What users are saying about
7 Ratings
48 Ratings
7 Ratings
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Score 7.6 out of 100
48 Ratings
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Score 5.3 out of 100

Attribute Ratings

  • Chargent is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.6

Chargent

96%
4 Ratings
3.5

Podium

35%
27 Ratings

Likelihood to Renew

Chargent

N/A
0 Ratings
10.0

Podium

100%
3 Ratings

Usability

Chargent

N/A
0 Ratings
9.4

Podium

94%
4 Ratings

Availability

Chargent

N/A
0 Ratings
10.0

Podium

100%
1 Rating

Performance

Chargent

N/A
0 Ratings
10.0

Podium

100%
1 Rating

Support Rating

9.6

Chargent

96%
6 Ratings
9.0

Podium

90%
13 Ratings

Implementation Rating

Chargent

N/A
0 Ratings
10.0

Podium

100%
3 Ratings

Product Scalability

Chargent

N/A
0 Ratings
10.0

Podium

100%
1 Rating

Likelihood to Recommend

Chargent

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Hayden Whitworth | TrustRadius Reviewer

Podium

Podium is well suited for several types of businesses. If you are an entrepreneur or small business owner, Podium would be a great way for you to ask that customers leave you a review online sharing their awesome experience. For medium to large businesses, Podium review invites can be automated through the company's customer management system, allowing the use of Podium to be simple and not timely, even with a large customer base. It may not be appropriate for a large company to manually send out individual review invites
Emily Gatlin | TrustRadius Reviewer

Pros

Chargent

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
Ahmed Bajwa | TrustRadius Reviewer

Podium

  • Text messaging: Without the customer having any knowledge, Podium allows the organization to transfer text conversations from one team to the next seamlessly and without interruption to the conversation on the customer's side.
  • Reputation management: There are plenty of review platforms out there, but we love the ability within Podium to respond to reviews from one easy to navigate location.
  • Internal reviews and feedback: Because Podium ties the review to the technician that worked with that customer, we are able to easily pull a report by team member for reviews and use that feedback when we are giving our internal annual performance reviews.
Lauren Morgan | TrustRadius Reviewer

Cons

Chargent

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
Anonymous | TrustRadius Reviewer

Podium

  • If Podium could find a way to report back from Google and other review sites when a user referred to that review site by Podium actually posted a review and tie those reviews to the person who sent the invite to the customer, that would help to add another layer of accountability and recognition to salespeople who are following the process.
  • I'd like to see Podium add a service where they respond to positive reviews on behalf of the dealership and provide suggested responses to bad reviews which the dealer could accept, reject, or edit and post.
  • Another functionality that could improve the Podium product would be a tie-in to social media. A way to share reviews on Facebook, invite the customer to follow up on social media, and perhaps even a way to take a picture of the customer with their new car and post it to our page.
Scott Keeler | TrustRadius Reviewer

Pricing Details

Chargent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chargent Editions & Modules

Additional Pricing Details

Podium

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10,000 per month

Podium Editions & Modules

Edition
Podium Standard399.001
Podium Webchat Add-On100.001
  1. per month
Additional Pricing Details

Likelihood to Renew

Chargent

No score
No answers yet
No answers on this topic

Podium

Podium 10.0
Based on 3 answers
Again, Podium has been so wonderful in the year and a half we have been using it, we are able to integrate it with our CRM and use alot of the available features. The most helpful has been getting TONS of reviews on MULTIPLE sites through Podium!
LEANORA MONTELLO | TrustRadius Reviewer

Usability

Chargent

No score
No answers yet
No answers on this topic

Podium

Podium 9.4
Based on 4 answers
While giving our clients the ability to leave a review was there, we had much worse results and got fewer reviews through the Podium portal than we did by sending our clients simple email requests, or simply having our service staff ask for a review while still on the clients' job sites.
Rick Overholt | TrustRadius Reviewer

Reliability and Availability

Chargent

No score
No answers yet
No answers on this topic

Podium

Podium 10.0
Based on 1 answer
We haven't had any outages or issues whenever we need it over the last few years of use
Joshua Christopherson | TrustRadius Reviewer

Performance

Chargent

No score
No answers yet
No answers on this topic

Podium

Podium 10.0
Based on 1 answer
It moves quickly and has no issues with delays. Performance is good as it is a web-based tool
Joshua Christopherson | TrustRadius Reviewer

Support Rating

Chargent

Chargent 9.6
Based on 6 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Steve Stessman | TrustRadius Reviewer

Podium

Podium 9.0
Based on 13 answers
I have to send an email to get information. They have a chat system but I end up having to go through my rep for account questions. It was a little frustrating to not have a direct phone number to call with questions. I would like to see a helpline added.
Anonymous | TrustRadius Reviewer

Implementation Rating

Chargent

No score
No answers yet
No answers on this topic

Podium

Podium 10.0
Based on 3 answers
We only had a hard time getting our technicians to remember to send the review invites.
Jorel Cook | TrustRadius Reviewer

Alternatives Considered

Chargent

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Hayden Whitworth | TrustRadius Reviewer

Podium

We had the advantage of Podium integrating with our point of sale software already so that was a huge plus. We also felt that SMS gave people more freedom to communicate at their pace on their mobile device rather than being tied to a web browser or figuring out which tab they were in.
Anonymous | TrustRadius Reviewer

Scalability

Chargent

No score
No answers yet
No answers on this topic

Podium

Podium 10.0
Based on 1 answer
Its easy to scale to different departments as needed. We initially began using it to solve one problem and as new features became available it was easy to scale this and include other departments who could benefit from its tools
Joshua Christopherson | TrustRadius Reviewer

Return on Investment

Chargent

  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Ahmed Bajwa | TrustRadius Reviewer

Podium

  • 300 total reviews from 2009 to 2017. From August to present day we have more than doubled.
  • Podium has allowed us to target reviews on different platforms like Google, Facebook, etc.
  • Targeting does get skewed because it is the customer's choice on which social media to submit a review.
Max Pourlak | TrustRadius Reviewer

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