What users are saying about
95 Ratings
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107 Ratings
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Google Chat

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107 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Google Chat ranks higher in 3 feature sets: Project Management, Communication, File Sharing & Management

Project Management

8.0

Chatter

80%
8.8

Google Chat

88%
Google Chat ranks higher in 6/7 features

Task Management

8.4
84%
36 Ratings
8.7
87%
8 Ratings

Gantt Charts

7.9
79%
19 Ratings
8.8
88%
5 Ratings

Scheduling

7.8
78%
30 Ratings
8.7
87%
11 Ratings

Workflow Automation

8.4
84%
32 Ratings
8.2
82%
7 Ratings

Mobile Access

7.8
78%
49 Ratings
9.4
94%
16 Ratings

Search

7.6
76%
44 Ratings
9.0
90%
14 Ratings

Visual planning tools

8.3
83%
33 Ratings
8.5
85%
7 Ratings

Communication

8.4

Chatter

84%
9.1

Google Chat

91%
Google Chat ranks higher in 8/8 features

Chat

8.8
88%
50 Ratings
9.3
93%
17 Ratings

Notifications

7.5
75%
53 Ratings
8.9
89%
17 Ratings

Discussions

8.2
82%
51 Ratings
8.3
83%
15 Ratings

Surveys

7.8
78%
34 Ratings
8.6
86%
10 Ratings

Internal knowledgebase

8.0
80%
36 Ratings
9.3
93%
8 Ratings

Integrates with GoToMeeting

9.0
90%
13 Ratings
9.4
94%
7 Ratings

Integrates with Gmail and Google Hangouts

8.6
86%
20 Ratings
9.8
98%
15 Ratings

Integrates with Outlook

8.9
89%
23 Ratings
9.0
90%
6 Ratings

File Sharing & Management

8.3

Chatter

83%
8.5

Google Chat

85%
Google Chat ranks higher in 6/8 features

Versioning

8.4
84%
28 Ratings
8.4
84%
11 Ratings

Video files

8.4
84%
33 Ratings
7.7
77%
14 Ratings

Audio files

7.7
77%
30 Ratings
8.0
80%
13 Ratings

Document collaboration

8.5
85%
41 Ratings
8.8
88%
14 Ratings

Access control

7.8
78%
34 Ratings
8.5
85%
11 Ratings

Advanced security features

8.8
88%
29 Ratings
8.1
81%
12 Ratings

Integrates with Google Drive

8.9
89%
18 Ratings
9.2
92%
15 Ratings

Device sync

8.1
81%
27 Ratings
9.2
92%
15 Ratings

Attribute Ratings

  • Chatter is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Google Chat is rated higher in 2 areas: Likelihood to Renew, Usability

Likelihood to Recommend

8.8

Chatter

88%
56 Ratings
8.7

Google Chat

87%
17 Ratings

Likelihood to Renew

8.1

Chatter

81%
2 Ratings
10.0

Google Chat

100%
1 Rating

Usability

7.3

Chatter

73%
7 Ratings
8.0

Google Chat

80%
2 Ratings

Support Rating

7.5

Chatter

75%
53 Ratings
7.2

Google Chat

72%
3 Ratings

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Google Chat

Well suited for businesses of all sizes. HOWEVER, I would say keep the chat groups limited at the departmental level, ensure that your moderator or the individual responsible for the group keeps it on topic, and have your IT team monitor it from time to time. Google Chat gets used so much in our organization that we have rules and regs in our Employee Handbook regarding its proper use (and when used PROPERLY, it can be very effective).
Ryan Mays | TrustRadius Reviewer

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Google Chat

  • Google Hangouts Chat allows you to send and receive messages real time with emoticons that can help you express your mood.
  • You can download and upload image file that can be use for business process and more.
  • Google Hangouts Chat also allows you to make a calls to reach other users.What I like the most is the awesome screen sharing while on call.
Anonymous | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Google Chat

  • I wish it was easier to turn the sound off, I hate being in meetings and my chat is blowing up.
  • Needing to "accept" a chat invite from someone within my org seems counter-intuitive.
  • Some people have trouble getting their notifications before midnight, somehow?
  • Prior to downloading the app, group messages didn't come up for me on my computer.
Anonymous | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Google Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Google Chat

Google Chat 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Google Chat

Google Chat 8.0
Based on 2 answers
It's not perfect. There are occasional glitches, drop-outs, and it takes a bit to get everything loaded and working. But it is significantly better than Zoom or GoToMeeting when you're in instructional settings. I know my teacher friends here like it and the administrators and parents seem to be satisfied too.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Support Rating

Chatter

Chatter 7.5
Based on 53 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Google Chat

Google Chat 7.2
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Google Chat

Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Anonymous | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Google Chat

  • In my work it allows us to report troubles that may cost loss of investment thru Google Hangouts Chat we were able to communicate on how to fix it.
  • I hope we can make it on our own choice of colors to heightened workers vibe
  • It is connected to your email
Vianne Marie Abulucion | TrustRadius Reviewer

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