What users are saying about
92 Ratings
45 Ratings
92 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100
45 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Chatter

[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many
team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your
customers. It will surely enhance the productivity of your organization.
Yolanda Pouwels | TrustRadius Reviewer

Google Chat

I would highly recommend Google hangouts. It is extremely helpful in increasing communication, especially in an environment like the one we have here. We are a mobile workplace, with a lot of employees that work from home or in the field, and Google Hangouts helps connect everyone. It is the easiest way for people to quickly get answers or to make others aware of breaks, etc. As someone who hates talking on the phone, Google Hangouts is my preferred method of communication.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Chatter
7.1
Google Chat
7.9
Task Management
Chatter
7.2
Google Chat
8.0
Gantt Charts
Chatter
7.4
Google Chat
7.0
Scheduling
Chatter
7.0
Google Chat
7.5
Workflow Automation
Chatter
7.1
Google Chat
8.0
Mobile Access
Chatter
7.3
Google Chat
8.5
Search
Chatter
6.9
Google Chat
8.4
Visual planning tools
Chatter
6.8
Google Chat
8.0

Communication

Chatter
8.2
Google Chat
8.1
Chat
Chatter
8.4
Google Chat
8.8
Notifications
Chatter
8.2
Google Chat
8.6
Discussions
Chatter
8.4
Google Chat
8.3
Surveys
Chatter
7.5
Google Chat
7.7
Internal knowledgebase
Chatter
7.9
Google Chat
7.7
Integrates with GoToMeeting
Chatter
9.1
Google Chat
8.0
Integrates with Gmail and Google Hangouts
Chatter
7.5
Google Chat
9.7
Integrates with Outlook
Chatter
8.5
Google Chat
6.0

File Sharing & Management

Chatter
7.5
Google Chat
6.9
Versioning
Chatter
6.8
Google Chat
6.0
Video files
Chatter
6.8
Google Chat
5.2
Audio files
Chatter
6.8
Google Chat
7.3
Document collaboration
Chatter
7.7
Google Chat
6.7
Access control
Chatter
7.3
Google Chat
7.0
Advanced security features
Chatter
8.0
Google Chat
6.5
Integrates with Google Drive
Chatter
8.5
Google Chat
8.0
Device sync
Chatter
8.0
Google Chat
8.5

Pros

Chatter

  • Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail.
  • One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead.
  • Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.
Glen Tylee | TrustRadius Reviewer

Google Chat

  • Video conferencing
  • Fast responsive platform
  • Minimal setup
  • No software installation
  • Screen Sharing
Saqib Seraj | TrustRadius Reviewer

Cons

Chatter

  • Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately.
  • On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference.
  • On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365.
  • On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness.
  • For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience.
  • The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time.
Joseph C. Chang | TrustRadius Reviewer

Google Chat

  • Instant video call function has been removed.
  • User interface is a bit cluttered.
Sizwe Mlotshwa, CSAE | TrustRadius Reviewer

Likelihood to Renew

Chatter

Chatter 8.1
Based on 2 answers
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Joseph C. Chang | TrustRadius Reviewer

Google Chat

No score
No answers yet
No answers on this topic

Usability

Chatter

Chatter 7.3
Based on 7 answers
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Anonymous | TrustRadius Reviewer

Google Chat

Google Chat 8.0
Based on 2 answers
It is easy to use and the overall UX is really good.
Anonymous | TrustRadius Reviewer

Support Rating

Chatter

Chatter 7.5
Based on 35 answers
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Anonymous | TrustRadius Reviewer

Google Chat

Google Chat 7.0
Based on 3 answers
I have not needed to contact the support folks for Google Hangouts Chat, so I can't speak to this with any accuracy. The online instructions are fairly clearly written, so it is fairly intuitive to start with. I did not feel the need to use the support people anyway.
Kristi R-C, CTS, CQT | TrustRadius Reviewer

Alternatives Considered

Chatter

Skype is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close. Slack is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Naveen Gabrani | TrustRadius Reviewer

Google Chat

Prior to Google Hangouts, our company used Spark. Spark was not integrated into our email, therefore it couldn't be easily accessed in the same browser. With Spark we also couldn't search our emails for keywords in a conversation, searching had to be done manually. The one feature I enjoyed about Spark was a request to get a user's attention: If I had an urgent question and I wanted to ensure the recipient saw my message/question, I would request their attention and the message screen would pop up on their screen.
Anonymous | TrustRadius Reviewer

Return on Investment

Chatter

  • Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn.
  • Chatter has left some things undone simply because people didn't see it and it has cost us a few deals.
  • Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization.
Anonymous | TrustRadius Reviewer

Google Chat

  • Team collaboration
  • Budget friendly
  • Free to use
  • Conversation with colleagues
Saqib Seraj | TrustRadius Reviewer

Pricing Details

Chatter

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Chat

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Chatter
7.8
Google Chat
8.0

Likelihood to Renew

Chatter
8.1
Google Chat

Usability

Chatter
7.3
Google Chat
8.0

Support Rating

Chatter
7.5
Google Chat
7.0

Add comparison