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Chrome Remote Desktop vs. SolarWinds Dameware Remote Everywhere (DRE)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chrome Remote Desktop

    Score8.5 out of 10
    N/AChrome Remote Desktop from Google is a cross-platform remote administration and remote desktop tool that requires the Chrome browser and an extension. It is free to use.

    $0

    SolarWinds Dameware Remote Everywhere (DRE)

    Score8.1 out of 10
    N/ASolarWinds Dameware Remote Everywhere provides help desk technicians a simple, cloud-based, remote-support solution to easily access endpoint devices. It features diagnostic and troubleshooting tools to help resolve issues more quickly. Using a laptop or a mobile app users can access end-device details, running sessions, and deep registry editing capabilities. The user can record sessions, add notes, view reports, and create customized surveys for additional end…N/A
    Pricing
    Chrome Remote DesktopSolarWinds Dameware Remote Everywhere (DRE)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Chrome Remote DesktopSolarWinds Dameware Remote Everywhere (DRE)
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Chrome Remote DesktopSolarWinds Dameware Remote Everywhere (DRE)
    Considered Both Products
    Google
    No answer on this topic
    SolarWinds
    Chose SolarWinds Dameware Remote Everywhere (DRE)
    Its integration with Samanage and cost were the key deciding factors over TeamViewer (which can be VERY expensive despite how easy and nice it is to use) and it's just far more functional and less limited than VNC or RDP or Chrome Remote Desktop options or even the screen share …
    Incentivized
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    100%
    Would buy again
    14 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    12 Answers
    100%
    Delivers good value for the price
    13 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    11 Answers
    100%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    9 Answers
    100%
    Implementation went as expected
    12 Answers
    Features
    Chrome Remote DesktopSolarWinds Dameware Remote Everywhere (DRE)
    Remote Administration
    Comparison of Remote Administration features of Chrome Remote Desktop and SolarWinds Dameware Remote Everywhere (DRE)
    Feature
    Chrome Remote Desktop
    8.3
    21 Ratings
    5% above category average
    SolarWinds Dameware Remote Everywhere (DRE)
    4.7
    14 Ratings
    51% below category average
    Screen sharing6.720 Ratings8.014 Ratings
    File transfer7.611 Ratings5.014 Ratings
    Instant message7.06 Ratings8.013 Ratings
    Secure remote access with Smart Card authentication9.03 Ratings00 Ratings
    Access to sleeping/powered-off computers9.610 Ratings1.010 Ratings
    Over-the-Internet remote session9.121 Ratings9.014 Ratings
    Initiate remote control from mobile8.017 Ratings3.010 Ratings
    Remote management of servers & workstations9.219 Ratings5.013 Ratings
    Remote Active Directory® management7.05 Ratings00 Ratings
    Centralized management dashboard9.08 Ratings5.013 Ratings
    Session record9.05 Ratings5.010 Ratings
    Annotations9.04 Ratings3.06 Ratings
    Monitoring and Alerts9.04 Ratings1.010 Ratings
    Multi-platform remote control7.015 Ratings3.011 Ratings
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    Chrome Remote DesktopSolarWinds Dameware Remote Everywhere (DRE)
    Small Businesses
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    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
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    User Ratings
    Chrome Remote DesktopSolarWinds Dameware Remote Everywhere (DRE)
    Likelihood to Recommend
    9.5
    (21 ratings)
    8.0
    (14 ratings)
    Likelihood to Renew
    7.0
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (7 ratings)
    8.0
    (1 ratings)
    Support Rating
    3.8
    (7 ratings)
    8.1
    (10 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Chrome Remote DesktopSolarWinds Dameware Remote Everywhere (DRE)
    Likelihood to Recommend
    Google
    It is well suited in cases where your company/organization is looking for a low/no cost remote desktop solution, or is looking for something that can be used by most anyone right away. Most organizations don't want things to be too complex, especially with a remote desktop solution, which is generally not very complex software to begin with. It would be less appropriate in cases where the company/organization has already purchased licensing for a commercial product, and/or has been heavily using a commercial product for some time.
    Incentivized
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    SolarWinds
    I think for ANY environment it's worth taking it out for a test drive. It's very powerful, especially when using the agent to connect to sessions where the end user doesn't need admin rights but when not in a VDI environment it likely would perform better with its built in functionality to ask for elevation. It is really powerful, even with the ability to run command line scripts without the user seeing (kind of a built in psexec) and it does work with Mac and Linux to some degree too so it really is worth trying out regardless of your environment. It may be just what you're looking for and the sales folks at DRE are not pushy at all, at least in my experience, and give great advice even at the expense of selling less licenses!
    Incentivized
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    Pros
    Google
    • Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
    • This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
    • The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
    • The mobile app is also really really well done.
    Incentivized
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    SolarWinds
    • Remote control is solid, rarely loses connection
    • Allows for control of the desktop prior to login
    • Allows for scripts to be executed in the background without disturbing users
    • Allows for batch rollout of scripts across multiple machines
    • Allows us to see the end users' desktop - as opposed to RDP
    Incentivized
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    Cons
    Google
    • More fluid video rendering. Does a good job, but could use a more consistent framerate at times.
    • A way to easier switch between multiple monitors.
    • Adding an ability to zoom for multi-monitor display. Sometimes on a single screen it can get difficult to read if trying to view them all.
    Incentivized
    Read full review
    SolarWinds
    • Connectivity to a helpdesk/knowledgebase would be nice feature so users can do self-help
    • Offering a branded version of the client/agent would be a nice touch for businesses
    • A web-only version of the technician console for remote support would be a nice feature
    Read full review
    Likelihood to Renew
    Google
    A very easy lightweight tool that is completely scalable and deployed via google admin platform. The tool is free to use and works extremely well with the chrome devices we currently have deployed. Any organization using chrome or google suites should look into this tool as it's much easier to use then other remote software in the market
    Incentivized
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    SolarWinds
    No answers on this topic
    Usability
    Google
    Just a great product that has saved countless hours of commute to work and given the flexibility to be able to work from anywhere, whether at home or when away on holiday overseas. I love that it is a free product and is just as great as its competitors' products. It has also allowed me to prepare for work for the following day.
    Incentivized
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    SolarWinds
    It's a good tool overall, but could be better.
    Incentivized
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    Support Rating
    Google
    The only support I ever accessed were help files and web tutorials. I never tried to access personal support, mostly because I don't believe much of it is available. As a free service, my expectations for support are pretty low; that said, Chrome Remote Desktop is easy enough to configure and troubleshoot even with limited technical knowledge.
    Incentivized
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    SolarWinds
    SolarWinds Dameware Remote Everywhere is an easy to use software package. The manuals are easy to understand, and the installation is simple and straightforward. The Maintenance and support costs are relatively reasonable, and we maintain support and maintenance strictly for the upgrades rather than support. Over the years, SolarWinds has released numerous feature enhancements to the software package, making SolarWinds Dameware Remote Everywhere indispensable on our network.
    Incentivized
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    Implementation Rating
    Google
    None, its quick and easy
    Incentivized
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    SolarWinds
    No answers on this topic
    Alternatives Considered
    Google
    Chrome Remote Desktop seems to be a an easy to use and efficient program. Such as TeamViewer, however TeamViewer offers more program features such as able to control a device's function (shutting down, restarting, audio input, cmd etc). With those added program features I believe Chrome Remote Desktop can almost be up to par with TeamViewer.
    Incentivized
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    SolarWinds
    We basically selected this for our one of the SolarWinds Project. In that we needed to take remote session and screensharing and do the analysis and troubleshooting. In our initial analysis itself we got the excellent result, and it was too quick. We were very much inspired from this. Later on, we started using SolarWinds Dameware Remote Everywhere (DRE) for almost all the projects of SolarWinds. Highly appreciated, thanks team.
    Incentivized
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    Return on Investment
    Google
    • Using Chrome Remote Desktop, we've saved money on remote desktop software.
    • Using Chrome Remote Desktop, we've saved money by not needing to purchase additional hardware (monitors).
    • Using Chrome Remote Desktop has improved the productivity of my organization by allowing employees to work from anywhere.
    Incentivized
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    SolarWinds
    • seamless installation of MSI or EXE
    • No Codes to enter when installing agent
    • Agent automatically connects to cloud dashboard
    • our deployment tool has messed up a couple of times, so agents get uninstalled or not installed when this occurs, and we can't see a computer in the dashboard
    Incentivized
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    ScreenShots

    Chrome Remote Desktop Screenshots

    Screenshot of the option to share a screen or access another computer in Chrome Remote Desktop.Screenshot of the screen to setup a remote connection.

    SolarWinds Dameware Remote Everywhere (DRE) Screenshots

    Screenshot of Fast remote controlScreenshot of Live chatScreenshot of Remote desktop on mobileScreenshot of Reporting engineScreenshot of Secrets vaultScreenshot of Session information details