TrustRadius: an HG Insights company

BotStar vs. Google Gemini vs. SAP Conversational AI (discontinued)

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BotStar

    Score8.3 out of 10
    N/ABotStar is a messaging solution from the company of the same name in Da Nang, designed to make it easy for businesses to streamline all customer conversations. With Live Chat, Chatbot Engine, Multi-platform Integrations, BotStar aims to drive business communications, from Sale & Marketing to Customer Service.

    $15

    per month

    Google Gemini

    Score8.5 out of 10
    N/AGoogle Gemini is a natively multimodal agentic platform designed to synthesize and act upon data across text, image, audio, and video modalities. It serves as a centralized intelligence layer that integrates across the Google Workspace ecosystem and Android/ChromeOS platforms to perform autonomous, multi-step tasks.N/A

    SAP Conversational AI (discontinued)

    Score6.8 out of 10
    N/ASAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.N/A
    Pricing
    BotStarGoogle GeminiSAP Conversational AI (discontinued)
    Editions & Modules
    Pro Plan
    $15
    per month
    Enterprise
    Custom Pricing
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BotStarGoogle GeminiSAP Conversational AI (discontinued)
    Free Trial
    NoNoYes
    Free/Freemium Version
    YesNoYes
    Premium Consulting/Integration Services
    NoNoYes
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    BotStarGoogle GeminiSAP Conversational AI (discontinued)
    Considered Multiple Products
    BotStar
    No answer on this topic
    Google
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    19 Answers
    94%
    Would buy again
    30 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    17 Answers
    91%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    19 Answers
    91%
    Happy with the feature set
    29 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    10 Answers
    94%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    13 Answers
    96%
    Implementation went as expected
    24 Answers
    Best Alternatives
    BotStarGoogle GeminiSAP Conversational AI (discontinued)
    Small Businesses
    ZoomInfo Chat
    Score7.9 out of 10
    No answers on this topic
    ZoomInfo Chat
    Score7.9 out of 10
    Medium-sized Companies
    SAP Conversational AI (discontinued)
    Score6.8 out of 10
    No answers on this topic
    ZoomInfo Chat
    Score7.9 out of 10
    Enterprises
    AWS Chatbot
    Score8.4 out of 10
    No answers on this topic
    AWS Chatbot
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    BotStarGoogle GeminiSAP Conversational AI (discontinued)
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.6
    (18 ratings)
    7.4
    (37 ratings)
    Usability
    -
    (0 ratings)
    9.1
    (18 ratings)
    7.7
    (2 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (2 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    -
    (0 ratings)
    6.5
    (32 ratings)
    User Testimonials
    BotStarGoogle GeminiSAP Conversational AI (discontinued)
    Likelihood to Recommend
    BotStar
    This is a perfect tool to help you save time with repetitive tasks, enhance customer experience. As long as you use Facebook Page or Website, BotStar is suitable for developing your business or project. While it is possible to create chatbots that can speak more naturally, it will require some programming knowledge as well as time to develop.
    Read full review
    Google
    Gemini is fantastic for receiving quick answers to questions where accuracy is not paramount. It is great for brainstorming ideas. It is also fantastic for analysing large swathes of unformatted data and finding correlations. Gemini can also transcribe handwriting and audio files making it excellent for formative assessment. It can also now create Google Slides which is great for lesson planning. Gemini is only as good as the prompts you provide it with though so you must remember to be exact with your prompts to get the best outputs.
    Incentivized
    Read full review
    SAP
    It would be most suitable to help you attain swift conversation flows as you engage with your audiences. The bots are also of indispensable value in handling repetitive tasks around the firm such as automated HR resourcing expeditions or marketing campaigns or any other important but monotonous tasks. I however admit that analyzing the bot's performance is quite complex, have an RPA specialist around.
    Incentivized
    Read full review
    Pros
    BotStar
    • First of all, the design, as well as the ease of use, are definitely the biggest strengths of this platform. The drag and drop feature allows me to design the flow quite conveniently.
    • Second, the step-by-step video, documented tutorials are simple and only took about 5-10 minutes.
    • Third, BotStar created the feature which allows me to update CMS data automatically with CSV files.
    Read full review
    Google
    • The new image editing functionality surprised me
    • In general, file loading is better than in other AI programs
    • I think it's somewhat faster than other AI programs, or at least that's the impression it usually gives
    • Features like canvas and deep research are very interesting
    Incentivized
    Read full review
    SAP
    • SAP has helped me manage my teams cost in material management.
    • SAP Conversational AI has provided with the goal of developing bot analytics to respond to common user face issues when reporting troubleshooting issues with software equipment as well as technical equipment.
    • Has helped deploy new bots to increase response time to employees who require assistance with ordering equipment software as well as application development in software ordering.
    Incentivized
    Read full review
    Cons
    BotStar
    • BotStar updates regularly, but sometime it come with small bugs.
    • Should consider update Smart delay feature.
    • BotStar has lots of tools and integrations, so it would be great to have more documents or a place for people to share their ideas with those tools.
    Read full review
    Google
    • Faces in generated images can be kind of scary looking, deformed.
    • When asking for specific text in an image, it often generates funky randomly spelled text instead.
    • Tried a bulk image search with uploaded png files to find the same images online and the links it provided were 404 errors instead.
    Incentivized
    Read full review
    SAP
    • SAP can certainly provide better and more clear documentation on how to customize and deploy the chatbot/use SAP Conversational AI.
    • There is lot less developer community around SAP Conversational AI so it is hard to get help from outside developers and experts on best practices, hacks and existing applications/integrations.
    • It is hard to use SAP Conversational AI outside SAP S/4HANA Cloud, for example on AWS or GCP or in a multi cloud environment.
    Incentivized
    Read full review
    Usability
    BotStar
    No answers on this topic
    Google
    It's standard usability interface - no problems or challenges using it. I do prefer Claude still because of the different options/modes you can toggle on and off. I don't think Gemini has those options. It's a great daily companion for quick problem solving but not great for larger projects or conversations
    Incentivized
    Read full review
    SAP
    Chatbots have already acquired most of the market and are still trending with the needs of changing market everyday. It will keep evolving with AI and NLP more to offer for improvements. SAP CAI is a good product to add to an enterprise using SAP ERP Suite
    Incentivized
    Read full review
    Reliability and Availability
    BotStar
    No answers on this topic
    Google
    No answers on this topic
    SAP
    Never had an issue. SAP CAI shares the same platform as any other product hosted on SAP Cloud Platform (aka BTP) and depends on your hosting (US, Europe, Asia). Maintenance modes are planned and customers are aware of it well in advance in order to mitigate potential impacts on the service offering.
    Incentivized
    Read full review
    Performance
    BotStar
    No answers on this topic
    Google
    No answers on this topic
    SAP
    It's a pure SaaS platform hosted on SAP Cloud Platform (aka BTP). The experience is pretty much seamless with minimum loadings or noticeable lags. The hosting depends on your location so you may want to make sure the instance is available on a server close to you, such as the USA, Europe or Asia.
    Incentivized
    Read full review
    Support Rating
    BotStar
    No answers on this topic
    Google
    No answers on this topic
    SAP
    Great support from the people of SAP Conversational AI as of the community. Sometimes it takes a little while for folks of the SAP Conversational AI team to answer but this has mostly to do with the overload of questions and users the product has. The gold-support channel within Slack that SAP Conversational AI has, is a great help to distinguish more professional usage and therefore more urgent questions.
    Incentivized
    Read full review
    Alternatives Considered
    BotStar
    Easy to use interface and price are the two factors that made me decide to use BotStar. Compared to other chatbot platform, there are a few features that are not available or as diverse, but seeing the platform is updated monthly makes me confident that I have made a wise choice.
    Read full review
    Google
    Gemini seems very simple to use, veyr similar to ChatGPT, I wish they did have a capability such as ChatGPT projects one, so one can separate topics easily, it's very customizable, where I believe it defeats the others is that, is already very simple to use all of Google ecosystem, such as Drive, docs, sheets and else
    Incentivized
    Read full review
    SAP
    The platforms have similarities in terms of making the organization more data-driven. However, the use cases are different. SAP Analytics Cloud is used for reporting, deploying dashboards, and scheduling timely delivery of reporting and analytics. SAP Conversational AI is a more front-end product that end users can directly use to navigate the web application better. Both have strengths in their respective areas. Conversational AI is more recent and cutting edge.
    Incentivized
    Read full review
    Return on Investment
    BotStar
    • Speed ​​up customer response on Facebook as well as Website, guaranteed under 10 minutes.
    • Reduce repetitive employee workloads and prioritize more important things.
    Read full review
    Google
    • Free way to gain another team member
    • Helps me be more efficient and overcome blocks in my workflow
    • Speeds up my ability to update our website's calendar by easily double if not more
    • Allows me to dabble in areas that I have no expertise in such as coding
    Incentivized
    Read full review
    SAP
    • The impact has been very positive for our business objectives. Through the chatbot, our clients can have an immediate response to any of their requests without the need of an intervention of a person or without the use of the telephone or email. Customer satisfaction has been much higher.
    Incentivized
    Read full review
    ScreenShots

    BotStar Screenshots

    Screenshot of Bot BuilderScreenshot of Audience FeatureScreenshot of CMS FeatureScreenshot of Dashboard InterfaceScreenshot of Preview BotScreenshot of Publish Bot

    SAP Conversational AI (discontinued) Screenshots

    Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.