Likelihood to Recommend CallSource was great at seeing where we were failing as a company on the phone calls. It allowed us to tighten up a few spots to close those gaps and increase our call performance.
Read full review DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.
Read full review Pros The reporting is easy to access and use with little to no training. Pretty straightforward. It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses. It can be integrated with our CRM, Salesforce, for ease of use! Read full review It is reliable and never goes down. The reporting is simple to use and provides the right data. The customer service is great, they always answer the phone. Gregg Towsley Marketing Consultant - SEO Consultant & Internet Marketing Professional
Read full review Cons Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable. Read full review Improving the reporting to include graphic displays/data visualization natively rather than exporting to Excel. Customize call length reporting and filtering. Options now are <1 minute, 1-5 minutes, etc. But < 2 minutes is a better option because it takes a minute just to get through prompts and listen to a voicemail greeting. Read full review Likelihood to Renew It's easy to use, we've had the account for a long time
Read full review The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.
Read full review Support Rating They were typically easy to deal with, and solved our issues quickly, especially later in our use time. In the beginning, it was sometimes difficult to get a fast resolution because the nature of our problems resided in partnerships that they had with vendors for telecom routes.
Read full review Alternatives Considered Others are similar, but this is a simpler format, quick e-mails going out and easy to make changes to the system rules for adjustments
Read full review DialogTech has more pricing options. The onboarding process flows very smoothly and professionally. Their interface is very user-friendly and they offer continuous support via their communication channel and resources provided. The setup is very easy and fast to get going with. I am very content with their current solutions overall.
Read full review Return on Investment Prove ROI to our dealer partners by showing them how many calls they are getting With all recordings, we can discuss calls and coach dealers on better ways to approach our customers Better customer service Read full review Overall they offer a good service at a fair price Their reverse look-up fees are to high limiting the amount of call data collected Read full review ScreenShots