Catchpoint vs Datadog | TrustRadius

What users are saying about

Score 9 out of 10

Based on 60 reviews and ratings

Score 8.2 out of 10

Based on 156 reviews and ratings

Attribute Ratings

Catchpoint is rated higher in 1 area: Support Rating
Datadog is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

8.9

Catchpoint

89%

45 Ratings

9.0

Datadog

90%

19 Ratings

Likelihood to Renew

9.1

Catchpoint

91%

1 Rating

Datadog

N/A

0 Ratings

Usability

5.5

Catchpoint

55%

2 Ratings

10.0

Datadog

100%

1 Rating

Support Rating

8.9

Catchpoint

89%

48 Ratings

8.8

Datadog

88%

10 Ratings

Pros

Performance Chart Metrics: series of graphs and a chart summary. The number of graphs drawn depends on the metrics and settings chosen for the chart.
Catchpoint synthetic test that will be set up target an endpoint or URLS
Catchpoint Real User Monitoring (RUM) collects data from users browsing our sites via a JavaScript snippet.

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System Engineer

DotDash Meredith CorpMedia Production, 5001-10,000 employees

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APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
Lightweight agent on hosts

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Anthony Zappala

ServiceNow Lead Engineer/Architect

WayfairInformation Technology and Services, 10,001+ employees

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Cons

Adding an endpoint to be monitored requires a lot of steps (since there are a lot of functions and features). A quick-add feature would be nice. If the settings are similar, the interface allows you to duplicate an existing setup and tweak the settings.

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Verified User

Manager in Information Technology

Computer Hardware Company, 501-1000 employees

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User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.

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Kevin Van Heusen

Software Architect

SpringAheadInternet, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Starting Price

—

Catchpoint Editions & Modules

—

Additional Pricing Details

- White glove migration services - Annual subscription - Professional Services - Competitive Benchmarking

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Starting Price

$0 Up to 5 hosts

Datadog Editions & Modules

On-premise Edition

Infrastructure	$15.00¹
Log Management	$1.27²
APM	$31.00³

Per Host Per Month
Per Million Log Events
Per Host Per Month

SaaS Edition

Free	$0¹
Standard	$15/host²
Enterprise	Custom³

Up to 5 hosts
Up to 500 hosts
500+ hosts

Additional Pricing Details

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Likelihood to Renew

Catchpoint 9.1

Based on 1 answer

Great and convenient to use.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Usability

Catchpoint 5.5

Based on 2 answers

It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.

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Verified User

Analyst in Quality Assurance

Internet Company, 201-500 employees

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Datadog 10.0

Based on 1 answer

The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.

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Verified User

Engineer in Information Technology

Information Technology & Services Company, 501-1000 employees

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Support Rating

Catchpoint 8.9

Based on 48 answers

I have supported 20-30 different vendor tools in my career and Catchpoint, by far, has the best customer service that I have ever experienced. They are very responsive and thoroughly track and provide visibility on progress. Their level one resources are generally very knowledgeable. Also, support is more than happy to join bridge calls to help troubleshoot application issues if requested. Finally, the scope of service provided by support is not just typical support activities - they will also help in creating new monitors, providing training/education, etc... I am extremely happy with Catchpoint support!

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Verified User

Team Lead in Information Technology

Financial Services Company, 5001-10,000 employees

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Datadog 8.8

Based on 10 answers

The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.

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Verified User

Director in Information Technology

Consumer Goods Company, 51-200 employees

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Alternatives Considered

Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.

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Team Lead - Operations Technology

Cox AutomotiveAutomotive, 10,001+ employees

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We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 201-500 employees

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Return on Investment

The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken.
Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker
I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay

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Verified User

Consultant in Information Technology

Cosmetics Company, 10,001+ employees

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One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time

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Rajeshh Raghavan

Systems Analyst, Engineering

Dreamworks AnimationEntertainment, 1001-5000 employees

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Screenshots

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