Certn vs. Checkr vs. HireRight

Certn has been great! We've had exceptional customer service with them, and the few times an issue has popped up they've been so quick to help out. They definitely value their customers and provide an excellent overall experience

I wouldn't hesitate recommending it to any talent team hiring at scale. We run large scale hiring campaigns for field teams where new sites ramp up, think 50 plus employees. In those case, chekr's ability to launch and track checks in bulk is a lifesaver.

Incentivized

HireRight's background checking has some improvements and could hold some more historical data more than 150 days. We have had employees move from one jobsite to the other for this client and we can't look up if they have had a background check done through HireRight before if it is more than 150 days, so we end up ordering another one and duplicate/pay for extra background checks

Incentivized

• Easy to use
• Fast results with background checks
• Inexpensive
• Great customer service

• The ETA calculation to predict when screening will complete for each background check report is good
• The SSO is a huge plus point and helps us to seamlessly login
• the chrome extension comes in super handy to add and update information
• the Background Screening tailored for various regions save a lot of time in formulating the same especially if your company is spread across multiple regions

Incentivized

• Customer service is very useful and we get a swift response from them.
• It is integrated with our workflow so its easy to set up.
• It creates a record of each employee in the system which makes it simple to store data safely.

Incentivized

• If they are having trouble completing a background check - they will not notify the user
• Not mobile friendly

• It can be difficult to get support when you do have an issue.
• Account manager is not as attentive as we would like.

Incentivized

• Front line support is lacking. They take a long time to process requests, and we are often told that they are unable to assist us with items that, we know from personal experience, is within their power to do.
• Collection Site Network is difficult to maintain if you plan to add any additional sites aside from HireRight's preferred partners. Sometimes, we value convenience over minimal cost savings, and the setup time for these sites is too long. Once added to the system, there is no way for us to distinguish between custom sites and the sites HireRight has preferred terms with.
• Communication of service interruption. When issues arise outside of scheduled maintenance, we often hear about it from our users, not HireRight. When we follow up with support, we never receive ETAs for a solution, so we have no useful information to pass along to our hiring managers. It is very frustrating when the product is not working at 100% and we have no idea when we can expect it to be fixed.

There are more affordable options out there but checkr is reliable and it definitely an easy premium to pay for the reliability

Incentivized

There have been no issues with this vendor. They provide exactly what they claimed they would and have excellent customer service

Incentivized

It has plenty of customization that you can do to help with sending information to those who need it rather than to just one person for all things. Allowing for more workflow customization for your organization's needs.

Incentivized

Always room for improvement that could make the platform a lot more user friendly and easier to navigate

Incentivized

Quick responses from our account manager and from the client support team. We are often responded to within the hour if not, then less than 24 hours.

Incentivized

I've worked with Barbara several different times during my time with HireRight. And she is absolutely the best. She helped me with the integration side of things which was delightful because that can be somewhat confusing. She always responded to my emails and my needs in a very good timely manner. Can't complain about the support at all.

Incentivized

We have not used any services other than Checkr. We started using Checkr over a year ago and have had no need to try other services. Checkr provides us with the services we need in an easy, complete format. Background / Criminal history checking are our primary use of Checkr and it provides these seamlessly.

Incentivized

I enjoy HireRight much more as I am able to have more customizable features in the application as well as run reports that allow me to have increased efficiency in the hire process and know where all employees are in the process at any point in time. We selected HireRight due to these features as well as the decreased licensing cost.

Incentivized

• Faster background check services
• Inexpensive

• It is sped up our onboarding process quite a bit since background checks now happen at a pretty fast pace.
• Integration with our ATS has also kept our workflow simple, so my team doesnt need to get training on a separate software and manage multiple logins.

Incentivized

• HireRight is a Pay as You Go platform, so there are no long-term contracts to worry about. We customized our template for the information we consistently need and fill in the demographics. I would say that the ROI is 100% - we have been able to vet out the less desirable candidates based on some of the information.

Incentivized