Checkout.com vs. Worldpay from FIS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Checkout.com
Score 8.3 out of 10
N/A
Checkout.com headquartered in London enables businesses with technology designed to make payments seamless. Checkout.com boasts the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, fraud filters and reporting through one API. Checkout.com can accept all major international credit and debit cards, as well as popular alternative and local payment methods. The company launched in 2012 and now has a team of over 1100 people across 18 offices worldwide.N/A
Worldpay from FIS
Score 7.1 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Pricing
Checkout.comWorldpay from FIS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Checkout.comWorldpay from FIS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Checkout.comWorldpay from FIS
Considered Both Products
Checkout.com
Chose Checkout.com
Superior - Checkouts' personalized and dedicated relationship support makes it an obvious choice for a partnership.
Chose Checkout.com
Stripe is good in many ways, too, but it falls short of Checkout in its capacity to do pre-arbitration and arbitration on Chargebacks. Overall, Worldpay was pretty mid-range.
Chose Checkout.com
Simple pricing, comparable (or better) performance, faster onboarding, friendly service, transparency.
Chose Checkout.com
Checkout.com has a robust technology platform and great operational efficiency.
Chose Checkout.com
Better pricing - we got the best offer from Checkout.com vs other providers.
Great support and knowledge sharing - during performance analysis or payments related investigations Checkout.com is more response and the quality of their support is higher.
Great anti-fraud solution - …
Worldpay from FIS

No answer on this topic

Top Pros
Top Cons

No answers on this topic

Features
Checkout.comWorldpay from FIS
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Checkout.com
7.9
34 Ratings
35% above category average
Worldpay from FIS
-
Ratings
Fraud Detection7.627 Ratings00 Ratings
API or SDK8.232 Ratings00 Ratings
Recurring Payment Support8.125 Ratings00 Ratings
Billing and Invoicing Support7.629 Ratings00 Ratings
Global Support8.331 Ratings00 Ratings
Payment Form Acceptance7.729 Ratings00 Ratings
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Checkout.comWorldpay from FIS
Small Businesses
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Score 9.1 out of 10
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User Ratings
Checkout.comWorldpay from FIS
Likelihood to Recommend
8.1
(40 ratings)
4.1
(7 ratings)
Likelihood to Renew
9.1
(2 ratings)
7.0
(1 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.1
(38 ratings)
5.0
(1 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Checkout.comWorldpay from FIS
Likelihood to Recommend
Checkout.com
Checkout.com is excellent at helping you optimize your payments and ensure you obtain the best possible performance. They are a fantastic resource to have at your side to provide guidance, advice, and opinions in the complex world of payments. They are often the first to flag upcoming changes within the payments industry, such as new interchange fees or initiatives. They take pride in ensuring they understand your business.
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FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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Pros
Checkout.com
  • Account Manager definitely present to quickly handle our needs.
  • Checkout.com is the only provider proactively proposing solutions to optimize our routing strategy to increase conversion rates and reduce costs for more than ten years.
  • They have extreme expertise in the area of payments that is not so obvious.
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FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Cons
Checkout.com
  • Their dashboard can get better. They have been making improvements
  • Faster settlements as it's a bit of a pain to have big reserves till ACH clears every day
  • Much stronger consumer facing brand name in the US so more end customers trust the links powered by Checkout.com
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FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Likelihood to Renew
Checkout.com
We have a long term contract and we already have them in our plans for the next 5 years.
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FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Reliability and Availability
Checkout.com
In the last 3 years that I have been working with Checkout.com, they had an unplanned outage that lasted less than a few minutes. Their uptime is amazing. If they have maintenance, unlike banks, they don't have downtime during this time. We frequently require their support and Checkout.com responds to us within minutes. When we have important rollouts, I schedule calls with our merchant support manager to monitor the rollout/perform tests, etc. It is always easy to find time lost even with short notice.
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FIS
No answers on this topic
Performance
Checkout.com
Checkout.com performance as an acquirer and a PSP is excellent. We have too many transactions per day, therefore reports take some time to generate before they are available for downloading. But it indeed takes reasonable time. We use native/h2h integration therefore, there is no redirection issue, all pages load quickly on our side. Based on my experience, Checkout.com will never never integrate with software or systems that will slow them down. Amongst all payment methods they offer, all are processed immediately, without delays.
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FIS
No answers on this topic
Support Rating
Checkout.com
The different departments within Paysend, including finance, operations, and treasury, which deal with Checkout on a daily basis, consistently feedback that Checkout is a preferred partner. The development team that completed and maintained the onboarding has also provided feedback on the ease of connecting.
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FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Alternatives Considered
Checkout.com
Both CyberSource and Ingenico provided poor support on any types of issues. Integration was a nightmare as it took months just to set them up as compared to Checkout.com. Checkout.com provided us with quick integration and constant monitoring of our transactions which is what we really needed.
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FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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Scalability
Checkout.com
Our tech team implemented payments API to process payments online. Analytics team receives transaction repots that we use to build our own performance dashboards and help to reconcile transactions. API is indeed flexible - we don't use all features but if required we can easily implement them. When Checkout.com adds new features or functionalities, some of them can be used even on an older API version which saved us tech resources and implementation time. We use the same API to expand into new markets - technically we don't need to change anything when we want to launch payments in a new country.
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FIS
No answers on this topic
Return on Investment
Checkout.com
  • Checkout has allowed us to enter markets worldwide without having to find a new provider—the same seamless experience across Europe, the UK, and Australia.
  • The efficient chargeback setup on the portal allows us to monitor and respond to chargebacks promptly and efficiently, and help is always available for cases that are a little less black or white.
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FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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ScreenShots

Checkout.com Screenshots

Screenshot of Checkout.com serves as a gateway, processor, acquirer and fraud manager through a single API integration. This brings users more payment options, increased acceptance rates, and quicker settlement of funds.Screenshot of Checkout.com enables growth in new regions with local payment processing.Screenshot of Checkout.com offers features that help funds get to customers faster, including card and bank payouts.Screenshot of A customizable fraud engine enables Checkout.com to block fraud, approve more transactions, and minimize friction for legitimate customers.