What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
201 Ratings
3 Ratings

Broadvoice

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
201 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.7

    Broadvoice

    77%

    CrazyCall

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    High quality audio

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    8.2

    Broadvoice

    82%

    CrazyCall

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Calendar integration

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Meeting initiation

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    6.4

    Broadvoice

    64%

    CrazyCall

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Participant roles & permissions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    8.5

    Broadvoice

    85%

    CrazyCall

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 3/3 features

    Hosted PBX

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Call Management

    8.8

    Broadvoice

    88%

    CrazyCall

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 8/8 features

    Answering rules

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Call recording

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    7.9
    79%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Business SMS/External Messaging

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Online Fax

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.2

    Broadvoice

    82%

    CrazyCall

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Mobile app for iOS

    8.2
    82%
    2 Ratings
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    9.1

    Broadvoice

    91%

    CrazyCall

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Centralized communications management

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call and meeting analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Contact Center Software

    Broadvoice

    Feature Set Not Supported
    N/A
    8.7

    CrazyCall

    87%
    CrazyCall ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Validate callers

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Outbound response

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call forwarding

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Warm transfer

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Interactive voice response

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    REST APIs

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Multichannel integration

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Workforce Optimization (WFO)

    Broadvoice

    Feature Set Not Supported
    N/A
    8.7

    CrazyCall

    87%
    CrazyCall ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Recording

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Call analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Historical reporting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Live reporting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Customer surveys

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Attribute Ratings

    • CrazyCall is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    133 Ratings
    9.0

    CrazyCall

    90%
    3 Ratings

    Likelihood to Renew

    8.5

    Broadvoice

    85%
    10 Ratings

    CrazyCall

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    CrazyCall

    N/A
    0 Ratings

    Support Rating

    8.5

    Broadvoice

    85%
    8 Ratings

    CrazyCall

    N/A
    0 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    CrazyCall

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    CrazyCall

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    CrazyCall

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    The Broadvoice website to check voicemails, update the phone tree, and edit the accessibility of phone lines is always user-friendly and makes our workflow smooth. Voicemails come through immediately and are easy to transfer if needed. I am even able to share voicemail lines with another employee for more effective communication.
    Read full review

    CrazyCall

    CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    CrazyCall

    • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
    • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
    • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    CrazyCall

    • Inbound call functionally is still limited and not something that my team utilizes.
    • The reporting features for the some of the lower pricing tiers are very limited.
    • Downloading reports from the cloud can be quite slow at times.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    CrazyCall

    Starting Price

    $10 per user / month

    Editions & Modules

    CrazyCall editions and modules pricing
    EditionModules
    Plan B201
    Plan A102
    Plan C403

    Footnotes

    1. per user / month
    2. per user / month
    3. per user / month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

    Likelihood to Renew

    Broadvoice

    Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
    Read full review

    CrazyCall

    No answers on this topic

    Usability

    Broadvoice

    At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
    Read full review

    CrazyCall

    No answers on this topic

    Support Rating

    Broadvoice

    Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
    Read full review

    CrazyCall

    No answers on this topic

    In-Person Training

    Broadvoice

    The in-person was done by phone and was GREAT!
    Read full review

    CrazyCall

    No answers on this topic

    Online Training

    Broadvoice

    Easy for even the most basic user.
    Read full review

    CrazyCall

    No answers on this topic

    Implementation Rating

    Broadvoice

    It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
    Read full review

    CrazyCall

    No answers on this topic

    Alternatives Considered

    Broadvoice

    Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
    Read full review

    CrazyCall

    CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
    Read full review

    Return on Investment

    Broadvoice

    • We have pretty much cut our phone service bill in half compared to our previous provider.
    • The reliability of the system has reduced downtime to null.
    • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
    Read full review

    CrazyCall

    • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
    • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
    • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
    Read full review

    Screenshots

    Add comparison