon and non service oriented businesses. Booker is by far the best of all salon softwares we have used.
Rafi Qureshi profile photo

Square POS

Quickbooks GoPayment was not easy to integrate with its software. We were still having to manually import all transactions just to track the income. Square makes it easy to organize all the data at your fingertips and easy to download the info in different formats for easy import.
Kalyn Hoffman profile photo

Return on Investment

Booker

  • Notifications are a great way that communicates to the customer their appointment confirmation, and appointment reminders.
  • Increased employee / staff communication, they can now log in and see their schedules.
  • Entering credit card at time of appointment reservation is helpful to us since we have a cancellation policy and keeps the client accountable if they are a no show or cancel last minute.
Jessie A. Toro profile photo

Square POS

  • We are able to track our clients' and customers' spending habits, and cater marketing to different types of consumers easily.
  • No hassle; the flat fee, while seemingly steep compared to other merchant service providers up front, is just that, flat. There's no extra costs or service fees attached to the processing fee, and the services available more than make it worth while.
  • Invoicing and payments online have added a more secure option than taking payments over the phone.
AK Cyrway profile photo

Screenshots

Pricing Details

Booker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$250

Booker Editions & Modules

Edition
Basic$851
Standard$1351
PlusCustom
  1. Per Month [Unlimited Users]
Additional Pricing Details

Square POS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Square POS Editions & Modules

Additional Pricing Details

Add comparison