What users are saying about
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Top Rated
129 Ratings
53 Ratings

Emburse Chrome River

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Top Rated
129 Ratings
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Score 7.6 out of 100
53 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Emburse Chrome River

[Emburse] Chrome River is a good product for a global client because it has multi languages, and its car program as well as cross border approvals, etc. are important to a global customer. Conversely, for a non-global customer, [Emburse] Chrome River may not be appropriate, as that company could use a non-automated solution.
Anonymous | TrustRadius Reviewer

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

Pros

Emburse Chrome River

  • Chrome River has a modern UI/UX that is intuitive to new users.
  • Chrome River is a true enterprise (4K+ employees globally) expense management solution.
  • Internal administration options allow most requests to be handled in-house; however the CR help desk has been very good to work with when a more complex request comes up.
Don Koubsky, Jr | TrustRadius Reviewer

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

Cons

Emburse Chrome River

  • The analytics are not to user friendly. The ad-hoc reporting is very complicated, as the headers do not clearly indicate what you are going to get in the report.
  • It would be nice is when you hovered over the "add expense" (plus with a circle) button, it told you what it does. End users have a hard time finding the e-wallet in their report when it doesn't automatically open.
WENDY REED | TrustRadius Reviewer

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

Likelihood to Renew

Emburse Chrome River

Emburse Chrome River 8.3
Based on 6 answers
Chrome River is easy to use. We needed little training for our users and instead pointed them to Chrome River's Help Guides which are clearly written and easy to understand. With tools SNAP and the ability to email receipts means we can be completely remote when submitting reports.
Lorrie Black | TrustRadius Reviewer

Coupa

No score
No answers yet
No answers on this topic

Usability

Emburse Chrome River

Emburse Chrome River 8.1
Based on 74 answers
We have had those that can't believe the ease of use and excellent user interface, many required little to no training. Others required more support, but most likely require a lot of systems support. The mobile app looks exactly the same as the desktop app, therefore the navigation is the same. This is a huge plus for adoption and change management.
Tracy Bentham | TrustRadius Reviewer

Coupa

No score
No answers yet
No answers on this topic

Support Rating

Emburse Chrome River

Emburse Chrome River 8.1
Based on 88 answers
I think support could be better, before Emburse took over we were able to use the dashboard to help with issues, which has been down for months now. We had a point person who would help up with issues and now we just get whoever. Also, when we need help for something it seems like we are being sold something instead of being helped. Every change now costs money even if it is an issue with the software which I don't feel should be a charge to the client.
Anonymous | TrustRadius Reviewer

Coupa

No score
No answers yet
No answers on this topic

Implementation Rating

Emburse Chrome River

Emburse Chrome River 8.5
Based on 2 answers
Before implementation begins, make sure you have a plan on how you would like your workflow and platform setup for a system like Chrome River. It will speed the process and eliminate the need to make changes when you go live.
Robert Ferrandino | TrustRadius Reviewer

Coupa

No score
No answers yet
No answers on this topic

Alternatives Considered

Emburse Chrome River

I have not reviewed or evaluated any products recently. When we were looking at vendors for a T&E package, we did meet with Concur. They were a much larger vendor, but we felt that we might get lost in their world. We chose [Emburse] Chrome River because they seemed more interested in catering to the customer. We are a customer service focused business and we like to do things are way, so we decided on [Emburse] Chrome River.
Anonymous | TrustRadius Reviewer

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

Return on Investment

Emburse Chrome River

  • Chrome River EXPENSE makes it faster and easier for users to create and approve expense reports saving time that can be used elsewhere.
  • Chrome River EXPENSE compliance rules allow us to insure policies are being followed.
  • Audit & review of expenses is much faster saving time and money.
Anonymous | TrustRadius Reviewer

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

Screenshots

Pricing Details

Emburse Chrome River

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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