Likelihood to Recommend
Braze is the go-to solution for businesses that offer its services and products through apps. It is a comprehensive tool that will provide you with an easy and quick way to orchestrate conversion and engagement communications and tests. Both product and marketing teams will be able to deliver amazing InApps and Notifications without any help or supervision from tech teams and developers (tech help is needed for implementation and tool evolution only). Braze can also deliver messages to websites and through web push, however, if you do not own an app, I may suggest you pursue other CRM tools.
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I think Leanplum is great for any company that needs to use push notification to drive revenue or KPI growth. I often find that it can be very costly to integrate analytics solutions & also build good reporting from the data. Leanplum provides a lot of great analytics & reporting right out of the box, especially around push events. This makes it much easier for the managing marketing user to optimize campaigns and increase their team & company's KPIs.
Read full review Pros Is constantly improving all its features. Cares a lot for the final user and its usability, in my case I'm constantly getting asked about feedback to improve several features. Is really easy to use, and the documentation and LAB are really helpful if you are starting with Braze. Has a strong community, where anyone can ask everything and other peers can contribute. Read full review Viewing the history of a campaign. Leanplum shows exactly what a customer has been sent on which dates/times and due to which actions. AB Testing - allows us to see which messages are appreciated/opened more by which customers Team collaboration - we can see easily how recently a campaign or message was updated Read full review Cons Braze could offer more tier based cost effective solutions for users who only integrate minimally. I think the the ability to understand how users patterns can be utilized is powerful but could be made more robust yet usable. Reporting without exporting to a CSV perhaps a more cloud-based reporting option. Read full review Ability to create User Stories with a predefined funnel of actions that will chain themselves Ability to tag users once they enter or leave specific segments Should show in a simple page the main KPIS that matter for all our games at once More granularity in granting access to subsets (not sharing everything per account) Read full review Support Rating
We have direct support from our account manager and success manager practically around the clock when things come up that are urgent. They're even helping me post open roles for my team on internal job boards within the Braze team.
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Braze is a MUCH simpler interface than the
. However, it is hard to argue that they both have the same functionality.
is for a MUCH more technical team whereas Braze has a much easier user interface. I would definitely recommend Braze for small to medium-sized customers.
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I was not a part of making the decision to use Leanplum over its competitors.
Read full review Return on Investment Positive: A growth hacking experiment was proven successful in nudging users who abandoned their cart after checking out with a product/service and leaving their chart or 24 hours. Positive: A growth hacking experiment was proven successful in nudging users whose credit card failed when trying to upgrade to a paid account. Negative: With the plethora of teams (disciplines / business units / markets) with access to braze, it's easy to accidentally over-nurture users. Read full review It helps us build the right features for our users with the help of A/B experimentation Re-engagement notifications help us keep company data metrics Read full review