Chargebee vs. Ecwid by Lightspeed vs. FastSpring

Well-suited:

• In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
• We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.

Incentivized

Ecwid is absolutely perfect for any business that is looking to start out with online sales and mobile point-of-sale. Many times, business owners may have limited experience in setting up a website or point-of-sale. Having to spend on this expertise with a limited budget can be frustrating. Ecwid allows you to have great results even if you are a novice.

Incentivized

FastSpring will be well suited for a company that needs simple checkout solution. As a bonus, you'll get a nice checkout flow. If you're a company that doesn't have the time to concentrate and becomes an expert in data security, currency conversion, global tax management, or fraud detection – this will be a great fit. It's appropriate for anyone who doesn't want to waste time on managing support for their e-commerce business.

Incentivized

• Reliable: We've had virtually no issues since launch.
• Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
• Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.

Incentivized

• Clarity - there has been very little confusion and need to reach out to Customer Support for help
• Consistency - no big, crazy updates or changes have been made to the format of Ecwid during my time using it, so I know when I log in to preform my business tasks I can always locate what I need and accomplish what is at hand easily
• Simplicity - everything is so clear and straightforward. It's like e-commerce for dummies.

• FastSpring makes the process of selling ebooks from my website quite painless and virtually invisible for me. I let FastSpring handle all details of the transactions, and I rarely have to get involved directly with the customers who purchase the books.
• FastSpring is very responsive with respect to technical and customer support. I have had a few occasions when a customer was having difficulty completing a purchase transaction, and FastSpring has always been responsive and helpful in resolving such problems quickly and efficiently.
• FastSpring offers a flexible set of options for customizing ordering pages that can be included in my website. There are many options, such as promotional coupons, discounts, multiple file downloads, and others.

Incentivized

• It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
• Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
• Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.

Incentivized

• Recurring billing - ability to bill subscription customers without having to go to my payment gateway
• Robust order management - very limited in managing orders, therefore I had to subscribe to a different software
• Expensive customization - if you want to customize anything, it is very expensive

• They should work on integrations, just like other providers offering a script needs to be installed on the site, then the payment forms can be integrated easily
• Interface seems old, maybe they can work on it
• Sometimes, we saw duplicate payments on recurring payments
• WordPress Integration

Incentivized

The value given by Ecwid is unmatched. When combined with the ease of use of the product, it is a no-brainer to continue to use the product. The only thing that could cause us to switch is if some feature we needed which is not available which is unlikely based on the feature list we reviewed when making the decision to go with them.

Incentivized

It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.

Incentivized

I gave a 9 instead of a 10 only because I haven't figured out a function or two. I believe it has less to do with Ecwid's overall usability and more to do with my own understanding and skill level, but regardless, it may also have something to do with the limits of Ecwid's functions.

Always available. Very reliable

Good overall performance both in desktop and mobile

Chargebee is simple to use, and we have had little need for support.

Incentivized

I have always received the support I need in a timely manner. I enjoy receiving emails every week on trending business topics and new suggestions. They often serve as a reminder for me to include new e-commerce tools into our strategy. And I've always had great experiences with reaching out to the support team with specific questions.

Fast and simple implementation of Ecwid's solutions. Easy to learn and navigate

The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.

Incentivized

We sell a product that requires certain controls to sell and most of the companies we researched had specific policies preventing us from selling on their platform. We aren't selling anything dangerous, they are parts of ammunition (the shell casings) and not entire ammunition rounds. Most other vendors restrict the sales of firearms and ammunition, but even when just selling a part used to create ammunition, we were still restricted. I'm not really sure why they restrict sales of products like ours from different vendors. Ecwid had no such restrictions and were happy to confirm that for us.

Incentivized

FastSpring provides an easier solution, and definitely a much better fit for our configuration, which doesn't require a lot of power, just an easy workflow with a single product to purchase, to provide the most straightforward experience to the user. With FastSpring we have been able to accomplish this task in few weeks of integration, and a great help from FastSpring support, which has been the greatest benefit of choosing FastSpring as a partner.

Incentivized

Good scalability. I use the second plan and there are 2 more plans that I could use if I needed other features or services

• It was a step in the right direction compared to ReCharge
• It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
• Now, we are seeing some positive results (after some costly updating from our end)

Incentivized

• We have not been able to measure the ROI as of yet, as we cannot get out of the gate with customization required.
• It can be implemented quickly for basic online stores.
• Once the system is configured, ROI will dramatically go up.

Incentivized

• FastSpring has been vital to my company's online ordering process. I have seen some other companies go out of business, leaving software developers scrambling to find new payment processors. I have no worries about the stability of FastSpring, they do a great job and deserve my business.
• FastSpring makes it possible to me to have an online and professional looking web store - without writing all of the software myself.

Incentivized